Investigation into BT’s compliance with the 118 price cap

27 May 2020


Investigation into EE Limited
Case opened 12 June 2019
Case closed 12 March 2020

The investigation considered whether EE complied with its charging obligations in relation to telephone calls to 118 numbers made by EE customers.

Relevant legal provision(s)

General Conditions B1.5, B1.19, B1.21(b) and B1.23

Ofcom has today published a non-confidential version of the confirmation decision issued to BT on 12 March 2020.

Non-confidential Confirmation Decision under Section 96C Communications Act 2003 (PDF, 808.7 KB)

Case leader

Jessica Foster (

Case reference CW/01242/05/19