Q.1 Which company does your household use for your landline telephone service and or line rental?
1 = BT
2 = Sky
3 = TalkTalk
4 = Virgin Mobile
5 = EE
6 = Plusnet
7 = Post Office
8 = Other
9 = Don't have a landline telephone\line rental service
10 = Don't know

Q.2 And thinking of your personal mobile phone, which network are you on?
1 = EE
2 = giffgaff
3 = O2
4 = Tesco Mobile
5 = Three
6 = Virgin Mobile
7 = Vodafone
8 = Lycamobile
9 = Other
10 = Don't have a personal mobile
11 = Don't know

Q.3A Which company does your household use for its fixed broadband internet connection?
1 = BT
2 = EE
3 = Sky
4 = TalkTalk
5 = Virgin Media
6 = Plusnet
7 = Other
8 = Don't have fixed broadband service
9 = Don't know

Q.4 Which company does your household use for cable, satellite or other Pay TV, if any? By this we mean traditional pay TV providers, not including paid for on-demand or
1 = BT
2 = Sky
3 = TalkTalk
4 = Virgin Media
5 = Other
6 = Don't have a pay TV service
7 = Don't know

Landline phone : Q.5 Have you personally had a reason to complain about any of these services or suppliers in the last 12 months, whether or not you went on to make a complaint?
0 = No
1 = Yes

GOVERNMENT REGIONS
1 = North East
2 = North West
3 = Yorkshire and The Humber
4 = East Midlands
5 = West Midlands
6 = East of England
7 = London
8 = South East
9 = South West
10 = Wales
11 = Scotland
12 = Northern Ireland

RGS REGIONS
1 = Scotland
2 = North
3 = Yorks & Humberside
4 = North West
5 = West Midlands
6 = East Midlands
7 = East Anglia
8 = Wales
9 = South West
10 = South East
11 = Greater London

ITV NON-OVERLAP REGIONS
1 = Meridian (Southern)
2 = LWT/Carlton (London)
3 = TSW (South West)
4 = HTV (Wales & West)
5 = Anglia
6 = Central (Midlands)
7 = Granada (Lancs)
8 = Yorks
9 = Tyne Tees
10 = STV (Central Scotland)
11 = Grampian (NE Scotland)
12 = Border
13 = NI

ADULTS IN HOUSEHOLD
1 = 1
2 = 2
3 = 3
4 = 4
5 = 5+

CHILDREN
1 = Child
2 = No child

SOCIAL CLASS
1 = A
2 = B
3 = C1
4 = C2
5 = D
6 = E

MARITAL STATUS
1 = Married\ Living as Married
2 = Not Married

RGS AREA
1 = North
2 = Midlands
3 = South

GENDER
1 = Male
2 = Female

TENURE
1 = Mortgage
2 = Owned outright
3 = Rent local Authority
4 = Rent private
5 = Other

WORKING STATUS
1 = Full time
2 = Part time
3 = Not work look
4 = Not work Not look

WORKING STATUS
1 = Full time
2 = Part time
3 = Not work look
4 = Not work Not look
5 = Part time - under 8 hrs
6 = Retired
7 = Still at school
8 = Full time education

PRINCIPAL SHOPPER
1 = Yes
2 = No

POPULATION DENSITY
1 = Conurbation
2 = Urban
3 = Rural

1 = 16-24
2 = 25-34
3 = 35-44
4 = 45-54
5 = 55-64
6 = 65-74
7 = 75+

1 = England
2 = Scotland
3 = Wales
4 = Northern Ireland

ETHNIC ORIGIN
1 = White
2 = Minority Ethnic

INTERNET ACCESS
1 = Any Internet access
2 = No Internet access

-999 = DK/ CR/ NS/ Refused