Possible misuse of a Personal Number by YAC Ltd

25 February 2005

Complainant: Ofcom own-initiative investigation
Complaint against: YAC Ltd
Case opened: 3 February 2004
Case closed: 19 March 2004
Issue: Possible misuse of a 070 Personal Number
Relevant instrument: Paragraph 3.2.1 of the National Telephone Numbering
Plan and Condition 17 of the General Conditions of Entitlement, which governs the allocation, adoption and use of telephone numbers

Ofcom opened an investigation into the potential misuse of a personal number allocated to YAC Ltd.

YAC has disconnected the relevant number. Any possible breach has therefore ceased and, as a result, Ofcom has closed this case. In closing this case, Ofcom has reminded YAC of its duty to act in accordance with Condition 17 of the General Conditions of Entitlement and The National Telephone and Numbering Plan.

Case Leader: Steve Burniston (e-mail: Steve.Burniston@ofcom.org.uk)
Case Reference: CW/00725/11/03

Text published when the case was opened

Possible misuse of a Personal Number by YAC Ltd

Complainant: Ofcom own-initiative investigation
Complaint against: YAC Ltd
Case opened: 3 February 2004
Issue: Possible misuse of a 070 Personal Number
Relevant instrument: Paragraph 3.2.1 of the National Telephone Numbering
Plan and Condition 17 of the General Conditions of Entitlement, which governs the allocation, adoption and use of telephone numbers

Ofcom has opened an investigation into the potential misuse of a 070 Personal Number allocated to YAC Ltd. The number has been given out in an unsolicited e-mail as a contact number for the recipient to register their details in order to progress a supposed lottery win. The number connects directly to a fax machine. The available information suggests that the relevant service is a Premium Rate Service, which should operate behind a 09 number range.

The nature of the service suggests that the line may involve some element of revenue sharing between YAC Ltd and the end user. The National Telephone Numbering Plan (the Plan) (paragraph B3.2.1) forbids revenue sharing on services provided behind the 070 number range which is reserved for Personal Numbers. Communications Providers are required by General Condition 17.4 to have a numbering plan which is consistent with the Plan. In addition, General Condition 17.8 places an obligation on a Communications Provider to take all reasonably practicable steps to ensure that resellers and others comply with the Plan's provisions.

Case Leader: Steve Burniston (e-mail: Steve.Burniston@ofcom.org.uk)
Case Reference: CW/00725/11/03