Industry Guidelines

• Consumer codes of practice - guidelines and implementation - 15 August 2003
• Reviews of dispute procedure schemes - 4 August 2003
• Link to BT's revised guidelines setting out the procedure for the removal, re-siting and installation of public call boxes. These guidelines were agreed between BT and Oftel taking into account the responses to Oftel's consultation on public payphones carried out in 2002.
• Reviews of dispute procedure schemes: Draft guidelines issued by the Director General of Telecommunications - 4 April 2003
• Consumer codes of practice - guidelines and implementation - 18 February 2003 (NB: an updated version has been published on 15 August 2003)
• Draft guidelines for Customer Line Identification Display Services and other related services over Electronic Communications Networks – a consultation – 17 February 2003
• Network incident at Southampton, 25th April 2002 – 22 January 2003
• Consumer protection policy review guidelines - 18 December 2002
• Extended deadline for representations on Oftel's Marketing Statement - 5 December 2002
• Dispute resolution under the new EU Directives: A consultation by Oftel and the Radiocommunications Agency - 04 November 2002
• Guidance for providers of publicly available telecoms services on the content and scope of a company code of practice to help customers to manage their bills and avoid disconnection - published by The Disconnections Steering Group, 25 October 2002 (pdf only)
• Guidelines on the essential requirements for network security and integrity and criteria for restriction of access to the network - statement, 9 October 2002
• Guidelines on the essential requirements for network security and integrity - 9 October 2002
• Criteria for the restriction of access to and use of the fixed public telephone system on the grounds of network security or integrity -
  9 October 2002
• An overview of the fixed telephone emergency services (999/112) - 9 October 2002
• Consultation on draft guidelines for the interconnection of public electronic communications networks - 13 September 2002
• Imposing access obligations under the new EU Directives - statement, 13 September 2002
• Duct and pole sharing - 11 June 2002
• Oftel statement on BT's marketing of Internet services and use of joint billing - 19 May 2002
• Imposing access obligations under the new EU Directives - 9 April 2002
• Metering Systems and Billing Systems Approval Scheme Guide - 10 January 2002
• Standard for telecommunications Metering Systems and Billing Systems - 10 January 2002
• Guidelines on the essential requirements for network security and integrity, and on criteria for restriction of access to the network - 10 December 2001
• Guidelines on the Operation of the Network Charge Controls from October 2001 - 7 December 2001
• A guide to regulatory authorities and agencies for operators and service providers - 28 November 2001
• Requesting the Director General of Telecommunications to resolve an interconnection dispute : guidance for the telecommunications industry - 9 November 2001
• Making a formal complaint to Oftel - guidance for the telecommunications industry - Guidelines (03/01)
• Guidelines on Regulated Supplier determinations - Guidelines (09/00)
• Guidelines on Special Network Access - July 2000
• Access Network Facilities - Guidelines - (07/00)
• The Application of the Competition Act in the Telecommunications Sector - Guidelines (02/00)
• Guidelines on Market Influence determinations - (03/00)