$FL2@(#) IBM SPSS STATISTICS 64-bit MS Windows 22.0.0.0 Y@05 May 2015:25:57 SERIAL
Serial number QA1_T_01 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk QA1_T_02 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or
AutoSergei QA1_T_03 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Bank account aggregating websites or apps such as Yolt or Money Dashboard QA1_T_04 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Mobile only banking apps such as Monzo or Starling QA1_T_05 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Online banking (either on your bank's website or app), for any bank which also has a physical
presence, including First Direct QA1_T_06 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,
etc) QA1_T_07 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Bill-splitting services such as Splitwise or Settle Up QA1_T_08 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse) QA1_T_09 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - None of these QA1_T_10 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Not applicable QA1_T_11 A.1 In the past 12 months have you used any of the following for these types of services? Any listed category (Net) - Don't know QA1_C_01 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk QA1_C_02 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or
AutoSergei QA1_C_03 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Bank account aggregating websites or apps such as Yolt or Money Dashboard QA1_C_04 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Mobile only banking apps such as Monzo or Starling QA1_C_05 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Online banking (either on your bank's website or app), for any bank which also has a physical
presence, including First Direct QA1_C_06 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,
etc) QA1_C_07 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Bill-splitting services such as Splitwise or Settle Up QA1_C_08 A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse) QA1_C_09y A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - None of these QA1_C_10z A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Not applicable QA1_C_11v A.1 In the past 12 months have you used any of the following for these types of services? Any Comms (Net) - Don't know QA1_1_01 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk QA1_1_02 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or
AutoSergei QA1_1_03 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Bank account aggregating websites or apps such as Yolt or Money Dashboard QA1_1_04 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Mobile only banking apps such as Monzo or Starling QA1_1_05 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Online banking (either on your bank's website or app), for any bank which also has a physical
presence, including QA1_1_06 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,
etc) QA1_1_07 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Bill-splitting services such as Splitwise or Settle Up QA1_1_08 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse) QA1_1_09 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - None of these QA1_1_10 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Not applicable QA1_1_11 A.1 In the past 12 months have you used any of the following for these types of services? Broadband or landline (with or without Pay TV) - Don't know QA1_2_01 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk QA1_2_02 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or
AutoSergei QA1_2_03 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Bank account aggregating websites or apps such as Yolt or Money Dashboard QA1_2_04 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Mobile only banking apps such as Monzo or Starling QA1_2_05 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Online banking (either on your bank's website or app), for any bank which also has a physical
presence, including First Direct QA1_2_06 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,
etc) QA1_2_07 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Bill-splitting services such as Splitwise or Settle Up QA1_2_08 A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse) QA1_2_09v A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - None of these QA1_2_10w A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Not applicable QA1_2_11s A.1 In the past 12 months have you used any of the following for these types of services? Mobile phone - Don't know QA1_3_01 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk QA1_3_02 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or
AutoSergei QA1_3_03 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Bank account aggregating websites or apps such as Yolt or Money Dashboard QA1_3_04 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Mobile only banking apps such as Monzo or Starling QA1_3_05 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Online banking (either on your bank's website or app), for any bank which also has a physical
presence, including First Direct QA1_3_06 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,
etc) QA1_3_07 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Bill-splitting services such as Splitwise or Settle Up QA1_3_08 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse) QA1_3_09 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - None of these QA1_3_10 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Not applicable QA1_3_11 A.1 In the past 12 months have you used any of the following for these types of services? Energy (e.g. gas or electricity) - Don't know QA1_4_01 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband.co.uk QA1_4_02 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or
AutoS QA1_4_03 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Bank account aggregating websites or apps such as Yolt or Money Dashboard QA1_4_04 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Mobile only banking apps such as Monzo or Starling QA1_4_05 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Online banking (either on your bank's website or app), for any bank which also has a physical
prese QA1_4_06 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British Gas,
