Complaints against BT from 118866 and Centrica concerning treatment of telephone directory enquiry (DQ) numbers in the BT Phonebook

25 February 2005

Complainant: 118866 Limited and Centrica Telecommunications Limited
Complaint against: BT
Case opened: 8 January 2004
Case closed: 5 May 2004
Issue: Alleged discrimination by BT against complainants' telephone DQ service number information in the BT phonebook in favour of its own telephone DQ services
Relevant instrument: Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2003 on universal service and users' rights relating to electronic communications networks and services; Communications Act 2003; General Conditions of Entitlement; and Universal Service Conditions

Ofcom Findings:
Ofcom has closed this case by issuing a decision that BT is not in breach of its obligations. This decision can be accessed via the following link:

https://www.ofcom.org.uk/__data/assets/pdf_file/0009/113040/Decision-Complaints-against-BT-from-118866-and-Centrica-concerning-treatment-of-telephone-directory-enquiry-DQ-numbers-in-the-BT-Phonebook.pdf

Case Leader: Ben Peters (020 7783 4311 e-mail: Ben.Peters@ofcom.org.uk)
Case Reference: CW/00736/12/03

Text published when the case was opened

Complainant : 118866 Limited and Centrica Telecommunications Limited
Complaint against : BT
Case opened : 8 January 2004
Issue : Alleged discrimination by BT against complainants' telephone DQ service number information in the BT phonebook in favour of its own telephone DQ services
Relevant instrument : Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2003 on universal service and users' rights relating to electronic communications networks and services;
Communications Act 2003;
General Conditions of Entitlement; and
Universal Service Conditions

BT currently publishes and distributes copies of the BT phonebook (‘the Phonebook') bearing its telephone DQ service number on the front cover and its telephone DQ number information generally in the ‘Information Pages' of the Phonebook, in both instances to the exclusion of competing DQ service provider (‘DQSP') number information.

The complainants allege that BT is unduly discriminating between its own and competing DQSP number information and, as such, is in breach of its EU and UK regulatory obligations not to discriminate in the treatment of information provided to it.

Case Leader : Ben Peters (020 7783 4311 e-mail : ben.peters@ofcom.org.uk)
Case Reference : CW/00736/12/03