Consumers
take a number of factors into account when buying a mobile phone.
The ability to make a successful call is one such factor. The
four mobile network operators - BT Cellnet, One2One, Orange
and Vodafone - have worked with OFTEL and consumer groups to
produce survey information on call success rates(1).
The results
show the successful call rate that each of the four network
operators either reached or bettered - both at the national
level and in each region. The results quoted are not necessarily
for the same operator.
|
Calls
connected and completed successfully
|
|
East
Anglia
|
95.3% |
|
London
|
95.1% |
|
Midlands
|
96.6% |
|
Northern
England
|
97.0% |
|
Northern
Ireland
|
97.9% |
|
Scotland
|
92.4% |
|
South
East England
|
95.0% |
|
South
West England
|
94.7% |
|
Wales
|
84.6% |
|
National
|
95.3% |
Regions
tested
(1)
One2One and Orange did not survey Northern Ireland during this
period. One2One did not survey Northern Ireland due to
having no commercially available network within the region during
the time of the survey. Orange did not survey Northern
Ireland due to technical reasons.
