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BT’s progress on the implementation of the Undertakings – how industry relationships are changing

Overview

In March and April 2006, Spectrum Strategy Consultants conducted an independent survey on behalf of Ofcom, investigating how customers of BT Wholesale and Openreach felt that their relationship with their wholesale supplier had evolved since Ofcom accepted the Undertakings from BT in September 2005.

BT Wholesale’s and Openreach’s customers reported that there had been little concrete change so far, but that it was still ‘early days’. The next six months were seen as a decisive period for the success of the Undertakings. While customers were critical of BT Wholesale’s and Openreach’s current and past performance, there were encouraging signs of growing trust in BT within the industry. Ultimately, though, Communications Providers (CPs) will judge BT Wholesale and Openreach based on their operational performance rather than on softer aspects of the relationship.

The full document is available below:

• Survey of BT's wholesale customers - Summary of findings - April 2006 [pdf]
  Full print version

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