Radiocommunications Agency Licensee Satisfaction Survey 2001

The Agency commissioned an independent research company, ORC International to undertake research on the quality of service provided to licensees. A representative sample of licensees were invited to take part in an Internet survey or contacted by telephone between the 17th September and the 2nd November 2001. A total of 3,064 licensees took part in the survey, with 478 completing the survey on the Internet. Responses were obtained from the majority of licence groups, right across the United Kingdom, including some licensees with subcontracted licences. In addition key user and industry associations were also interviewed. These included among others, The Radio Society of Great Britain, NTL, Broadband Wireless Association and The Royal Yachting Association.

The Agency appreciates the vital contribution made to this review of service provision by so many licensees. This research will actively be used to assist us in planning our future business strategies and to ensure that we are responsive to the views and requirements of our customers. Those respondents who consented to their details being forwarded to the RA may be contacted to contribute to the review and investigations following the analysis of the results.

The survey questionnaire marked with a summary of the survey results can be accessed by clicking here (Download PDF File 43KB).

The survey questionnaire is marked with either the relevant percentage of respondents or the mean weighted scores for satisfaction or usefulness. The larger the mean scores the higher the level of satisfaction with that element of service provision.

The opinions and requirements of our customers are key to developing and improving the agencies customer focus, and the contribution of those who participated is appreciated.