|Investigation into||Onestream Limited (Onestream)|
|Case opened||22 January 2019|
|Case closed||05 December 2019|
This investigation examined whether Onestream complied with its obligations under General Condition (‘GC’) C7.3(a) by ensuring that it did not engage in mis-selling and slamming.
We found that Onestream contravened GC C7.3(a) by placing transfer orders to switch customers home phone services without their permission and in doing so, it engaged in Slamming.
|Relevant legal provision(s)||
GC C7.3(a) and (b) (and General Condition 22 under the general conditions in force prior to 1 October 2018)
Ofcom has today published a non-confidential version of the Confirmation Decision issued to Onestream on 5 December 2019.
Rapinder Newton (email: firstname.lastname@example.org)