Contents

Chief Executive Statement

Annual Review of Activity

Strategy and Objectives

Addressing Market requirements

Addressing Customer Needs

Communicating with Customers

Improving Business Process

Keeping the Spectrum Clean

Monitoring

Leading the World in Spectrum Management

Encouraging Innovation

Running the Agency

Agency Publications and Contact Details

Accounts and Financial Information

Foreword to the Accounts

Income and Expenditure Account

Notes to the Accounts

Presented to Parliament pursuant to section 5 of the Exchequer and Audit Departments Act 1921

Ordered by the House of Commons to be printed 16 July 1999