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Fixed Terrestrial and Satellite Links Unit Licensing Procedures Manual for Scanning Telemetry Systems Applications |
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Fixed Terrestrial and Satellite Links Unit Licensing Procedures Manual for Scanning Telemetry Systems Applications |
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This is the Licensing Procedures Manual for Scanning Telemetry systems. It complements the more general licensing policy and procedures described in the overarching Licensing Policy Manual of the Radiocommunications Agency (RA or the Agency).
These documents have been written to comply with the European Directive 97/13/EC, which sets a common framework for general authorisations and individual licences in the field of telecommunications services. Directive 97/13/EC has been enacted into UK legislation by Statutory Instrument 1997 No. 2930, which amended licensing provisions in both the Telecommunications Act 1984 and the Wireless Telegraphy Act 1949. The specific aim of Directive 97/13/EC is to ensure that Member States use fair and transparent procedures for issuing licences which allow licensees to provide telecommunications services or networks.
This Manual provides information specifically relevant to the licensing of Scanning Telemetry systems. In so doing, the manual highlights RA's cross-checks to the RA37 Application Form. It further illustrates in graphical form the key algorithms for processing new applications, renewals, amendments, cancellations and revocations.
About FTSLU
Fixed Terrestrial and Satellite Links Unit
The Fixed Terrestrial and Satellite Links Unit (FTSLU) is the lead Business Unit within the RA dealing with licensing, assignment and spectrum management issues pertaining to the administration of the following services in geographical areas administered by RA:
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Further information on the following topics is available in the Agency's Licensing Policy Manual:
The above manual is available from:
Information and Library Service
Radiocommunications Agency
Wyndham House
189 Marsh Wall
London
E14 9SXTel: 020 7211 0502/0505
E-mail: library@ra.gsi.gov.uk
Alternatively, the manual is available on the Agency's website at: www.radio.gov.uk.
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How to change the licensee name
To change the licensee name in any of the circumstances described above, please write to RA enclosing supporting documentation such as a copy of the certificate from the Registrar of Companies changing the company name. RA contact details are given in Section M.
Co-ordination with other services and organisations
The National Frequency Approval Panel (NFAP) agrees the day-to-day detailed frequency assignments and ensures that these are made in accordance with the UK peacetime frequency allocation table and the interests of the UK spectrum users. A significant period of turnaround time (see Section D) is required for obtaining NFAP approval since this panel only meets every three weeks.
Site clearance
Licensees must ensure that their systems (i.e. equipment with antennas) and masts meet current planning requirements and where the antennas and masts constitute a hazard, particularly to aircraft, then it is the applicant's responsibility to obtain approval through the Site Clearance Procedure.
Site clearance permits a range of compatibility issues to be assessed such as blocking, inter-modulation, obstruction, etc. Scanning Telemetry systems are only exempt from site clearance procedures under the following conditions:
Planning and assignment
Information sheet RA 375 details the frequency assignment criteria for the Scanning Telemetry systems used in the frequency range 457.5 to 458.5 MHz and 463.0 to 464.0 MHz. This document outlines the principles used by the Handling Agents (see Section C) plan and co-ordinate the Scanning Telemetry systems in geographical areas administered by RA. Copies of RA 375 are available from the RA library; contact details are given in Section M.
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Handling Agents are authorities with delegated responsibility from RA to process Scanning Telemetry systems radio licence requests from the utility industries. They are the main user interface for processing new applications to the provisional frequency assignment status. Also, for making technical amendments to, and cancellations of, licences already issued to customers. They provide expert advice on radio matters to the utility industries and can offer assistance in completing or amending applications and facilitating licensing problems with RA.
RA remains as the authority for issuing licences, licence schedules, initiating revocations and renewals. All licences will be issued subject to the provisional assignments made by the Handling Agent meeting (a) any mandatory/necessary frequency co-ordination with other services and (b) site clearance restrictions. RA retains the discretion to liaise with the customer on any licensing matter through the appropriate Handling Agent.
Currently the recognised Handling Agents serving the major utilities are:
Full contact details for Handling Agents are given in Section M.
