Enforcement programme into Internet Service Providers traffic management practices

16 May 2019


Investigation into Fixed and mobile Internet Service Providers (‘ISPs’)
Case opened 06 December 2018
Case closed 01 January 2018

This enforcement programme is examining ISPs’ traffic management practices to see if they are compliant with the EU Open Internet Access and Roaming Regulations. Under this programme we will gather information and assess whether any ISP traffic management practices raise compliance issues, to determine whether any further action, including enforcement, is required. We may also consider any compliance concerns in relation to other ISP practices covered by the Regulations under this programme.

Relevant legal provision(s)

Regulation (EU) 2015/2120 laying down measures concerning open internet access (the ‘EU Open Internet Access Regulation 2015’); Regulation (EU) No. 531/2012 on roaming on public mobile communication networks within the Union, as amended by Regulations (EU) 2015/2120 and (EU) 2017/920 (the ‘Roaming Regulation’) and the Commission Implementing Regulation (EU) 2016/2286 laying down detailed rules on the application of a fair use policy (the “CIR”)

Case leader

Ruth John (email: ruth.john@ofcom.org.uk)

Case reference CW/01210/12/17