Ofcom's Annual Report and Accounts 2020/21
Making communications work for everyone
Ofcom is the UK regulator for the communications services that we use and rely on each day. Our mission is to make communications work for everyone.
This has been an exceptional year, and keeping communications going across the UK has never been more important. There was significant focus from Ofcom, and the organisations we work with, on responding to the impact of the pandemic.
Read the full report
Our year in numbers
We received a record
broadcasting complaints in 2020/21
UK households use
more broadband data each year
was raised by this year's spectrum auction
An online shopping boom has seen parcel volumes rise by
each year, since 2015
of senior television roles are held by women
UK adults spend an average of
hours a week online
A message from our Chair...
Ofcom's job is more important than ever: adapting to change so that our rules continue to protect communications users from harm, support the content they value and enable the services they need.
...and our Chief Executive
Over the past twelve months, we have learned that being connected is everything. In my first twelve months as Chief Executive, I felt that personally.
More to explore
Broadcast standards during the coronavirus pandemic
How Ofcom has enforced broadcast standards in the content of TV and radio programmes during the coronavirus pandemic.
Ramping up the rollout of full-fibre broadband
Millions of homes across the UK are set to be upgraded to faster, more reliable broadband, under new regulations we announced in March that will help shape the UK’s full-fibre future.
New tech hub in Manchester ahead of our online safety role
We announced plans to open a major new digital and technology hub in Manchester, with the creation of up to 150 new jobs by 2025.
A guide to how we will regulate video-sharing platforms
We have published a guide to the new regulations for video-sharing platforms (VSPs) that are established in the UK.