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Purpose
The Scanning Telemetry system frequency band permits analogue services only.
Structure of frequency band
The Scanning Telemetry systems UHF frequency band ranges from 457.5 to 458.5 MHz and 463.0 to 464 MHz respectively for the go and return portions of the band. Note that there is a non-regulated portion (i.e. 458.5 to 459.5 MHz) which is not subject to WT Act licensing conditions.
The UHF Scanning Telemetry systems frequency band comprises 80 channels, 72 channels being reserved for the adaptable cellular plan discussed in RA information sheet RA 375. This plan is arranged on a twelve cell, six channel per cell, regular frequency reuse regime. Each of the gas, water and electricity utilities has access to two exclusive channels per cell. The remaining eight channels, which are not part of the adaptable cellular plan, are usually reserved for non-JRC and water industry member users.
The Licence
The licence, see example shown in Section N, details the terms, provisions and limitations of the licence for operation in the frequency ranges described in Section D. The licence will also detail further conditions of use, which are usually covered on the back pages.
In addition you should expect to see the following blue sections completed by RA:
Quality of Service
On receipt of the licence application RA's aim is to meet the following Quality of Service targets for links licensed in the Scanning Telemetry system band:
For Scanning Telemetry systems assignments (Category A): FTSLU aims to process and dispatch 90% of all applications within 40 working days and the remainder within 60 working days or an explanation given. This encompasses the full process from receipt of valid applications to the issue of the licences, inclusive of turnaround times needed for National Frequency Appointment Panel (NFAP) and site clearance.
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Customer Responsibilities
Making your application
Before making an application, you should remember that no matter who applies on your behalf, you are still legally responsible for all actions carried out on your radio system. Any false information may lead to the granting of the licence being refused or revoked. Also, the licence application form does carry legal status from an evidential point of view and applicants are therefore asked to sign the declaration.
The RA37 can be used for any Scanning Telemetry systems that are to be deployed in geographical areas administered by RA.
The RA37 (GN) Guidance Notes that accompany the RA37 form can be used to help an applicant answer the relevant questions with the correct information.
Where to get your application form
You may obtain a copy of the RA37 application form by post from the RA Library, or you can download the form from the RA website and print it out.
How to complete the Application form
It is essential that all the relevant questions are answered as fully as possible. Incomplete forms will be returned to the applicant. Detailed guidance for completing the RA37 licence application form is given in the Guidance Notes on page 5 of RA37.
If you have any doubts about completing the RA37 then please contact the appropriate Handling Agent or FTSLU Helpdesk before submitting the application. Remember that RA may return the RA37 if it is not legible, complete or accurate. If the RA37 is returned then you should expect to receive a brief written explanation. Contact details for the Handling Agent and FTSLU Helpdesk are given in Section M.
New customers
If you are a new customer, it is particularly important that you include all contact details on your application form, so that RA can set up a new customer account.
Existing customers
If you are an existing customer, you must ensure you include your RA Customer Number on the application form, so that details of the new or amended link may be added to your existing licence(s).
Amendments and Cancellations
When making such a request RA will assume you are an existing customer with an RA reference number for the scheme(s) you wish to amend or cancel. Amendments and cancellations should be submitted in writing to RA. RA will file the original copy. RA will subsequently send a copy of the request to the appropriate Handling Agent, who will acknowledge the changes and respond in writing back to RA.
Checking your application
Please ensure that you fill in the licence application legibly, completely and accurately. Any missing information may require the form to be returned with the Quality of Service targets negated, or (at the Secretary of State's discretion) invalidate the licence after it has been granted.
Section E. of this manual contains a table detailing all mandatory questions, which RA will use to validate your application. You can use this as a final check for completeness before submitting your form.
Payment method
The Licence fee can be paid by cheque, made payable to "Radiocommunications Agency", or through BACS.
Where to send your form
If your application is related to the power industry (gas or electricity) then please send your completed form to JRC.
If your application is related to the water, or any other Industry, then please send your completed form to CSS.
Contact details for both organisations are given in Section M.
Checking your licence
When receiving your licence you should check that RA has correctly completed the following blue entries:
Following the grant of the licence, you "the licensee" are given 28 days in which to raise any objections to the conditions contained therein.
