COM1 - Which, if any, of the following do you currently personally use?: Internet access at home
COM1 - Which, if any, of the following do you currently personally use?: Internet access at work (through workplace network connection)
COM1 - Which, if any, of the following do you currently personally use?: Internet access via a mobile phone/tablet using a mobile network (e.g. 3G/4G access)
COM1 - Which, if any, of the following do you currently personally use?: Internet access in public place (e.g. internet café, library) using a WiFi (wireless) network
COM1 - Which, if any, of the following do you currently personally use?: Other type of internet access I personally use
COM1 - Which, if any, of the following do you currently personally use?: None of these/Don't access the internet
COM2 - Thinking about telecommunication services such as landline and internet connection in your household.
COM3 - Which, if any, of the following services and devices do you have in your household?: Landline to make and receive calls
COM3 - Which, if any, of the following services and devices do you have in your household?: Landline - pay line rental only, do not use this to make or receive calls
COM3 - Which, if any, of the following services and devices do you have in your household?: Mobile phone(s)/Smartphone(s)
COM3 - Which, if any, of the following services and devices do you have in your household?: A TV service with additional channels you pay to receive
COM3 - Which, if any, of the following services and devices do you have in your household?: Any on-demand and streaming TV and video services that you pay to receive
COM3 - Which, if any, of the following services and devices do you have in your household?: Fixed broadband
COM3 - Which, if any, of the following services and devices do you have in your household?: Mobile broadband
COM4 - Do you personally use either of the following as your main mobile phone? Please think about your personal mobile phone and not a work phone.
COM5 - Still thinking about your personal mobile phone you use most often, which of the following best describes the mobile package you currently have?
COM6 - Which, if any, the following services do you receive from the same provider?
COM10 - Thinking about the last month, have you or anyone in your household cancelled any media/communications services because you could no longer afford them?
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Mobile phone service
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Fixed landline telephone (to make calls on)
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Fixed broadband
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: A TV service with additional channels you pay to receive
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Any on-demand and streaming TV and video services that you pay to receive
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Don't know
COM11 - Which of these services did you, or someone in your household, cancel in the last month because you could no longer afford them?: Refused
COM12 - Still thinking about the last month, have you, or anyone in your household, made changes to any of your
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Mobile phone service - changes to minutes allowance
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Mobile phone service - changes to data allowance
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Fixed landline telephone (to make calls on)
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Fixed broadband
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: A TV service with additional channels you pay to receive
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Any on-demand and streaming TV and video services that you pay to receive
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Don't know
COM13 - Which of these services did you, or someone in your household, change in the last month in order to make them more affordable?: Refused
COM14 - Have you or anyone in your household reduced the amount you spend on items such as food or clothes, etc. in
COM15 - Have you or anyone in your household missed a payment for any of your media/communications services in the last month?
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Mobile phone service
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Fixed landline telephone (to make calls on)
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Fixed broadband
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: A TV service with additional channels you pay to receive
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Any on-demand and streaming TV and video services that you pay to receive
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Don't know
COM16 - Which services did you or someone in your household miss a payment for? If this relates to a package of services, then please mention all services inclu: Refused
COM16B_1 - As a result of missing a payment for a mobile phone service did your provider disconnect you from this service against your will?
COM16B_2 - As a result of missing a payment for your fixed landline telephone did your provider disconnect you from this service against your will?
COM16B_3 - As a result of missing a payment for your fixed broadband did your provider disconnect you from this service against your will?
COM16B_4 - As a result of missing a payment for a Pay TV service did your provider disconnect you from this service against your will?