QA1_4_07 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Bill-splitting services such as Splitwise or Settle Up QA1_4_08 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse) QA1_4_09 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - None of these QA1_4_10 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Not applicable QA1_4_11 A.1 In the past 12 months have you used any of the following for these types of services? Insurance (e.g. home, car, life, health or travel insurance) - Don't know QA1_5_01 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Price comparison websites or apps such as uSwitch, Compare the Market, Go Compare or Broadband QA1_5_02 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Apps or websites that switch services on your behalf, such as Flipper, Look After My Bills or< QA1_5_03 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Bank account aggregating websites or apps such as Yolt or Money Dashboard QA1_5_04 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Mobile only banking apps such as Monzo or Starling QA1_5_05 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Online banking (either on your bank's website or app), for any bank which also has a physical< QA1_5_06 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Your online account, either through your provider's website or app (e.g. BT, Sky, EE, British QA1_5_07 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Bill-splitting services such as Splitwise or Settle Up QA1_5_08 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - High street retailers that offer deals across multiple providers (e.g. Carphone Warehouse) QA1_5_09 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - None of these QA1_5_10 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Not applicable QA1_5_11 A.1 In the past 12 months have you used any of the following for these types of services? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Don't know QA2_C_01b A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Affordable Mobiles QA2_C_02[ A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Billmonitor QA2_C_03_ A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Broadband.co.uk QA2_C_04a A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Broadband Choices QA2_C_05b A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Broadband Compared QA2_C_06b A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Carphone Warehouse QA2_C_07b A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Compare the Market QA2_C_08\ A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Confused.com QA2_C_09Z A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Go Compare QA2_C_10^ A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Handset Expert QA2_C_11U A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Hoppy QA2_C_12d A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Mobile Phones Direct QA2_C_13\ A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Money Expert QA2_C_14a A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Money Supermarket QA2_C_15] A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Simply Switch QA2_C_16W A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - uSwitch QA2_C_17a A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Other site or app QA2_C_18a A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Other site or app QA2_C_19Z A.2 Price comparison websites or apps used in past 12 months: Any Comms (Net) - Don't know QA2_1_01 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Affordable Mobiles QA2_1_02z A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Billmonitor QA2_1_03~ A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Broadband.co.uk QA2_1_04 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Broadband Choices QA2_1_05 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Broadband Compared QA2_1_06 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Carphone Warehouse QA2_1_07 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Compare the Market QA2_1_08{ A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Confused.com QA2_1_09y A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Go Compare QA2_1_10} A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Handset Expert QA2_1_11t A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Hoppy QA2_1_12 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Mobile Phones Direct QA2_1_13{ A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Money Expert QA2_1_14 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Money Supermarket QA2_1_15| A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Simply Switch QA2_1_16v A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - uSwitch QA2_1_17 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Other site or app QA2_1_18 A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Other site or app QA2_1_19y A.2 Price comparison websites or apps used in past 12 months: Broadband or landline (with or without Pay TV) - Don't know QA2_2_01_ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Affordable Mobiles QA2_2_02X A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Billmonitor QA2_2_03\ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Broadband.co.uk QA2_2_04^ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Broadband Choices QA2_2_05_ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Broadband Compared QA2_2_06_ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Carphone Warehouse QA2_2_07_ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Compare the Market QA2_2_08Y A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Confused.com QA2_2_09W A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Go Compare QA2_2_10[ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Handset Expert QA2_2_11R A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Hoppy QA2_2_12a A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Mobile Phones Direct QA2_2_13Y A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Money Expert QA2_2_14^ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Money Supermarket QA2_2_15Z A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Simply Switch QA2_2_16T A.2 Price comparison websites or apps used in past 12 months: Mobile phone - uSwitch QA2_2_17^ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Other site or app QA2_2_18^ A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Other site or app QA2_2_19W A.2 Price comparison websites or apps used in past 12 months: Mobile phone - Don't know QA3_BB_1 A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all
the details asked for QA3_BB_2 A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Used the recommendations/information given but then went directly to a new provider to access the
deal / make the purchase QA3_BB_3 A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Used the recommendations/information given but then went directly to your current provider to
