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Oftel's consumer guides

• Reporting Quality of Service Information to Consumers - 19 November 2003
• Evaluation of Directory Enquiries services - 17 November 2003
• Statement on Oftel and ICSTIS meeting with The Number - 2 October 2003
• Statement of policy on the persistent misuse of an electronic communications network or electronic communications service - 28 August 2003
• Designation of BT and Kingston as universal service providers, and the specific universal service conditions - 22 July 2003
• Public payphones: implementation of universal service obligations - 22 July 2003
• Statement of policy on the persistent misuse of an electronic communications network or electronic communications service – consultation, 26 June 2003
• Consumer complaints made to Oftel - the telecoms industry regulator - 19 June 2003
• Customer satisfaction with Oftel's complaint handling - Wave 3, April 2003 - 19 June 2003
• Approval of a text relay service, a consultation – 12 June 2003
• The Future Use of Legacy Directory Enquiry Numbers: a Statement - 3 June 2003
• Public Payphones – implementation of universal service obligations – 15 April 2003
• Direction relating to a dispute between Cable and Wireless and BT over the provision of overflow capacity for DQ118 traffic – 20 March 2003
• Notification of proposals for the designation of universal service providers - consultation - 12 March 2003
• The Future use of Legay Directory Enquiry Numbers –10 March 2003
• Public payphones - 20 December 2002
• Consumer complaints made to Oftel, issue 6 - 11 December 2002
• Customer satisfaction with Oftel's complaint handling, Wave 2, November 2002 - research, 11 December 2002
• The new 118 directory enquiry services - 10 December 2002
• New 'Line and Calls' services - a consumer guide - 31 October 2002
• Oftel surveys into residential consumers use of Fixed, Internet and Mobile services for August 2002 - 24 October 2002
• Oftel surveys into business consumer use of Fixed, Internet and Mobile services for August 2002 - 24 October 2002
• Key trends in fixed and mobile telephony, and the Internet - for business consumers and residential consumers - 24 October 2002
• The Oftel Price Assurance Standard - statement, 30 September 2002
• Your rights and choices as a telephone customer, Oftel consumer guide - 28 June 2002
• Key trends in fixed and mobile telephony, and the Internet - for business consumers and residential consumers - 17 June 2002
• Consumer complaints made to Oftel - 12 June 2002
• Draft determination: Metering arrangements - 22 May 2002
• Consultation on terms of Designation of OTR 003:2001 (revised Metering and Billing Standard) - May 2002
• Use of automatic calling equipment review - 18 January 2002
• Giving consumers confidence in price comparisons of telecommunications services - 14 December 2001
• 'Carrier pre-selection’ consumer guide - 12 December 2001
• Consumer complaints made to Oftel: complaints data - 3 December 2001
• Public payphones: consultation - 14 November
• Statement on the publication of consumer complaints made to Oftel - 12 October 2001
• Consultation on the revised Standard for Telecommunications Metering Systems and Billing Systems (OTR 003 : 2001) - 8 October 2001
• Communicating with customers who are disabled - a guide for telecoms companies -
  10 September 2001
• Universal Service Obligation - statement, 30 August 2001
• Draft Determinations: Text Relay Service - 24 August 2001
• Implementation of a Telecommunications Ombudsman Scheme - statement, 26 July 2001
• Open letter to the industry - Implementation of a Telecommunications Ombudsman - 26 July 2001
• Use of automatic calling equipment review - 25 June 2001
• Final Statement by the Director General on Calls and Access Quality of Service Standards - (06/01)
• Developing a Telecommunications Ombudsman Public Workshop - (04/01)
• Oftel's consumer guides - (04/01)
• Developing a Telecommunications Ombudsman - Consultation (03/01)
• The Telephone Bill of a "Typical" Residential Customer - Statistical note (02/01)
• International benchmarking of DSL and cable modem services - research (01/01)
• 'Carrier pre-selection' Consumer Guide - (01/01) Click here for .pdf to download (01/01)
• Code of practice for repairs totelephone services for SME's ( this link will take to out of Oftel's web site) (12/00)
• Consumer complaints made to Oftel - (12/00)
• Resolving disputes between Fixed Telecommunications Service Operators - Statement (09/00)
• Review of universal telecommunication services - consultation (09/00)
• Public consultation on quality of service standards for BT’s Calls & Access product - consultation (06/00)
• Consumer complaints made to Oftel - (05/00)
• Letter to stakeholders interested in special tarriffs for schools and eligible Public Institutions - (04/00)
• Telecom Service Contracts - Statement (03/00)
• Connecting Public Institutions - BT's Public Institutions Internet Caller Tarriff - Statement (03/00)
• Ensuring telephone bills are accurate - Review of the Oftel Meter Approval Scheme for Public Telecommunications Operators - Statement (02/00)