COM16B_5 - As a result of missing a payment for a paid for on-demand or streaming TV or video service did your provider disconnect you from this service against
COM17 - In the last month, have you or anyone in your household had to make changes to the way you pay for your media/communications services, in order to conti
COM18 - And which of the following services did this relate to?: Mobile phone service
COM18 - And which of the following services did this relate to?: Fixed landline telephone (to make calls on)
COM18 - And which of the following services did this relate to?: Fixed broadband
COM18 - And which of the following services did this relate to?: A TV service with additional channels you pay to receive
COM18 - And which of the following services did this relate to?: Any on-demand and streaming TV and video services that you pay to receive
COM18 - And which of the following services did this relate to?: Don't know
COM18 - And which of the following services did this relate to?: Refused
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used savings to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used a credit card to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Took an agreed payment break/deferral
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Used an overdraft to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Took out a loan/borrowed money to pay the bill
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Entered into a repayment plan agreement
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Company unable to accept payment in a usual way - cash
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Cancelled Direct debit
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Changed from monthly to annual
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Combine into one package
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Reduced payment
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Other
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Don't know
COM19_1 - Types of payment changes made to this communication service: Mobile phone: Refused
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Used savings to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Used a credit card to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Took an agreed payment break/deferral
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Used an overdraft to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Took out a loan/borrowed money to pay the bill
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Entered into a repayment plan agreement
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Company unable to accept payment in a usual way - cash
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Cancelled Direct debit
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Changed from monthly to annual
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Combine into one package
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Reduced payment
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Other
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Don't know
COM19_2 - Types of payment changes made to this communication service: Fixed landline: Refused
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Used savings to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Used a credit card to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Took an agreed payment break/deferral
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Used an overdraft to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Took out a loan/borrowed money to pay the bill
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Entered into a repayment plan agreement
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Company unable to accept payment in a usual way - cash
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Cancelled Direct debit
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Changed from monthly to annual
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Combine into one package
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Reduced payment
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Other
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Don't know
COM19_3 - Types of payment changes made to this communication service: Fixed broadband: Refused
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Used savings to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Used a credit card to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Took an agreed payment break/deferral
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Used an overdraft to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Took out a loan/borrowed money to pay the bill
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Entered into a repayment plan agreement
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Company unable to accept payment in a usual way - cash
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Cancelled Direct debit
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Changed from monthly to annual
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Combine into one package
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Reduced payment
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Other
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Don't know
COM19_4 - Types of payment changes made to this communication service: Pay TV service: Refused
COM19_5 - Types of payment changes made to this communication service: OTT service: Used savings to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Used a credit card to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Took an agreed payment break/deferral
COM19_5 - Types of payment changes made to this communication service: OTT service: Used an overdraft to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Took out a loan/borrowed money to pay the bill
COM19_5 - Types of payment changes made to this communication service: OTT service: Entered into a repayment plan agreement
COM19_5 - Types of payment changes made to this communication service: OTT service: Company unable to accept payment in a usual way - cash
COM19_5 - Types of payment changes made to this communication service: OTT service: Cancelled Direct debit
COM19_5 - Types of payment changes made to this communication service: OTT service: Changed from monthly to annual
COM19_5 - Types of payment changes made to this communication service: OTT service: Combine into one package
COM19_5 - Types of payment changes made to this communication service: OTT service: Reduced payment
COM19_5 - Types of payment changes made to this communication service: OTT service: Other
COM19_5 - Types of payment changes made to this communication service: OTT service: Don't know
COM19_5 - Types of payment changes made to this communication service: OTT service: Refused
COM20 - To what extent, if at all, have the social distancing measures taken as a result of the coronavirus pandemic impacted your household's ability to afford
COM21 - In the last three months, have you or anyone in your household made any changes to/cancelled any media/communications services to make the service more
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Mobile phone service
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Fixed landline telephone (to make calls on)
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Fixed broadband
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: A TV service with additional channels you pay to receive
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Any on-demand and streaming TV and video services that you pay to receive
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Don't know
COM22 - Which of these services did you, or someone in your household, change in the last three months in order to make them more affordable?: Refused
COM23 - How confident or not are you that you and your household will be able to pay for your communication services without making any (further) changes in the
COM24 - Generally, how confident or not would you be contacting your media/communication service provider(s) for information or advice about how to manage payme
COM25 - Do you or anyone in your household have any conditions that impact or limit their use of communication services?
COM26 - What is your current total household income from all sources before tax, or any other deductions are made?
