Investigation into InterCity Mobile's number portability process

25 February 2005

Complainant: Ofcom own-initiative investigation
Complaint against: Intercity Mobile
Case opened: 27 October 2003
Case closed: 25 February 2004
Issue: Number Portability
Relevant instrument : General Condition 18 of the Conditions of Entitlement, which governs number portability.

Oftel opened an own-initiative investigation to determine whether Intercity Mobile was meeting its regulatory obligation to provide Number Portability on reasonable terms, particularly in relation to charges.

Ofcom has decided not to pursue the investigation at this time, rather Ofcom will closely monitor any complaints on this issue received by the Ofcom Contact Centre and consider re-opening the investigation should the number of complaints reach a significant level.

Case Leader: Ian Vaughan (020 7783 4331 email: Ian.Vaughan@ofcom.org.uk)
Case Reference : CW/00702/10/03

Text published when the case was opened

Investigation into Intercity Mobile's number portability process

Complainant: Oftel own-initiative investigation
Investigation against: Intercity Mobile
Case opened: 27 October 2003
Issue: Number Portability
Relevant instrument: General Condition 18 of the Communications Act 2003

Oftel has received complaints from consumers seeking to port their numbers from Intercity Mobile to an alternative provider. One customer of Intercity Mobile was told they must first pay 65 days worth of line rental and estimated call charges. These charges include the outstanding balance at the time of the porting request plus charges likely to be accrued during the porting process.

Oftel has opened an investigation to determine whether Intercity Mobile is meeting its regulatory obligation to provide Number Portability on reasonable terms, particularly in relation to charges.

Case Leader:Ian Vaughan (e-mail: Ian.Vaughan@oftel.gov.uk)
Case Reference: CW/00702/10/03