You should read any correspondence from RA accompanying your licence. Normally this is just a covering letter, but sometimes it may contain additional conditions or restrictions applying to the use of the system.
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Making an Application
Before making a licence application you should be clear about to whom he application should be sent. Administrations of Scanning Telemetry systems are categorised into three groups - power (gas and electricity), water and other services. JRC administers the systems used in the power industries. CSS administers the systems used in the water and other industries. JRC and CSS contact details are given in Section M. An application form sent by mistake to RA will be forwarded to the appropriate Handling Agent.
The processes administered by the Handling Agents are New Licence Applications and Licence Amendments. Licence Renewals; Cancellations and Revocations are administered by RA.
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Purpose of Application |
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Question ID |
Checked by |
Actions |
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HA |
RA |
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Covering letter |
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Define purpose of application. |
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Q4 |
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The nature of the Applicant's business is checked. The Application Form is forwarded to the correct Handling Agent if necessary. |
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Section A: Applicant's Details |
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Q0 |
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Check whether the application is from an existing customer. |
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Q0 |
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For existing customers only, the Customer Number is checked as valid. |
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Q1 |
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The applicant's Company name is checked to have appropriate legal status. |
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Q1 / Q2 |
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The name and address for licence renewal contact is checked. |
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Q2 / Q2a |
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The registered address is confirmed as valid. |
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Q3 |
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Telephone / Fax contact details. |
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Section B: System Details |
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Q5 |
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The type of data to be transmitted is checked. |
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Q6 |
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The HA checks whether the system is to be used and controlled exclusively by the Applicant. |
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Q7a |
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The HA checks whether the system will use single or duplicated receivers in its base station or outstations. |
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Q7b |
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If the answer to Q7 is yes, the HA checks the antenna configuration (referred to in RA 375, chapter 4.10.1). |
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Q8 |
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The HA checks the signalling speed of the transmissions. |
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Section C: Base station Details |
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Q9 |
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The name and address of the base station of the base station is checked. |
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Q10 |
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The HA checks whether the base station is to be remotely controlled. |
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Q10a |
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If the answer to Q10 is yes, the address from which it is operated is checked. |
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Q11 |
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The NGR of the base station is checked. Installations subject to NFAP site clearance require this information. See Section B.6 for exempt installations. |
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Q12a |
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The height of the ground above mean sea level is checked. |
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Q12b |
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The height of the base of the mast above mean sea level is checked. |
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Q12c |
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The height of the top of the mast above mean sea level is checked. |
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Q13a |
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The HA checks whether a new mast is to be established. |
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Q13b |
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This is a redundant question. The next revision of RA37 will be modified accordingly. |
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Q13c |
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This is a redundant question. The RA assumes that the Applicant has obtained planning permission if required. |
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Q13c |
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If the answer to Q13c is yes, the HA checks the name of the local authority, the planning permission serial number and the date it was obtained. |
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Q13d |
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If the answer to Q13a is no, the name and address of the current site owner is checked. |
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Q13e |
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If the answer to Q13a is yes, the HA checks whether it will be shared by other users of radio systems. |
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Section D: Base station Equipment and Antenna Details |
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Question ID |
Mandatory Check |
HA Actions |
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Q14 |
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The equipment manufacturer is checked. |
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Q15 |
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The equipment's model number, or other form of identification, is checked. |
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Q16 |
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The type of antenna is checked. |
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Q17 |
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The antenna manufacturer is checked. |
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Q18 |
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The antenna's model number, or other form of identification, is checked. |
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Q19 |
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The gain of the antenna (dBi) is checked. |
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Q19 |
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If the base station antenna is not omni-directional, the polar diagram is checked. |
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Q20 |
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The height of the antenna above ground level is checked. Installations subject to NFAP site clearance require this information. See Section B.6 of the Licensing Manual for exempt installations. |
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Q21a |
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If the base station antenna is not omni-directional, the direction (degrees East of grid North) of maximum radiation is checked. |
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Q21b |
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If the base station antenna is not omni-directional, the elevation angle of maximum radiation is checked. |
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Q22 |
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The antenna feeder loss is checked. |
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Q23 |
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The additional losses are checked. |
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Q24 |
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The EIRP of the base station is calculated from the Applicant's technical criteria. Installations subject to NFAP site clearance require this information. See Section B.6 of the Licensing Manual for exempt installations. |
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Q25 |
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If the base station antenna is not omni-directional, the Applicant's preferred polarisation of emissions is checked. |
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Section E: Outstation Details |
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This section specifies the data requiring input into the table headed Details of Individual Outstations (this section is also referred to as attachment RA 37A). Some input details are derived from answers given to the questions in the Application Form, e.g. column headings refer to question numbers. |
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26 |
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The site name (26), and NGR (26a), of each outstation are entered in the first two columns.
