|Investigation into||Virgin Media Limited (‘Virgin’)|
|Case opened||28 June 2017|
|Case closed||16 November 2018|
This investigation found that Virgin contravened General Conditions (‘GCs’) 9.2 and 9.3 by:
We imposed a penalty of £7m on Virgin for these contraventions.
Virgin also agreed to make a number of improvements to the information it provides to its customers about its ETC policy when they move home.
During the course of the investigation, Virgin contravened information requirements imposed under s135 of the Communications Act 2003 (the ‘Act’). We imposed a penalty of £25,000 on Virgin for this contravention.
|Relevant legal provision(s)||
GC 9.2 and GC 9.3 (now contained in GCs C1.2 and C1.3), and s135 of the Act
Ofcom has published non-confidential versions of the two Confirmation Decisions issued to VM on 16 November 2018:
Geoff Brown (email: firstname.lastname@example.org)