Accessibility of

Published: 19 April 2021
Last updated: 16 March 2023

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This accessibility statement applies to

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours and contrast levels
  • zoom in up to 200% without the text spilling off the screen
  • navigate some of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Make a reasonable request for alternative formats, which Ofcom will consider

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • mapping solutions are not accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the webteam.

We will consider your request and get back to you in 21 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the webteam.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

You can contact us in English or Welsh via phone, post or make a complaint via our hub.

Details of this and how to contact us via BSL, welsh or via textphone is available on our contact us page.

Whilst in lockdown we unable to take text relay calls.

Technical information about this website’s accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • We use maps to visualise data. Although maps aren’t accessible, we do describe mobile or broadband availability in the results table.

Preparation of this accessibility statement

This statement was initially prepared on 3rd March 2021 by Digital Accessibility Centre.

All pages and their parts were tested against WCAG 2.1 on all levels.

We tested

Access technologies used:

  • JAWS 18 and 19
  • NVDA
  • VoiceOver
  • Dragon Voice Activation V15
  • Talkback/voice Assistant

Browsers checked:

  • Chrome
  • FireFox
  • IE11
  • Safari

This statement was published on 6th April 2021.

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