COM27 - Thinking of your total household monthly income and outgoings, at the moment how does your household financial situation compare with a
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Income Support
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Income-based Jobseeker's Allowance
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Pensions Credit (Guaranteed Credit)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Pensions Credit (no Guaranteed Credit)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Employment and Support Allowance (ESA)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Universal Credit (and household has other earnings)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Universal Credit (and household has no other earnings)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Personal Independence Payment (PIP)
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Carer's allowance
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Other
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: None of these
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Don't know
COM28 - Could you please tell us whether you or anyone in your household currently receives any of the following benefits?: Refused
COM29 - Which, if any, of the following do you personally EVER do online?: Banking/Paying Bills
COM29 - Which, if any, of the following do you personally EVER do online?: Using local council/Government sites
COM29 - Which, if any, of the following do you personally EVER do online?: Send/receive e-mails
COM29 - Which, if any, of the following do you personally EVER do online?: Communicating via instant messaging
COM29 - Which, if any, of the following do you personally EVER do online?: None of these
COM29 - Which, if any, of the following do you personally EVER do online?: Don't know
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Banking/Paying Bills
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Using local council/Government sites
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Send/receive e-mails
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Communicating via instant messaging
COM30 - And, which, if any, of these activities have you personally done online in the last week?: None of these
COM30 - And, which, if any, of these activities have you personally done online in the last week?: Don't know
NEWQ1_1 - You said that you recently had difficulty paying for your Mobile phone service - changes to minutes allowance.
NEWQ1_2 - You said that you recently had difficulty paying for your Mobile phone service - changes to data allowance.
NEWQ1_3 - You said that you recently had difficulty paying for your Mobile phone service.
NEWQ1_4 - You said that you recently had difficulty paying for your Fixed landline telephone.
NEWQ1_5 - You said that you recently had difficulty paying for your Fixed broadband.
NEWQ1_6 - You said that you recently had difficulty paying for your A TV service with additional channels you pay to receive.
NEWQ1_7 - You said that you recently had difficulty paying for your Any on-demand and streaming TV and video services that you pay to receive.
NEWQ2A_1 - You said that you recently had difficulty paying for your Mobile service.
NEWQ2A_2 - You said that you recently had difficulty paying for your Fixed Broadband service.
NEWQ2B_1 - You said that you recently changed the way you pay for your Mobile. For how many of the last few months has this been the case?
NEWQ2B_2 - You said that you recently changed the way you pay for your Fixed Broadband. For how many of the last few months has this been the case?
