Investigation into giffgaff about its compliance with metering and billing requirements

18 September 2018


Investigation into giffgaff Limited (giffgaff)
Case opened 17 September 2018

This investigation is examining whether giffgaff has complied with its obligations under General Condition 11 requiring Communications Providers (“CPs”) to accurately bill consumers for their use of communication services.

Relevant legal provision(s)


Case leader

Gavin Daykin (email:

Case reference CW/01230/09/18