Investigation into EE’s early termination charges
|Investigation into||EE Limited (‘EE’)|
|Case opened||03 May 2018|
|Case closed||16 November 2018|
This investigation found that EE contravened General Conditions (‘GCs’) 9.2 and 9.3 by:
EE admitted its liability in relation to these contraventions and agreed to pay a discounted penalty of £6.3 (reduced by 30% from £9m on account of EE’s admissions and its agreement to enter into a settlement procedure).
|Relevant legal provision(s)||
GC 9.2 and GC 9.3 (now contained in GCs C1.2 and C1.3)
Ofcom has published a non-confidential version of the Confirmation Decision issued to EE (PDF, 1.1 MB) on 16 November 2018.
Sarah Packwood (email: firstname.lastname@example.org)