Investigation into Sky’s compliance with end-of-contract notifications for pay-TV customers

14 May 2021


Investigation into Sky UK Limited
Case opened 02 December 2020

The investigation will consider whether Sky has complied with the requirement to issue end-of-contract notifications to certain pay-TV customers.

Relevant legal provision(s)

General Condition C1.10

Following an investigation, Ofcom has determined that there are reasonable grounds to believe that Sky has contravened, and continues to contravene, GC C1.10 of the General Conditions from at least 26 March 2020. Ofcom has therefore issued a Notification to Sky under section 96A of the Communications Act 2003.

We have provisionally found that as a provider of pay TV services transmitted by means of satellite distribution network, Sky provides an electronic communications service. As such, we provisionally consider that Sky is a Regulated Provider within the meaning of GC C1.10 and is required to comply with that condition in respect of its pay TV services.

Sky now has the opportunity to make representations to Ofcom on the matters contained in the Notification before Ofcom makes a final decision in accordance with section 96C of the Act.

We aim to reach our final decision in this case by the end of summer 2021 and will publish our findings accordingly.

Case leader

Amy Hemmings (email:

Case reference CW/01254/03/20