1 = April 2022
2 = February 2023
3 = October 2023

Q.1 Which of these methods does your household use to connect to the internet at home? - Fixed Broadband through a phone line or cable service - perhaps using a Wi-Fi router to go online, via any device
0 = No
1 = Yes

Q.3 Thinking about the internet connection in your household. Are you responsible, either solely or jointly, for deciding which broadband service to pay for and providers to use?
1 = Yes - solely
2 = Yes - jointly
3 = No

Q.6 Which provider do you use for your Landline phone or pay line rental to (in order to receive your fixed broadband service)?
1 = BT
2 = EE
3 = Shell Energy
4 = GiffGaff
5 = John Lewis
6 = KCOM
7 = NOW / NOW Broadband
8 = The Phone Co-op
9 = Plusnet
10 = POP Telecom
11 = Post Office
12 = Sky
13 = SSE
14 = TalkTalk
15 = Utility Warehouse
16 = Virgin Media
17 = Vodafone
18 = Zen
19 = Other
20 = Don't know

Q.7 Which provider do you use for your Mobile Phone service?
1 = Asda Mobile
2 = BT
3 = EE
4 = GiffGaff
5 = iD Mobile
6 = Lebara
7 = Lycamobile
8 = O2
9 = Plusnet
10 = POP Telecom
11 = Sky
12 = Smarty
13 = TalkTalk
14 = Talkmobile
15 = Tesco Mobile
16 = '3' / Three
17 = Utility Warehouse
18 = Virgin Media
19 = Vodafone
20 = VOXI
21 = Other
22 = No answer

Q.8 Which provider do you use for your Fixed Broadband service?
1 = 4th Utility
2 = Air Broadband
3 = BT
4 = Community Fibre
5 = Country Connect
6 = EE
7 = G. Network
8 = GrayShott
9 = Hyperoptic
10 = Shell Energy
11 = John Lewis
12 = KCOM
13 = Lightning Fibre
14 = Lothian Broadband
15 = NOW / NOW Broadband
16 = The Phone Co-op
17 = Plusnet
18 = POP Telecom
19 = Post Office
20 = Sky
21 = SSE
22 = TalkTalk
23 = Utility Warehouse
24 = Virgin Media
25 = Vodafone
26 = Wildanet
27 = WightFibre
28 = Other
29 = No answer

Q.9 Which provider do you use for your TV service?
1 = BT
2 = EE
3 = Freeview
4 = Freesat
5 = NOW/ NOW Broadband
6 = Plusnet
7 = Sky
8 = TalkTalk
9 = Virgin Media
10 = Other

Q.10 Which, if any, of the following services do you receive from the same provider?
1 = Landline and Fixed broadband
2 = Landline and Pay TV
3 = Fixed broadband and Pay TV
4 = Landline, fixed broadband and Pay TV
5 = None of these
6 = Don't know

Q.11 Do you or anyone in your household have any conditions that impact or limit their use of communication services?
1 = Yes
2 = No
3 = Don't know
4 = Prefer not to say

Q.12 What is your current total household income from all sources before tax, or any other deductions are made? (Pounds)
1 = Up to 199 per week/ Up to 10,399 per year
2 = 200 to 299 per week / 10,400 to 15,599 per year
3 = 300 to 499 per week/ 15,600 to 25,999 per year
4 = 500 to 699 per week/ 26,000 to 36,399 per year
5 = 700 to 999 per week/ 36,400 to 51,999 per year
6 = 1,000 to 1,499 per week/ 52,00 to 77,999
7 = 1,500 and above per week/ 78,000 and above per year
8 = Don't know
9 = Prefer not to say

Q.14 Have you heard of cheaper home broadband services for people who receive government benefits before today?
1 = Yes
2 = No
3 = Don't know

Q.16a Where did you first hear about these cheaper home broadband services for people who receive government benefits?
1 = Friends/family
2 = Citizens advice
3 = Communications provider
4 = Debt advice charity
5 = Department for Work and Pensions (DWP)
6 = Job Centre
7 = Centre for Health and Disability
8 = Newspapers
9 = Television
10 = Social media
11 = General online search
12 = Ofcom website
13 = Other (Please specify)
14 = No answer

Gender
1 = Male
2 = Female
3 = Prefer not to say

Age
1 = 14-17
2 = 18-24
3 = 25-34
4 = 35-44
5 = 45-54
6 = 55-64
7 = 65-74
8 = 75+
9 = Refused

Social Grade
1 = A
2 = B
3 = C1
4 = C2
5 = D
6 = E
7 = Refused

GO Region
1 = Scotland
2 = North East
3 = North West
4 = Yorkshire & Humberside
5 = West Midlands
6 = East Midlands
7 = Wales
8 = Eastern
9 = London
10 = South East
11 = South West
12 = Northern Ireland
13 = Refused

Including yourself how many people in total live in your household?
1 = 1
2 = 2
3 = 3
4 = 4
5 = 5
6 = 6
7 = 7
8 = 8
9 = 9
10 = 10
11 = 11
12 = 12
13 = 13
14 = 14
15 = 15
16 = 16
17 = 17
18 = 18
19 = 19
20 = 20
21 = 21+
22 = Don't know

To which of the following ethnic groups do you consider you belong?
1 = White
2 = Mixed
3 = Asian
4 = Black
5 = Chinese
6 = Other ethnic group
7 = Refused

What is the highest educational level that you have achieved to date?
1 = No formal education
2 = Primary
3 = Secondary school, high school, 6th form/ college, GCSE's, A-Levels, BTEC, NVQ levels 1 to 3, etc.
4 = University degree or equivalent professional qualification, NVQ level 4, etc.
5 = Higher university degree, doctorate, MBA, NVQ level 5, etc.
6 = Still in full time education
7 = Don't know
8 = Refused

1 = Urban - Population over 10,000
2 = Town and Fringe
3 = Village
4 = Hamlet & Isolated Dwelling
5 = Refused