Consultation: Trialling consumer remedies
- Start: 25 September 2019
- Status: Closed
- End: 20 November 2019
Helping customers to get a fair deal for their communications services is a priority for Ofcom, and we have an ongoing programme dedicated to achieving this. Our work involves a range of regulatory measures and interventions. To help us assess the likely effectiveness of potential new measures, we are proposing a new rule which would enable us to require providers to participate in trials of customer engagement remedies. This rule, alongside our research and other evidence-gathering work, would be an additional tool to help customers get the best deals.
Responding to this consultation
Please submit responses using the consultation responses form (RTF, 1.4 MB).
Main documents
Responses
Responder name | Type |
---|---|
BT Group (PDF File, 532.3 KB) | Organisation |
Citizens Advice (PDF File, 181.6 KB) | Organisation |
Communications Consumer Panel and ACOD (PDF File, 81.9 KB) | Organisation |
Exonia Consulting (PDF File, 1.2 MB) | Organisation |
Fair Telecoms Campaign (PDF File, 1.2 MB) | Organisation |