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27 |
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The HA checks the path length between the outstation and base station from column three. |
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28 |
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The HA checks, for each outstation listed, the: height of ground above sea level (Q12a); height of the base of mast above sea level (Q12b); height of the top of mast above sea level (Q12c); the equipment manufacturer (28a); the antenna type and manufacturer (28b); height of the antenna above ground (28c); the antenna's direction of maximum radiation (28d); the antenna's elevation angle (28e); antenna gain (28f); antenna feeder loss (28g) and additional losses (28h).
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29 |
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The HA checks, for each outstation listed, the: free-space-path-loss (29a); terrain obstruction loss (29b) and clutter loss (29c). |
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30 |
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The HA checks, for each outstation listed, the: end-to-end circuit loss (30). |
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31 |
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The HA calculates the EIRP for each outstation listed (31). |
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32 |
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The HA checks the base station antenna gain in the direction of the outstation (32). |
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Section F: Future Extensions |
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33 |
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To help with future assignment / co-ordination the HA checks whether the proposed system is expected to be extended in the future. |
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Declaration |
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- |
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HA processes the application to licence issue stage. The Applicant should provide his name and position within the Organisation, also entering the date of the application. Although not compulsory it is better from an evidential point of view if the Applicant signs the declaration to acknowledge their obligation to state the truth. |
Making a provisional assignment
The Handling Agent, on receipt of the application form, will initially check that the information is complete, accurate and legible. The Handling Agent will attempt, in most circumstances, to address any irregularities with the applicant by telephone. The Handling Agent reserves the right to return any application form that, for any reason, prevents them from processing the transaction. The Handling Agent, during the technical appraisal, may contact the applicant on various matters, e.g. to resolve technical irregularities or provide the applicant with options. Any reasons requiring the Handling Agent to contact the applicant (or RA), which significantly delay the processing of the application, will result in the application being 'parked' and the Quality of Service targets, detailed in Section D, being temporarily suspended. This will be the case until the Handling Agent is satisfied that all the outstanding actions are resolved.
The following table directly cross-references all question numbers provided in the RA37 (rev5). CSS/JRC will provide completeness checks to all items shown ticked (3 ) in the HA column of this table.
A successful application will result in the Handling Agent forwarding a provisional assignment for confirmation by RA.
Confirming the assignment
RA, on receipt of the provisional assignment from the Handling Agent, will undertake certain administrative and technical checks. For example, RA will check that the applicant is a recognised legal entity. Also, RA will ascertain whether the installation(s) will be subject to frequency and site clearance procedures.
Again, the following table directly cross-references all question numbers provided in the RA37 (rev5). RA will provide completeness checks to all items shown ticked (3 ) in the RA column of this table.
Licence issue
A licence, (with licence schedule) will be issued by RA via the Handling Agent when all Handling Agent and RA validation is completed successfully.
Supporting information
The information sheets that the applicant may find useful for Scanning Telemetry systems applications are as follows:
These information sheets can be obtained from the RA information and library service, and from the RA website at www.radio.gov.uk.
