Radiocommunications Agency Licensee Satisfaction Survey 2002

In 2001 we commissioned an independent research company, ORC International, to carry out a survey investigating the quality of service that we and our subcontractors provide to our licensees. The survey's results gave us valuable information on customer requirements and satisfaction.

Now we are looking to continue and develop the work begun last year. We have improved the questionnaire, incorporating your recommendations so that it is shorter, simpler and easier to follow. The survey will run continuously from 16th September 2002 to 14th March 2003, to gather customer satisfaction information throughout the year rather than at a specific point in time.

ORC International will contact a representative sample of licensees by letter, giving them an ID number to complete the questionnaire on the web or will contact them by telephone between 16th September 2002 and 14th March 2003.

If you receive a letter and wish to complete the questionnaire on-line, please use the ID number provided in the letter to enter. Using the ID number prevents you from being additionally called by ORC for a telephone interview. To access the on-line questionnaire please click on the Licensee Satisfaction Survey 2002 link.

If you have not been selected but would like to participate in the Licensee Satisfaction Survey 2002, please click Licensee Satisfaction Survey 2002 (volunteer). You will need to confirm either your RA customer reference number if applicable or a current licence number and your name and address to gain access.

If you have any difficulties accessing the survey on the web, please contact ORC International on 020 7675 1065. If you have any other queries regarding the survey, please contact our Licensee Satisfaction Survey 2002 team on 020 7211 0813.

We will use the survey results to help us plan our future business strategies, and to ensure that we are responsive to our customers' changing needs and requirements. All responses will remain strictly confidential, unless customers give permission to have their comments forwarded to us.

We appreciate very much your taking the time to give us your honest feedback on the service we provide.

Licensee Satisfaction Survey 2002