negotiate / take out a new deal QA3_BB_4 A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Have not done anything yet, but intend to use the information provided QA3_BB_5o A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - None of these QA3_BB_6{ A.3 Please indicate if you did any of the following for each service. Any Broadband or landline - Don't know/Can't remember QA3_MOB A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all
the details asked for V143_A A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Used the recommendations/information given but then went directly to a new provider to access the
deal / make the purchase V144_A A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Used the recommendations/information given but then went directly to your current provider to
negotiate / take out a new deal V145_A A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Have not done anything yet, but intend to use the information provided V146_A f A.3 Please indicate if you did any of the following for each service. Any Mobile phone - None of these V147_A r A.3 Please indicate if you did any of the following for each service. Any Mobile phone - Don't know/Can't remember QA3_C_1 A.3 Please indicate if you did any of the following for each service. Any Comms - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all
the details asked for QA3_C_2 A.3 Please indicate if you did any of the following for each service. Any Comms - Used the recommendations/information given but then went directly to a new provider to access the
deal / make the purchase QA3_C_3 A.3 Please indicate if you did any of the following for each service. Any Comms - Used the recommendations/information given but then went directly to your current provider to
negotiate / take out a new deal QA3_C_4 A.3 Please indicate if you did any of the following for each service. Any Comms - Have not done anything yet, but intend to use the information provided QA3_C_5 _ A.3 Please indicate if you did any of the following for each service. Any Comms - None of these QA3_C_6 k A.3 Please indicate if you did any of the following for each service. Any Comms - Don't know/Can't remember QA3_EN_1 A.3 Please indicate if you did any of the following for each service. Any Energy - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all
the details asked for QA3_EN_2 A.3 Please indicate if you did any of the following for each service. Any Energy - Used the recommendations/information given but then went directly to a new provider to access the
deal / make the purchase QA3_EN_3 A.3 Please indicate if you did any of the following for each service. Any Energy - Used the recommendations/information given but then went directly to your current provider to
negotiate / take out a new deal QA3_EN_4 A.3 Please indicate if you did any of the following for each service. Any Energy - Have not done anything yet, but intend to use the information provided QA3_EN_5` A.3 Please indicate if you did any of the following for each service. Any Energy - None of these QA3_EN_6l A.3 Please indicate if you did any of the following for each service. Any Energy - Don't know/Can't remember QA3_IN_1 A.3 Please indicate if you did any of the following for each service. Any Insurance - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all
the details asked for QA3_IN_2 A.3 Please indicate if you did any of the following for each service. Any Insurance - Used the recommendations/information given but then went directly to a new provider to access the
deal / make the purchase QA3_IN_3 A.3 Please indicate if you did any of the following for each service. Any Insurance - Used the recommendations/information given but then went directly to your current provider to
negotiate / take out a new deal QA3_IN_4 A.3 Please indicate if you did any of the following for each service. Any Insurance - Have not done anything yet, but intend to use the information provided QA3_IN_5c A.3 Please indicate if you did any of the following for each service. Any Insurance - None of these QA3_IN_6o A.3 Please indicate if you did any of the following for each service. Any Insurance - Don't know/Can't remember QA3_PF_1 A.3 Please indicate if you did any of the following for each service. Any Personal finance - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all
the details asked for QA3_PF_2 A.3 Please indicate if you did any of the following for each service. Any Personal finance - Used the recommendations/information given but then went directly to a new provider to access the
deal / make the purchase QA3_PF_3 A.3 Please indicate if you did any of the following for each service. Any Personal finance - Used the recommendations/information given but then went directly to your current provider to
negotiate / take out a new deal QA3_PF_4 A.3 Please indicate if you did any of the following for each service. Any Personal finance - Have not done anything yet, but intend to use the information provided QA3_PF_5j A.3 Please indicate if you did any of the following for each service. Any Personal finance - None of these QA3_PF_6v A.3 Please indicate if you did any of the following for each service. Any Personal finance - Don't know/Can't remember QA3_T_1 A.3 Please indicate if you did any of the following for each service. Any service - Purchased a service/switched your provider. i.e. by clicking the relevant links and filling in all
the details asked for QA3_T_2 A.3 Please indicate if you did any of the following for each service. Any service - Used the recommendations/information given but then went directly to a new provider to access the
deal / make the purchase QA3_T_3 A.3 Please indicate if you did any of the following for each service. Any service - Used the recommendations/information given but then went directly to your current provider to
