Investigation into giffgaff about its compliance with metering and billing requirements
18 September 2018
Open
Investigation into | giffgaff Limited (giffgaff) |
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Case opened | 17 September 2018 |
Summary |
This investigation is examining whether giffgaff has complied with its obligations under General Condition 11 requiring Communications Providers (“CPs”) to accurately bill consumers for their use of communication services. |
Relevant legal provision(s) |
GC11.1 |
Case leader |
Gavin Daykin (email: gavin.daykin@ofcom.org.uk) |
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Case reference | CW/01230/09/18 |