Own-initiative investigation against unknown end-user and/or Routo Telecommunications Limited about CLI dumping

25 February 2005

Complainant: Ofcom own-initiative investigation
Complaint against: Unknown end-user and/or Routo Telecommunications Limited
Case opened: 19 February 2004
Case closed: 31 March 2004
Issue: Possible persistent misuse of an electronic communications network and misuse of personal numbers
Relevant instrument: Section 128 of the Communications Act 2003, which relates to the persistent misuse of networks or services and General Condition 17 of the General Conditions of Entitlement, which governs the allocation, adoption and use of telephone numbers.

Ofcom received complaints about short duration calls to consumers’ mobile phones, which showed as a missed call and left a 070 number as the calling line identity. Consumers who called back the 070 number were connected to a ringing tone and were charged for the duration of the ringing tone.

A recorded message stating ‘this service cannot be connected’ has been placed on the relevant 070 numbers. Any possible breach or misuse has therefore ceased and, as a result, Ofcom has closed this case. In closing this case, Ofcom has reminded Routo of its duty to act in accordance with Condition 17 of the General Conditions of Entitlement and The National Telephone Numbering Plan.

Case Leader: Emma McFadyen (e-mail: Emma.McFadyen@ofcom.org.uk)
Case Reference: CW/00748/02/04

Text published when the case was opened

Own-initiative investigation against unknown end-user and/or Routo Telecommunications Limited about CLI dumping

Complainant: Ofcom own-initiative investigation
Complaint against: Unknown end-user and/or Routo Telecommunications Limited
Case opened: 19 February 2004
Issue: Possible persistent misuse of an electronic communications network and misuse of personal numbers
Relevant instrument: Section 128 of the Communications Act 2003, which relates to the persistent misuse of networks or services and General Condition 17 of the General Conditions of Entitlement, which governs the allocation, adoption and use of telephone numbers.
Ofcom has received complaints about short duration calls to consumers' mobile phones, which show as a missed call and leave a 070 number as the calling line identity. Consumers who call back the 070 number are connected to a ringing tone and have been charged for the duration of the ringing tone. The 070 numbers in question have been allocated to Routo Telecommunications Limited.
Ofcom is investigating this matter under the Communications Act 2003.
Case Leader: Emma McFadyen ( e-mail:Emma.McFadyen@ofcom.org.uk)
Case Reference: CW/00748/02/04