negotiate / take out a new deal QA3_T_4 A.3 Please indicate if you did any of the following for each service. Any service - Have not done anything yet, but intend to use the information provided QA3_T_5 a A.3 Please indicate if you did any of the following for each service. Any service - None of these QA3_T_6 m A.3 Please indicate if you did any of the following for each service. Any service - Don't know/Can't remember QA4_C s A.4 Which of the following statements best describes your use of price comparison websites or apps? Any Comms (Net) QA4_1 A.4 Which of the following statements best describes your use of price comparison websites or apps? Broadband or landline (with or without Pay TV) QA4_2 p A.4 Which of the following statements best describes your use of price comparison websites or apps? Mobile phone QA4_3 A.4 Which of the following statements best describes your use of price comparison websites or apps? Energy (e.g. gas or electricity) QA4_4 A.4 Which of the following statements best describes your use of price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) QA4_5 A.4 Which of the following statements best describes your use of price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) QA5_1_01 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I wasn't aware that they existed for these types of services QA5_1_02 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I haven't needed to compare deals for this type of service QA5_1_03 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I prefer to do the research myself and go directly to the providers QA5_1_04 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't think that they will find the best deal for me QA5_1_05 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I find them complicated to use QA5_1_06 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't always have the information that they request to complete the search QA5_1_07 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Because they are paid by providers/suppliers to show certain results QA5_1_08 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't want to give them my personal details QA5_1_09 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I don't want to receive marketing QA5_1_10 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - They don't provide information tailored to my specific needs (e.g. on availability at my address,
reliability) QA5_1_11 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - They don't enable you to switch easily to a new provider QA5_1_12 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - I have had a bad experience with them in the past QA5_1_13 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - It takes too long to use them / it's a hassle to use them QA5_1_14 A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Someone else in my household makes the decisions on these types of services QA5_1_15~ A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Other reason QA5_1_16| A.5 Why have you not used any price comparison websites or apps? Broadband or landline (with or without Pay TV) - Don't know QA5_2_01 A.5 Why have you not used any price comparison websites or apps? Mobile phone - I wasn't aware that they existed for these types of services QA5_2_02 A.5 Why have you not used any price comparison websites or apps? Mobile phone - I haven't needed to compare deals for this type of service QA5_2_03 A.5 Why have you not used any price comparison websites or apps? Mobile phone - I prefer to do the research myself and go directly to the providers QA5_2_04 A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't think that they will find the best deal for me QA5_2_05n A.5 Why have you not used any price comparison websites or apps? Mobile phone - I find them complicated to use QA5_2_06 A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't always have the information that they request to complete the search QA5_2_07 A.5 Why have you not used any price comparison websites or apps? Mobile phone - Because they are paid by providers/suppliers to show certain results QA5_2_08} A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't want to give them my personal details QA5_2_09q A.5 Why have you not used any price comparison websites or apps? Mobile phone - I don't want to receive marketing QA5_2_10 A.5 Why have you not used any price comparison websites or apps? Mobile phone - They don't provide information tailored to my specific needs (e.g. on availability at my address,
reliability) QA5_2_11 A.5 Why have you not used any price comparison websites or apps? Mobile phone - They don't enable you to switch easily to a new provider QA5_2_12 A.5 Why have you not used any price comparison websites or apps? Mobile phone - I have had a bad experience with them in the past QA5_2_13 A.5 Why have you not used any price comparison websites or apps? Mobile phone - It takes too long to use them / it's a hassle to use them QA5_2_14 A.5 Why have you not used any price comparison websites or apps? Mobile phone - Someone else in my household makes the decisions on these types of services QA5_2_15\ A.5 Why have you not used any price comparison websites or apps? Mobile phone - Other reason QA5_2_16Z A.5 Why have you not used any price comparison websites or apps? Mobile phone - Don't know QA5_3_01 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I wasn't aware that they existed for these types of services QA5_3_02 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I haven't needed to compare deals for this type of service QA5_3_03 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I prefer to do the research myself and go directly to the providers QA5_3_04 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't think that they will find the best deal for me QA5_3_05 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I find them complicated to use QA5_3_06 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't always have the information that they request to complete the search QA5_3_07 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Because they are paid by providers/suppliers to show certain results QA5_3_08 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't want to give them my personal details QA5_3_09 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I don't want to receive marketing QA5_3_10 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - They don't provide information tailored to my specific needs (e.g. on availability at my address,
reliability) QA5_3_11 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - They don't enable you to switch easily to a new provider QA5_3_12 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - I have had a bad experience with them in the past QA5_3_13 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - It takes too long to use them / it's a hassle to use them QA5_3_14 A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Someone else in my household makes the decisions on these types of services QA5_3_15p A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Other reason QA5_3_16n A.5 Why have you not used any price comparison websites or apps? Energy (e.g. gas or electricity) - Don't know QA5_4_01 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I wasn't aware that they existed for these types of services QA5_4_02 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I haven't needed to compare deals for this type of service QA5_4_03 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I prefer to do the research myself and go directly to the providers QA5_4_04 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't think that they will find the best deal for me QA5_4_05 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I find them complicated to use QA5_4_06 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't always have the information that they request to complete the search QA5_4_07 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Because they are paid by providers/suppliers to show certain results QA5_4_08 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't want to give them my personal details QA5_4_09 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I don't want to receive marketing QA5_4_10 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - They don't provide information tailored to my specific needs (e.g. on availability at my address,
