Opal Telecom: alleged breach of the Numbering Condition of Entitlement

25 February 2005

Complainant: The Gay and Lesbian Directory Service ("GLD")
Complaint against: Opal Telecom
Case opened: 20 August 2003
Case closed: 27 November 2003
Issue: Alleged use of a message by Opal on GLD's 118 number, which promotes Opal's own DQ118 service
Relevant instruments: General Condition

The Gay and Lesbian Directory Service complained that customers calling its DQ118 number from the Opal Telecom network were being met with a message that promoted Opal's own DQ118 code.

The Director investigated this complaint under his powers pursuant to the Communications Act 2003 and considered whether Opal was in breach of General Condition 17 of the Conditions of Entitlement, which governs the allocation, adoption and use of telephone numbers.

However, following correspondence and discussions with Oftel, Opal removed the nework message that was the subject of GLD's complaint. Opal has also confirmed that it has changed its marketing policy for DQ118 services with the result that Opal no longer bars calls to any DQ118 xxx number. The Director has therefore closed his investigation.


Case Leader: Katherine Dinsdale (e-mail: katherine.dinsdale@ofcom.org.uk )
Case Reference: CW/00670/08/03


Text Published when the case was opened

Opal Telecom: alleged breach of the Numbering Condition of Entitlement

Complainant: Gay Lesbian Directories (GLD)
Complaint against: Opal Telecom (Opal)
Case opened: 20 August 2003
Issue: Alleged use of a message by Opal on GLD's 118 number, which promotes Opal's own DQ118 service.
Relevant instrument: Condition 17 of the Conditions of Entitlement which prohibits the use of telephone numbers which have not been allocated to the communications provider.


The complainant offers a 118 directory enquiries (DQ) service. Opal is a CPS operator and Telecom Plus resells Opal's CPS product to GLD. The allegations relate to the barring of the DQ number and a network message that Opal is placing on GLD's 118 number, which promotes Opal's own DQ service.

Oftel is currently investigating the allegations which have been made.


Case Leader: Katherine Dinsdale (e-mail: katherine.dinsdale@oftel.gov.uk).
Case Reference: CW/00670/08/03