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Step/Check
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Description |
Responsibility |
Activities covered by Quality of Service targets (see Section D) |
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1 |
Applicant submits Scanning Telemetry Licence Application Form (RA37) to relevant Handling Agent. |
Customer |
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If the Applicant is a new customer a Customer File, with a unique identification number, is created. All written correspondence received by the Handling Agent is placed in the customer's file. |
HA |
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3 |
HA checks the applicant's name. |
HA |
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Known |
Applications from a known legal entity, recognised by the Handling Agent (identified through a previous RA legal entity search), proceed to step 4. |
HA |
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Un-known |
RA are advised of applicants who are not recognised as legal entities. HA continue with the Application process. |
HA |
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4 |
The Handling Agent contacts the customer's technical representative, by telephone / fax / e-mail. The application is confirmed as genuine and that they still wish to continue. |
HA |
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Pass |
The Handling Agent will continue to process the application if this check proves favourable. The transaction proceeds to step 5. |
HA |
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Fail |
An unfavourable finding from this check will result in the Handling Agent returning the request to the sender with an explanation for the return. |
HA |
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5
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The application form is checked to verify that all the necessary details are complete, accurate and legible in accordance with Section E.1.3. If any details are missing, the Handling Agent will attempt to contact the applicant by telephone, fax, or e-mail, giving the customer, under normal circumstances, five working days to respond with the necessary information. Under such a condition the licence application will be 'Parked' (i.e. suspending the Quality of Service target). |
HA |
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Pass |
The Handling Agent will only continue to process the application when the applicant responds with the necessary information. Proceed to step 6. |
HA |
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Fail |
If the applicant fails to respond by the elapse of the five working day deadline then the Handling Agent will return the application to the applicant with an explanation for the return. |
HA |
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6 |
The Handling Agent performs system planning / frequency assignment / co-ordination. |
HA |
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7 |
The Handling Agent produces the provisional assignment and sends copies, with covering letters, to the Applicant and RA. |
HA |
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8 |
RA checks the provisional licence schedule details and creates the licence (see Chapter M), licence schedule (see Chapter N) and invoice. |
RA |
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9 |
Copies of the licence, licence schedule and Invoice are attached to the Customer File. The fee details are entered onto the renewal database, and marked 'paid', under the customer's name. |
RA |
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10 |
RA sends the invoice to the Applicant. |
RA |
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11 |
The Applicant pays the licence fee directly to the RA. |
Customer |
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12 |
RA's licence database includes the licensee's details, licence renewal date and licence fee. In the fee payment entry, "paid" must be entered so that the licence rolls around for renewal next year. |
RA |
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13 |
Upon payment clearance of the licence fee, the licence is forwarded to the Applicant. |
RA |
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14 |
The Handling Agent forwards the licence schedule and a covering letter to the Applicant. |
HA |
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Click on table to download PDF
Figure G.1: LICENCE APPLICATION PROCESS
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Step/Check
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Description |
Responsibility |
Activities covered by Quality of Service targets (see Section D) |
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1 |
RA initiates the licence renewal process at least six weeks in advance of the licence renewal date. |
RA |
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2 |
RA issues the customer a licence renewal notice (see Chapter O) and associated licence fee request six weeks in advance of the renewal date. A copy of the fee request is sent to RA Finance so the debt can be added to the customer account. The transaction proceeds to step 3. |
RA |
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3 |
RA then await customer's payment / response within four weeks. |
Customer |
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Payment/ response received |
When RA receive the customer's payment the transaction proceeds to step 5. |
RA |
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Response only |
If RA receive a response then the transaction proceeds to step 4. |
RA |
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No payment/ response |
If RA fails to receive a response and/or payment from the customer two weeks before the renewal date then RA will automatically issue a licence renewal notice reminder (see Chapter P) and associated licence fee request. |
RA |
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4 |
RA receives a response from the customer. |
Customer |
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Pass |
If the response is satisfactory and timely then RA proceed the transaction to step 5. |
RA |
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Fail |
If the response is not acceptable to RA then the transaction will proceed to the licence revocation process if the matter is not resolved before the licence fee due date. |
RA |
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5 |
