Investigation into Lycamobile’s compliance with the mobile roaming regulations

08 March 2019


Investigation into Lycamobile UK Limited (‘Lycamobile’)
Case opened 20 October 2017
Case closed 08 March 2019

This investigation found that Lycamobile failed to comply with the roaming regulations by:

  • applying a surcharge and/or a general charge for roaming in the EEA (European Economic Area);
  • applying fair use data roaming limits that were lower than the minimum permitted; and
  • applying surcharges for EEA roaming that were higher than the maximum permitted.
Relevant legal provision(s)

Articles 6a, 6b, and 6e of the Roaming Regulation and Article 4 of the Commission Implementing Regulation (EU) 2016/2286.

Case leader

Tom Cherry (email:

Case reference CW/01207/09/17