Annual Report and Accounts 1996-1997

Contents:

  Chief Executive's Statement

  Management Board

  Vision & Mission Statements

  Serving Our Customers

Customers and Quality
Citizens Charter
Code of Practice on Access to Government Information
Policy in Adopting the Code of Practice
Customer Survey
Competing for Quality
Information Service & Publications
Agency's Targets & Performances

  Improving the Agency's Efficiency

Personnel Management
Open Recruitment
Training & Development

  Accounts for the Year 1996/97

Foreward to the Accounts
Statement of Agency's & Chief Executive's Responsibilities
Certificate of the Comptroller & Auditor General
Income and Expenditure Account
Statement of Total Recognised Gains and Losses
Balance Sheet
Cash Flow Statement
Notes to the Accounts
Annex to the Accounts: Accounts Direction

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