The consumer section of the website was reorganised in January to make its home page less cluttered, whilst expanding the amount of links available from it.

In response to feedback received, the consumer area is now broken down into three areas:

• Information for consumers - this provide links to web pages explaining the various consumer initiatives Oftel is undertaking, for example, an explanation of the new directory enquiry services and telephone companies' quality of service information.
• Information about consumers - this section is likely to be of interest to researchers and analysts. It contains links to Oftel's research on consumers' use of and opinions about their fixed, mobile and Internet services. This research is carried out quarterly, along with other ad hoc research.
• How to make a complaint - from here, the user is able to access Oftel's FAQs (frequently asked questions) and get in contact with Oftel if they need to by filling in the online form, sending an email or telephoning the Consumer Section directly.

Please take time to visit the new layout. Feedback is always welcome about the website, so if you have any comments or suggestions, please e-mail the webmaster, Jo Hamilton, at web.oftel@gtnet.gov.uk.