RA processes the payment. RA confirm that the cheque is made payable to 'Radiocommunications Agency' before forwarding to the bank. |
RA |
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Payment clears |
RA finalises the licence and licence schedule(s). The transaction now proceeds to step 6. |
RA |
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Payment fails to clear |
If the cheque is incorrect in anyway, or fails to go through RA Finance, then RA will contact the customer to resolve any problems. Should the customer not make a valid payment before the renewal date then the transaction proceeds to step 7. |
RA |
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6 |
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RA updates the customer's file. |
RA |
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7 |
Begin the licence revocation process one-day after the licence renewal date (see Chapter J). |
RA |
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8 |
On the licence database, details of the customer, the renewal date of the application (the date the licence was sent) and the amount added. "Paid" must be entered so that it rolls around for renewal next year. The Customer File is placed in the scanning telemetry store. If for any reason the transaction was unsuccessful or terminated then this will also be recorded in the customer's records. |
RA |
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Click on table to download PDF
Figure H.1: LICENCE RENEWAL PROCESS
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Step/Check
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Description |
Responsibility |
Activities covered by Quality of Service targets (see Section D) |
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1 |
The customer should submit any amendments, to the Handling Agent, using either the RA37 Scanning Telemetry application form or in writing. Any amendment requests sent to RA in error will be forwarded to the relevant Handling Agent. |
Customer |
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2 |
The Handling Agent checks the applicant's name. |
HA |
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Known |
Applications from legal entities known to the Handling Agent (identified through a previous RA legal entity search) proceed to step 4. |
HA |
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Unknown |
RA are advised of applicants who are not recognised as legal entities. The transaction proceeds to step 3. In the mean time, HA continue with the Application process. |
HA |
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3 |
The Handling Agent contacts the customer's technical representative, by telephone / fax / e-mail, to confirm that the application is genuine and that they still wish to continue. |
HA |
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Pass |
The Handling Agent will continue to process the application if this check proves favourable. The transaction proceeds to step 5. |
HA |
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Fail |
An unfavourable finding from this check will result in the Handling Agent returning the request to the sender with an explanation for the return. |
HA |
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4 |
The Handling Agent will distinguish whether the request is technical or administrative. |
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Administrative |
If administrative (i.e., change of contact details etc.) the appropriate records are updated and the transaction proceeds to step 9. |
HA |
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Technical |
If technical or technical and administrative in nature then the transaction proceeds to step 7 |
HA |
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5 |
The Application is checked against the existing licence schedule and then checked to verify that all the necessary details are complete, accurate and legible. |
HA |
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6 |
If any details are missing, the Handling Agent will attempt to contact the Applicant by telephone or e-mail, giving the customer, under normal circumstances, five working days to respond with the necessary information. The transaction is now 'Parked' (suspending the Quality of Service target). |
HA |
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Pass |
The Handling Agent only processes the request if the customer responds in time with the necessary information. The transaction proceeds to step 8. |
Customer |
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Fail |
If the customer fails to respond in time then the Handling Agent will return the request to the customer with an explanation for the return. |
HA |
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7 |
The Handling Agent now performs system planning, frequency assignment and co-ordination and attempts to accommodate technical request. |
HA |
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Feasible |
Solution established and transaction proceeds to step 9. Communication between an outstation and a specific base station may not always be achievable. The Handling Agent may be able to suggest an alternative amendment (e.g. amending two systems so that coverage can be attained). If applicable, the Handling Agent will contact the customer with the alternative amendment proposal. The transaction proceeds to step 9. |
HA |
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Not feasible accepted |
The requested amendment cannot be incorporated and an alternative solution cannot be found. The request is returned to the customer with an explanation for the return. |
HA |
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8 |
The Handling Agent sends the provisional assignment for amendment to RA. |
HA |
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9 |
RA confirms the revised schedule and updates the registry file and database. |
RA |
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10 |
RA returns the revised schedule to the Handling Agent. |
RA |
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11 |
The Handling Agent forwards the revised licence schedule and a covering letter to the customer. |
HA |
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Click on table to download PDF
Figure I.1: LICENCE AMENDMENT PROCESS
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Step/Check
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Description |
Responsibility |
Activities covered by Quality of Service targets (see Section D) |
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1 |