reliability) QA5_4_11 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - They don't enable you to switch easily to a new provider QA5_4_12 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - I have had a bad experience with them in the past QA5_4_13 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - It takes too long to use them / it's a hassle to use them QA5_4_14 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Someone else in my household makes the decisions on these types of services QA5_4_15 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Other reason QA5_4_16 A.5 Why have you not used any price comparison websites or apps? Insurance (e.g. home, car, life, health or travel insurance) - Don't know QA5_5_01 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I wasn't aware that they existed for these types of services QA5_5_02 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I haven't needed to compare deals for this type of service QA5_5_03 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I prefer to do the research myself and go directly to the providers QA5_5_04 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't think that they will find the best deal for me QA5_5_05 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I find them complicated to use QA5_5_06 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't always have the information that they request to complete the search QA5_5_07 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Because they are paid by providers/suppliers to show certain results QA5_5_08 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't want to give them my personal details QA5_5_09 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I don't want to receive marketing QA5_5_10 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - They don't provide information tailored to my specific needs (e.g. on availability at my address,
reliability) QA5_5_11 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - They don't enable you to switch easily to a new provider QA5_5_12 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - I have had a bad experience with them in the past QA5_5_13 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - It takes too long to use them / it's a hassle to use them QA5_5_14 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Someone else in my household makes the decisions on these types of services QA5_5_15 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Other reason QA5_5_16 A.5 Why have you not used any price comparison websites or apps? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) - Don't know QA6_1 t A.6 How important is it that...? They save you time by comparing available deals and showing the best deal/s for you QA6_2 d A.6 How important is it that...? They offer you tailored deals based on your particular requirements QA6_3 A.6 How important is it that...? They are able to offer a better deal than you could get by contacting suppliers/providers directly QA6_4 A.6 How important is it that...? All of the information you need in order to make a decision is provided before purchasing a service/product QA6_5 c A.6 How important is it that...? They are easy to use and navigate, and present information clearly QA6_6 Q A.6 How important is it that...? They will protect your personal information/data QA6_7 c A.6 How important is it that...? Your personal data will only be used for the purposes you agree to QA6_8 z A.6 How important is it that...? That they have a stamp of approval from a reputable organisation (e.g. Ofcom, Ofgem, etc) QA7_C1 g A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Very easy QA7_C2 i A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Fairly easy QA7_C3 n A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Fairly difficult QA7_C4 l A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Very difficult QA7_C5 h A.7 How easy or difficult was it to find the right product/service for you? Any Comms (Net) - Don't know QA7_1 z A.7 How easy or difficult was it to find the right product/service for you? Broadband or landline (with or without Pay TV) QA7_2 X A.7 How easy or difficult was it to find the right product/service for you? Mobile phone QA7_3 l A.7 How easy or difficult was it to find the right product/service for you? Energy (e.g. gas or electricity) QA7_4 A.7 How easy or difficult was it to find the right product/service for you? Insurance (e.g. home, car, life, health or travel insurance) QA7_5 A.7 How easy or difficult was it to find the right product/service for you? Personal finance (e.g. bank accounts, credit cards, mortgages, loans) QA8_1 m A.8 To what extent do you think that price comparison websites or apps...? Save you time when comparing deals QA8_2 l A.8 To what extent do you think that price comparison websites or apps...? Show you the best deals available QA8_3 A.8 To what extent do you think that price comparison websites or apps...? Offer you tailored deals based on your particular requirements QA8_4 A.8 To what extent do you think that price comparison websites or apps...? Offer you a better deal than you could get by contacting suppliers directly QA8_5 A.8 To what extent do you think that price comparison websites or apps...? Provide all of the information you would find useful in order to make a decision before purchasing a service/product QA8_6 A.8 To what extent do you think that price comparison websites or apps...? Are easy to use and navigate, and present information clearly QA8_7 q A.8 To what extent do you think that price comparison websites or apps...? Protect your personal information/data QA8_8 A.8 To what extent do you think that price comparison websites or apps...? Only use your personal data for the purposes you agree to QB1_1 <