NEWQ3 - You said that you recently had difficulty paying for your landline or TV services. Which of the following most applies?
AFFORDABILITY IN LAST MONTH: CANCELLED A SERVICE
AFFORDABILITY IN LAST MONTH: MADE CHANGES TO A SERVICE
AFFORDABILITY IN LAST MONTH: REDUCED SPEND ELSEWHERE
AFFORDABILITY IN LAST MONTH: MISSED PAYMENT
AFFORDABILITY IN LAST MONTH: MADE CHANGES TO PAYMENT METHOD
AFFORDABILITY IN LAST MONTH: ANY AFFORDABILITY ISSUES IN PAST MONTH
AFFORDABILITY IN LAST MONTH: NO AFFORDABILITY ISSUES
AFFORDABILITY IN LAST MONTH: MULTIPLE AFFORDABILITY ISSUES
AFFORDABILITY IN LAST THREE MONTHS: AFFORDABILITY ISSUE IN LAST 3 MONTHS
AFFORDABILITY IN LAST THREE MONTHS: ANY AFFORDABILITY ISSUES IN LAST MONTH OR 3 MONTHS
AFFORDABILITY IN LAST THREE MONTHS: NO AFFORDABILITY ISSUES IN LAST 3 MONTHS
Affordability issues - Mobile: A - Any affordability issue with Mobile in the last month
Affordability issues - Mobile: B - Multiple affordability issues with Mobile in the last month
Affordability issues - Mobile: K - Cancelled or missed a payment for Mobile in the last month
Affordability issues - Mobile: L - Made changes to payment method or tariff with Mobile in the last month
Affordability issues - Mobile: U - Multiple affordability issues
Affordability issues - Mobile: Cancelled a service - Mobile phone
Affordability issues - Mobile: Made changes to make more affordable - Mobile phone - minutes
Affordability issues - Mobile: Made changes to make more affordable - Mobile phone - data
Affordability issues - Mobile: Missed a payment - Mobile phone
Affordability issues - Mobile: Made changes to a payment method - Mobile phone
Affordability issues - Landline: C - Any affordability issues with Landline in the last month
Affordability issues - Landline: D - Multiple affordability issues with Landline in the last month
Affordability issues - Landline: M - Cancelled or missed a payment for Landline in the last month
Affordability issues - Landline: N - Made changes to payment method or tariff with Landline in the last month
Affordability issues - Landline: U - Multiple affordability issues
Affordability issues - Landline: Cancelled a service - Fixed landline telephone
Affordability issues - Landline: Made changes to make more affordable - Fixed landline telephone
Affordability issues - Landline: Missed a payment - Fixed landline telephone
Affordability issues - Landline: Made changes to a payment method - Fixed landline telephone
Affordability issues - Fixed Broadband: E - Any affordability issues with fixed broadband in the last month
Affordability issues - Fixed Broadband: F - Multiple affordability issues with fixed broadband in the last month
Affordability issues - Fixed Broadband: O - Cancelled or missed a payment for Fixed Broadband in the last month
Affordability issues - Fixed Broadband: P - Made changes to payment method or tariff with Fixed Broadband in the last month
Affordability issues - Fixed Broadband: U - Multiple affordability issues
Affordability issues - Fixed Broadband: Cancelled a service - Fixed broadband
Affordability issues - Fixed Broadband: Made changes to make more affordable - Fixed broadband
Affordability issues - Fixed Broadband: Missed a payment - Fixed broadband
Affordability issues - Fixed Broadband: Made changes to a payment method - Fixed broadband
Affordability issues - Pay TV: G - Any affordability issues with Pay TV in the last month
Affordability issues - Pay TV: H - Multiple affordability issues with Pay TV in the last month
Affordability issues - Pay TV: Q - Cancelled or missed a payment for Pay TV in the last month
Affordability issues - Pay TV: R - Made changes to payment method or tariff with Pay TV in the last month
