Investigation into Openreach's compliance with an information request issued to BT

17 October 2019


Investigation into BT Group plc
Case opened 12 June 2019
Case closed 17 October 2019

This investigation considers whether BT complied with an information request issued by Ofcom under section 135 of the Communications Act 2003 in the course of Ofcom’s Business Connectivity Market Review 2019.

Relevant legal provision(s)

Section 135 of the Communications Act 2003

Since our provisional decision on 12 June, we have considered new information from Openreach on the cause and circumstances concerning the issue that was the subject of this investigation. This relates to an error within Openreach around 2005/6 to do with the renaming of certain products.

Based on this new information, and the proactive steps Openreach has taken to ensure a similar issue does not occur again, we have decided to close this investigation with no further action. We have also taken into account the processes Openreach has in place to ensure it provides accurate and complete information in response to statutory information requests.

Ofcom continues to take seriously any potential concerns regarding providers’ responses to statutory information requests and will not hesitate to take formal enforcement action where appropriate.

Case leader

Jessica Foster (

Case reference CW/01239/03/19