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Introduction

On 22nd September 2005 Ofcom decided, instead of making a reference to the Competition Commission, to accept undertakings from BT to address a number of competition concerns in the telecoms markets. This report, the fourth in a series of quarterly reports, provides information on BT’s progress toward implementation of its Undertakings.

In each area of the Undertakings, this report describes:

• relevant sections in the Undertakings and the primary owner;
• progress made by BT and/or Openreach towards delivering on its commitments (and, where relevant, relevant activity by Ofcom and others);
• future commitments in the Undertakings that need to be delivered and dates/milestones where these are specified; and
• any major outstanding issues or risks that have been identified to date.

To maintain clarity within the document, milestones which have passed, and on which there are currently no significant open issues, have been moved into Annex 1.

The aim of each report is to provide an up-to-date statement of recent progress and does not, therefore, contain the content of the previous report in an unedited form. Readers are therefore urged to read previous reports for information on progress prior to the last quarter and a more complete picture of overall progress.

It should be noted that whilst the implementation reports describe BT implementation in respect of its Undertakings, any statements will not be definitive as Ofcom can only reach a definitive view of compliance by undertaking the full process of enforcement action. Any statements made by Ofcom are based on the information currently before it and will not, and can not, prejudice the outcome of any enforcement action should a complaint be received or further information come to light.

Where reference is made to the content of the Undertakings, particularly in relation to future commitments/deliverables, in the event of any difference between this document and the Undertakings the text of the Undertakings takes precedence.

On 31 July BT published its quarterly set of product key performance indicators. Included within that is a set of product KPIs, intended to compare product performance between BT’s external and internal customers.

More information on progress on implementation of the Undertakings is available on the Ofcom website at: http://www.ofcom.org.uk/telecoms/btundertakings/ and on the BT website at: http://www.undertakingsbulletin.com/.

Should you wish to discuss this report, or have comments on it, please contact Will Hayter on 020 7783 4197 or via email to: william.hayter@ofcom.org.uk.

• BT Undertakings - Fourth quarterly report [pdf]
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