Affordability issues - Pay TV: U - Multiple affordability issues
Affordability issues - Pay TV: Cancelled a service - Pay TV
Affordability issues - Pay TV: Made changes to make more affordable - Pay TV
Affordability issues - Pay TV: Missed a payment - Pay TV
Affordability issues - Pay TV: Made changes to a payment method - Pay TV
Affordability issues - On Demand: I - Any affordability issues with On demand services in the last month
Affordability issues - On Demand: J - Multiple affordability issues with On demand services in the last month
Affordability issues - On Demand: S - Cancelled or missed a payment for On Demand services in the last month
Affordability issues - On Demand: T - Made changes to payment method or tariff with On Demand services in the last month
Affordability issues - On Demand: U - Multiple affordability issues
Affordability issues - On Demand: Cancelled a service - On-demand
Affordability issues - On Demand: Made changes to make more affordable - On-demand
Affordability issues - On Demand: Missed a payment - On-demand
Affordability issues - On Demand: Made changes to a payment method - On-demand
Affordability issues - Any: A - Any affordability issue with Mobile in the last month
Affordability issues - Any: B - Multiple affordability issues with Mobile in the last month
Affordability issues - Any: C - Any affordability issues with Landline in the last month
Affordability issues - Any: D - Multiple affordability issues with Landline in the last month
Affordability issues - Any: E - Any affordability issues with fixed broadband in the last month
Affordability issues - Any: F - Multiple affordability issues with fixed broadband in the last month
Affordability issues - Any: G - Any affordability issues with Pay TV in the last month
Affordability issues - Any: H - Multiple affordability issues with Pay TV in the last month
Affordability issues - Any: I - Any affordability issues with On demand services in the last month
Affordability issues - Any: J - Multiple affordability issues with On demand services in the last month
Affordability issues - Any: K - Cancelled or missed a payment for Mobile in the last month
Affordability issues - Any: L - Made changes to payment method or tariff with Mobile in the last month
Affordability issues - Any: M - Cancelled or missed a payment for Landline in the last month
Affordability issues - Any: N - Made changes to payment method or tariff with Landline in the last month
Affordability issues - Any: O - Cancelled or missed a payment for Fixed Broadband in the last month
Affordability issues - Any: P - Made changes to payment method or tariff with Fixed Broadband in the last month
Affordability issues - Any: Q - Cancelled or missed a payment for Pay TV in the last month
Affordability issues - Any: R - Made changes to payment method or tariff with Pay TV in the last month
Affordability issues - Any: S - Cancelled or missed a payment for On Demand services in the last month
Affordability issues - Any: T - Made changes to payment method or tariff with On Demand services in the last month
Affordability issues - Any: U - Multiple affordability issues
GENDER: MALE
GENDER: FEMALE
AGE: 18-24
AGE: 25-34
AGE: 35-44
AGE: 45-54
AGE: 55-64
AGE: 65-74
AGE: 75+
SOCIO-ECONOMIC GROUP: A
SOCIO-ECONOMIC GROUP: B
SOCIO-ECONOMIC GROUP: C1
SOCIO-ECONOMIC GROUP: C2
SOCIO-ECONOMIC GROUP: D
SOCIO-ECONOMIC GROUP: E
REGION: EAST MIDLANDS
REGION: EASTERN
REGION: LONDON
REGION: NORTH EAST
REGION: NORTH WEST
REGION: SOUTH EAST
REGION: SOUTH WEST
REGION: WEST MIDLANDS
REGION: YORKS AND HUMBR
REGION: ENGLAND [NET]
REGION: SCOTLAND
