Ofcom's Annual Report and Accounts 2019/20

Ofcom's Annual Report and Accounts 2019/20

Making communications work for everyone

Ofcom is the UK regulator for the communications services that we use and rely on each day. Our mission is to make communications work for everyone.

UK consumers and businesses depend upon using communications services each and every day. Having reliable and robust communications across the UK has never been more important and is playing a vital role in the UK’s response to the coronavirus.

The work we do benefits consumers and UK businesses to get the best from communications services and ensures that people are able to access services wherever they are in the UK. We ensure consumer fairness and protection from sharp practices and we actively support competition where appropriate to deliver good outcomes.

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Ofcom's Annual Report and Accounts 2019/20 (PDF, 5.5 MB)

Adroddiad Blynyddol a Chyfrifon Ofcom 2019/20 (PDF, 7.7 MB)

Lord Burns

A message from our Chair...

Lord Burns

As society comes to terms with the impact of Covid-19, the nationwide lockdown and social distancing have emphasised the essential role of broadband and mobile networks in supporting our economy and keeping people connected, no matter how far apart.

Faced with these challenges, those networks have performed well – partly reflecting the steps that Ofcom, Government and industry took over the past year in getting better broadband and mobile connections to people around the UK.

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Melanie Dawes

...and our Chief Executive

Dame Melanie Dawes

I was honoured to become Ofcom Chief Executive in March. Only a fortnight after taking up my role, Ofcom found itself – like so many organisations – switching overnight to home-working and rethinking our role as the country managed the Covid-19 crisis.

During this time, keeping communication going across the UK has never been more important. The sectors Ofcom regulates have been vital in supporting families, businesses and individuals during the pandemic.

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Highlights for 2019/20

Click or tap to read more about our work this past year:

An Ofcom employee at work. She is sitting at a desk, typing on a computer keyboard.

Financial review

We are committed to being a cost-conscious, value for money organisation in discharging our duties. Over the past 15 years, we have continued to deliver year on year, like-for-like real-terms budget reductions.

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Performance report

This section sets out how we are set up to deliver our duties and how we have performed against our strategic objectives set out in our Annual Plan of Work, the consumer impact and the outcomes and next steps we are taking.

(PDF, 2.9 MB)

Accountability report

This section sets out governance arrangements and the lines of accountability to ensure delivery of our objectives and duties.

(PDF, 1.3 MB)

Financial statements

This section contains the financial statements, including notes to the accounts, for the year ended 31 March 2020.

(PDF, 659.9 KB)


Including Section 400; regulatory statements; programmes for investigations, broadcasting complaints, spectrum licensing and enforcement; sustainability data, and; our 700MHz clearance programme.

(PDF, 743.1 KB)

Section 400 Licence Fees and Penalties Accounts

Details of the fees and payments Ofcom is required to collect under Section 400 of the Communications Act 2003.

(PDF, 786.4 KB)