Complaint against Intercity Mobile Communications about number portability

03 October 2005

Complainant: The complainant wishes to remain anonymous
Complaint against: Intercity Mobile Communications (“Intercity”)
Case opened: 7 June 2005
Case closed: 30 September 2005
Issue: Number Portability
Relevant instrument: General Condition 18 of the Conditions of Entitlement, which governs number portability.

Ofcom’s investigation considered whether Intercity’s standard terms under which it provides number portability, by requiring subscribers to pay an up-front charge prior to the issuing of a Porting Authorisation Code (“PAC”), are in compliance with Intercity’s obligations under General Condition 18. General Condition 18 requires Intercity to provide number portability to any of its subscribers who so request, as soon as it is reasonably practicable and on reasonable terms.

As a result of Ofcom’s investigation Intercity has amended the terms under which it provides mobile number portability. Subscribers of Intercity, who have served their minimum contractual term, will no longer be faced with up-front charges before they are issued with a PAC. The PAC will be issued within 2 working days of receipt of the request (if less than 25 numbers) or within 10 working days (for more than 25 numbers). Subscribers will now receive a final invoice from Intercity after the numbers have been ported.

Ofcom has considered Intercity’s amended policy and is satisfied that this removes Ofcom’s concerns in relation to the requirement to pay up-front charges prior to issuing a PAC.

Ofcom has therefore closed this investigation.

Case Leader: Ian Vaughan (e-mail: ian.vaughan@ofcom.org.uk)
Case Reference: CW/00837/05/05

 

Text published when the case was opened

Complaint against Intercity Mobile Communications about number portability

Complainant: The complainant wishes to remain anonymous
Complaint against: Intercity Mobile Communications ("Intercity")
Case opened: 7 June 2005
Issue: Number Portability
Relevant instrument: General Condition 18 of the Conditions of Entitlement, which governs number portability.

Ofcom has received a complaint from a customer of Intercity seeking to port their numbers from Intercity to an alternative provider. The customer of Intercity was told that before Intercity would enable the transfer (by issuing the porting authorisation code ("PAC")) the customer must first pay up-front charges, including estimated call charges for calls likely to be made during the porting process.

Ofcom has opened an investigation into Intercity's compliance with General Condition 18 to determine whether Intercity is meeting its regulatory obligation to provide number portability.

General Condition 18 requires Intercity to provide number portability to any of its subscribers who so requests, as soon as it is reasonably practicable and on reasonable terms. In particular, Ofcom will consider whether the requirement to pay an up-front charge prior to the issuing of a PAC is a "reasonable term".

Case Leader: Ian Vaughan ( e-mail: ian.vaughan@ofcom.org.uk)
Case Reference: CW/00837/05/05