REGION: WALES
REGION: NORTHERN IRELAND
CHILDREN IN HOUSEHOLD: YES
CHILDREN IN HOUSEHOLD: NO
WORK STATUS: FULL-TIME
WORK STATUS: PART-TIME
WORK STATUS: SELF EMPLOYED
WORK STATUS: NOT WORKING, NOT LOOKING FOR WORK
WORK STATUS: NOT WORKING, LOOKING FOR WORK
WORK STATUS: ANY WORKING
WORK STATUS: ANY NOT WORKING
ADULTS IN HOUSEHOLD: 1
ADULTS IN HOUSEHOLD: 2
ADULTS IN HOUSEHOLD: 3+
NUMBER IN HOUSEHOLD: 1
NUMBER IN HOUSEHOLD: 2
NUMBER IN HOUSEHOLD: 3
NUMBER IN HOUSEHOLD: 4+
DECISION-MAKERS: SOLE DM
DECISION-MAKERS: JOINT DM
DECISION-MAKERS: SOLE OR JOINT DM
DECISION-MAKERS: NOT DM
SERVICES/DEVICES: LANDLINE (CALLS)
SERVICES/DEVICES: LANDLINE (LINE RENTAL)
SERVICES/DEVICES: MOBILE
SERVICES/DEVICES: TV SERVICE
SERVICES/DEVICES: OD TV
SERVICES/DEVICES: FIXED BB
SERVICES/DEVICES: MOBILE BB
MOBILE INTERNET ONLY HOUSEHOLD: YES
MOBILE INTERNET ONLY HOUSEHOLD: NO
BUNDLES: LANDLINE + FIXED BB
BUNDLES: LANDLINE + PAY TV
BUNDLES: FIXED BB + PAY TV
BUNDLES: LANDLINE + FIXED BB + PAY TV
BUNDLES: DUAL PLAY
BUNDLES: TRIPLE PLAY
FINANCIAL VULNERABILITY: MOST FINANCIALLY VULNERABLE
FINANCIAL VULNERABILITY: POTENTIALLY FINANCIALLY VULNERABLE
FINANCIAL VULNERABILITY: LEAST FINANCIALLY VULNERABLE
PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MAJOR POSITIVE IMPACT
PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MINOR POSITIVE IMPACT
PERCEIVED IMPACT OF COVID ON AFFORDABILITY: NO IMPACT
PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MINOR NEGATIVE IMPACT
PERCEIVED IMPACT OF COVID ON AFFORDABILITY: MAJOR NEGATIVE IMPACT
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: CONFIDENT
CONFIDENCE PAYING FOR COMMS IN NEXT THREE MONTHS: NOT CONFIDENT
CONFIDENCE CONTACTING CP: CONFIDENT
CONFIDENCE CONTACTING CP: NOT CONFIDENT
LIMITATIONS: VULNERABILITY
LIMITATIONS: NO VULNERABILITY
INCOME: UP TO £10,399 PER YEAR
INCOME: £10,400 TO £15,599 PER YEAR
INCOME: £15,600 TO £25,999 PER YEAR
INCOME: £26,000 TO £36,399 PER YEAR
INCOME: £36,400 TO £51,999 PER YEAR
INCOME: £52,000 AND ABOVE PER YEAR
CHANGES TO HH FINANCIAL SITUATION: IMPROVED
CHANGES TO HH FINANCIAL SITUATION: STAYED THE SAME
CHANGES TO HH FINANCIAL SITUATION: WORSENED
BENEFITS: RECEIVES AT LEAST ONE FORM OF BENEFIT
BENEFITS: NONE
SOCIAL GRADE: AB
SOCIAL GRADE: C1
SOCIAL GRADE: C2
SOCIAL GRADE: DE
FILTER1: DM OR OWN MOBILE
PAYMENT CHANGE: USED SAVINGS
PAYMENT CHANGE: USED CREDIT CARD
PAYMENT CHANGE: USED PAY BREAK
PAYMENT CHANGE: USED OVER DRAFT
PAYMENT CHANGE: USED LOAN
PAYMENT CHANGE: USED REPAY
PAYMENT CHANGE: USED COMPANY CHANGED
PAYMENT CHANGE: USED CANCELLED DD
PAYMENT CHANGE: USED MONTHLY TO ANNUAL
PAYMENT CHANGE: USED OTHER
PAYMENT CHANGE: USED DK
PAYMENT CHANGE: USED REFUSED
MEANS TESTED BENEFIT RECEIPT: UC WITHOUT ADDITIONAL EARNINGS
MEANS TESTED BENEFIT RECEIPT: UC WITH/WITHOUT ADDITIONAL EARNINGS
DM ETHNICITY: WHITE
DM ETHNICITY: MIXED
DM ETHNICITY: ASIAN
DM ETHNICITY: BLACK
DM ETHNICITY: OTHER
SMARTPHONE OWNERSHIP: OWN A SMARTPHONE
MOBILE INTERNET ONLY: MOBILE INTERNET ONLY
GENDER
AGE
GOVERNMENT OFFICE REGION
SOCIAL GRADE
WORKING STATUS
NUMBER OF CHILDREN IN HOUSEHOLD
CHILD/CHILDREN IN HOUSEHOLD
NUMBER IN HOUSEHOLD
AREA
ETHNIC ORIGIN
MOSAIC M6 GROUP
MOSAIC M6 TYPE
MOSAIC M7 GROUP
MOSAIC M7 TYPE
MOBLAND - Whether interviewing on a mobile or not
serial
week
weights
NUMERIC AGE
FILTER: DECISION MAKER/NON-DECISION MAKER WHO PERSONALLY OWNS A MOBILE PHONE
OWN A SMARTPHONE
MOBILE INTERNET ONLY
OWN/RECENTLY OWNED LANDLINE
OWN/RECENTLY OWNED MOBILE
OWN/RECENTLY OWNED FIXED BROADBAND
OWN/RECENTLY OWNED PAY TV
OWN/RECENTLY OWNED ON DEMAND
MOBILE AFFORDABILITY ISSUE
LANDLINE AFFORDABILITY ISSUE
FIXED BROADBAND AFFORDABILITY ISSUE
PAY TV AFFORDABILITY ISSUE