Ofcom's Annual Report and Accounts 2020/21

Making communications work for everyone

Ofcom is the UK regulator for the communications services that we use and rely on each day. Our mission is to make communications work for everyone.

This has been an exceptional year, and keeping communications going across the UK has never been more important. There was significant focus from Ofcom, and the organisations we work with, on responding to the impact of the pandemic.

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Our year in numbers

We received a record


broadcasting complaints in 2020/21

UK households use


more broadband data each year


was raised by this year's spectrum auction

An online shopping boom has seen parcel volumes rise by


each year, since 2015


of senior television roles are held by women

UK adults spend an average of


hours a week online

Maggie Carver

A message from our Chair...

Ofcom's job is more important than ever: adapting to change so that our rules continue to protect communications users from harm, support the content they value and enable the services they need.

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Melanie Dawes

...and our Chief Executive

Over the past twelve months, we have learned that being connected is everything. In my first twelve months as Chief Executive, I felt that personally.

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More to explore

Broadcast standards during the coronavirus pandemic

How Ofcom has enforced broadcast standards in the content of TV and radio programmes during the coronavirus pandemic.

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Ramping up the rollout of full-fibre broadband

Millions of homes across the UK are set to be upgraded to faster, more reliable broadband, under new regulations we announced in March that will help shape the UK’s full-fibre future.

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New tech hub in Manchester ahead of our online safety role

We announced plans to open a major new digital and technology hub in Manchester, with the creation of up to 150 new jobs by 2025.

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A guide to how we will regulate video-sharing platforms

We have published a guide to the new regulations for video-sharing platforms (VSPs) that are established in the UK.

Find out more