The customer should submit a cancellation request, in writing, to the Handling Agent. The cancellation process should be used when a complete scanning system, i.e. the scanner and all associated outstations, is being de-commissioned. If only one, or a few, station(s) are being cancelled, then the amendment process should be followed. |
Customer |
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2 |
The Handling Agent checks the applicant's name. |
HA |
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Known |
Applications from legal entities known to the Handling Agent (identified through a previous RA legal entity search) proceed to step 4. |
HA |
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Unknown |
RA are advised of applicants who are not recognised as legal entities. In the mean time, HA continue with the Application process. |
HA |
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3 |
The Handling Agent contacts the customer's technical representative, by telephone / fax / e-mail, to confirm that the cancellation is genuine and that they still wish to continue. |
HA |
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Pass |
The Handling Agent will continue to process the application if this check proves favourable. The transaction proceeds to step 4. |
HA |
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Fail |
An unfavourable finding from this check will result in the Handling Agent returning the request to the sender with an explanation for the return. |
HA |
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4
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The cancellation form is checked to verify that all the necessary details are complete, accurate and legible If any details are missing, the Handling Agent will attempt to contact the applicant by telephone, fax, or e-mail, giving the customer, under normal circumstances, five working days to respond with the necessary information. Under such a condition the licence application will be 'Parked' (i.e. suspending the Quality of Service target). |
HA |
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Pass |
The Handling Agent forwards the cancellation request to RA. The transaction proceeds to step 5. |
HA |
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Fail |
If the applicant fails to respond by the agreed deadline then the Handling Agent will return the cancellation request to the applicant with an explanation for the return. |
HA |
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5 |
RA receives the cancellation request via the Handling Agent. |
RA |
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RA cancel all the customer links and close the customer file and issue the customer with a letter of confirmation. A copy of this letter is put in the registry file, which is then closed. |
RA |
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RA issue letter to Handling Agent to confirm that the cancellations have been completed. . |
RA |
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Click on table to download PDF
Figure J.1: LICENCE CANCELLATION PROCESS
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Step/Check
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Description |
Responsibility |
Activities covered by Quality of Service targets (see Section D) |
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1 |
The diagram associated with this process description assumes that the licence revocation is a result of non-payment of the licence fee and the section above the dotted line has been included for clarity. A licence can also be revoked for other reasons e.g. the conditions of that licence are not complied with. In such cases the Licensee will be sent a proposed notice of revocation and allowed a period of 28 days in which to lodge an appeal. If the appeal is unsuccessful then a notice of revocation will be sent at the end of the 28 days period. |
Overview |
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2 |
Prior to the licence revocation process the customer can choose between the following possibilities: |
Customer |
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Send payment |
Customer acknowledges intent to renew licence and sends payment to RA. The process now proceeds to step 4. |
Customer |
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Send response |
Customer acknowledges their intent to renew licence subject to making some alterations to the licence schedule. Revocation is temporarily suspended for five days only. The customer is required to settle payment within this time period, in which case the revocation process proceeds to step 4; otherwise the transaction proceeds to step 3. |
Customer |
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No response/ payment |
Failing any acknowledgement and/or payment the revocation process proceeds to step 3. |
Customer |
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3 |
A proposed notice of revocation (see Chapter Q) is sent to the customer one day after the licence renewal date. |
RA |
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Sends payment |
Customer acknowledges their intent to renew licence and sends payment to RA. The process now proceeds to step 4. |
Customer |
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Sends response |
Customer acknowledges their intent to renew licence subject to making some alterations to the licence schedule. The revocation process is now deferred to allow for the changes to be made following the amendment process. Revocation will be reinstated should this process fail. |
Customer |
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No response/ payment |
Failing any acknowledgement(s) and/or payment the revocation process proceeds to step 5. |
Customer |
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4 |
Is the payment processed successfully? |
RA |
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Successful |
The customer's files are updated. The licence and link schedule is sent to the customer. |
RA |
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Un-successful |
If the payment fails to clear then RA will inform the customer. If the customer fails to make a valid payment then the transaction will proceed to step 5. |
RA |
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5 |
Revocation of licence notice (see Chapter R) is issued 28 days after the renewal date. |
RA |
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6 |
The Radio Investigation Service (RIS) is informed of the revocation. |
RA |
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