Investigation into BT’s (including EE’s) (“BT”) compliance with its regulatory obligations under section 105A(4) of the Communications Act 2003 and General Conditions A3.2(b), A3.5 and A3.6

24 September 2019

Open

Investigation into British Telecommunications plc (BT)
Case opened 19 September 2019
Summary

We are examining whether BT has complied with its obligations under section 105A(4) of the Communications Act 2003 and the General Conditions A3.2(b), A3.5 and A3.6 with regards to the network outage experienced on 21 May 2019. Specifically, we will consider the change control processes that were in place at the time of the incident.

Relevant legal provision(s)

Section 105A(4) of the Communications Act 2003 and the General Conditions A3.2(b), A3.5 and A3.6


Case leader

Carla Villante (carla.villante@ofcom.org.uk)

Case reference cw/01249/07/19