Investigation into Cloud M’s provision of number portability
|Investigation into||Cloud M Limited (‘Cloud M’)|
|Case opened||02 January 2018|
|Case closed||13 February 2019|
This investigation is examining Cloud M’s compliance with General Condition 18 (‘GC18’) in relation to the provision of number porting facilities. Specifically, the investigation is examining whether Cloud M provided number portability within the shortest possible time, and on reasonable terms, as well as whether Cloud M met its obligations relating to the provision of information about, and payment of, compensation due to the customer in the event of a delay in porting a number or following an abuse of the porting process.
In addition, we are also considering whether Cloud M responded fully and/or by the stipulated deadline to three formal information requests Ofcom sent to Cloud M as part of this investigation.
|Relevant legal provision(s)||
GC18 and section 135 of the Communications Act 2003
Menachem Grunewald (firstname.lastname@example.org)