Ofcom
Annual Report and Accounts

2021/22

As the UK regulator, our vision is to make sure communications work for everyone.

Our year in numbers

217

minutes spent online by the average UK adult each day

96%

of UK homes can access superfast broadband services

28

investigations completed, and 17 found in breach of our rules

1,200

confirmed orders of the broadband universal service obligation (USO)

45m

people in the UK received a potential scam text or phone call in Summer 2021

99,562

broadcasting complaints received on 11,932 cases

Report highlights

Lord GradeLord Grade

From our Chair, Lord Grade

For people to respect and believe in Ofcom, they need to have trust in the work we do.

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Melanie DawesMelanie Dawes

From our Chief Executive, Dame Melanie Dawes

As the communications world continues to converge and evolve at a blistering pace, Ofcom has been developing its expertise to respond to those changes and prepare for new duties.

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