|Investigation into||Royal Mail Group Limited (‘Royal Mail’)|
|Case opened||01 June 2018|
|Case closed||31 May 2019|
This investigation examined Royal Mail’s compliance with its quality of service performance targets, imposed on Royal Mail in Designated Universal Service Provider (‘DUSP’) condition 1.9.1, during 2017/18.
Having carefully considered Royal Mail’s submissions, Ofcom has concluded that Royal Mail has contravened DUSP condition 1.9.1 by not meeting specified performance targets associated with First Class mail delivery during 2017/18.
|Relevant legal provision(s)||
DUSP condition 1.9.1, and Schedule 7 to the Postal Services Act 2011
Ofcom has today published a non-confidential version of the confirmation decision issued to Royal Mail on 31 May 2019:
Menachem Grunewald (firstname.lastname@example.org)