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Ofcom confirms its work plan for 2019/20
Ofcom has today published its annual plan for 2019/20, which sets out our work for the new financial year.
Standing up for your rights
On World Consumer Rights Day 2019, which this year focuses on ‘trusted smart products’, Ofcom Chief Executive Sharon White shares her views on fairness for telecoms customers.
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Ofcom confirms its work plan for 2019/20
- News article
25 March 2019
Ofcom has today published its annual plan for 2019/20, which sets out our work for the new financial year.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/work-plan-2019-20
EE out-of-bundle price rises - consumer advice
- News article
25 March 2019
Customers who’ve found themselves with materially higher bills following EE’s recent out-of-bundle price increases will be given extra time to decide whether they want to leave the contract without being penalised, following intervention by Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-out-of-bundle-price-rises-consumer-advice
How wireless technology is helping to drive innovation in business
- News article
22 March 2019
Ofcom has published a report, outlining how wireless technology can help businesses to develop new, innovative services and make existing processes more efficient.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/how-wireless-technology-is-helping-to-drive-innovation-in-business
Standing up for your rights
- News article
18 March 2019
On World Consumer Rights Day 2019, which this year focuses on ‘trusted smart products’, Ofcom Chief Executive Sharon White shares her views on fairness for telecoms customers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/standing-up-for-your-rights
What is ‘line rental’? Why do I have to pay it?
- News article
14 March 2019
Britons spend only half as much time speaking on landline phones as we did five years ago. So why do most broadband customers still need to pay ‘line rental’, even if we don’t use our home phones?
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/what-is-line-rental
Clear and honest information before you buy broadband
- News article
28 February 2019
Broadband shoppers must be told how fast their new service will be, before they sign a contract, under new Ofcom protections from 1 March.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/clear-honest-information-before-buy-broadband
Ofcom fines Virgin and MS3 for providing information late
- News article
19 February 2019
Ofcom has today fined Virgin Media £25,000, and MS3 £2,000, after both companies missed the deadline for responding to a formal information request, as part of an Ofcom market review.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-fines-virgin-and-ms3-for-providing-information-late
Tell us about your experience of Ofcom.org.uk
- News article
13 February 2019
We want to know about your experience of using our website. Your feedback will help us to make it better.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/tell-us-about-your-experience-of-ofcom.org.uk
Celebrating World Radio Day 2019
- News article
13 February 2019
Today is World Radio Day, which celebrates the power of radio and aims to bring together broadcasters from around the world to share knowledge and reach out to new audiences.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/world-radio-day
Safer Internet Day 2019
- News article
05 February 2019
Ofcom has put together an informative and fun worksheet to help parents and teachers talk to children about staying safe online.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/safer-internet-day
Why children spend time online
- News article
04 February 2019
Children are now spending an average of just over two hours a day online, and a new study by Ofcom highlights the reasons young people are drawn to video services such as Netflix and YouTube.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/why-children-spend-time-online
Latest telecoms and pay-TV complaints revealed
- News article
30 January 2019
Ofcom has today published the latest league tables on the complaints we've received about the UK’s major telecoms and pay-TV companies.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/latest-telecoms-and-pay-tv-complaints-revealed-jan-2019
Search for distress signal is 'plane sailing' for Ofcom engineer
- News article
17 January 2019
On Friday 11 January, the Civil Aviation Authority (CAA) called the Ofcom office in Baldock, Hertfordshire. Spectrum Engineering Officer Andy Hayes traced the source of the signal and found the crashed plane.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/search-for-distress-signal-is-plane-sailing-for-Ofcom-engineer
Ofcom research highlights differing experiences of communications services
- News article
14 January 2019
There are distinct differences in how certain groups of people use and experience communications services, revealed in Ofcom’s latest Access and Inclusion research report published today.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-research-highlights-differing-experiences-of-communications-services
Advice for consumers: scam calls pretending to be from Ofcom
- News article
11 January 2019
Ofcom has received reports from people who say they have received phone calls or messages claiming to be from us. These are scam calls and they don’t come from Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/advice-for-consumers-scam-calls-pretending-to-be-from-ofcom
The most complained about TV programmes of 2018
- News article
02 January 2019
Celebrity Big Brother was the television programme that Ofcom received the most complaints about in 2018.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/the-most-complained-about-tv-programmes-of-2018
Making video-on-demand services more accessible
- News article
20 December 2018
Ofcom has today made recommendations to Government on how new rules could help to make video-on-demand services more accessible for people with hearing or sight impairments.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/making-video-on-demand-programme-services-more-accessible
Tech shoppers ditch desktop PCs and DVD players
- News article
19 December 2018
Brits are ditching DVD players and desktop PCs and are increasingly turning to newer technology such as smart TVs and smart watches, Ofcom research has found.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/tech-shoppers-ditch-desktop-pcs-and-dvd-players
Getting rural areas connected
- News article
18 December 2018
Mobile and broadband coverage are improving in the UK, but too many rural areas still get a poor signal, according to Ofcom research.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/getting-rural-areas-connected
Ofcom launches campaign to help Boost Your Broadband
- News article
14 December 2018
Ofcom has today launched a campaign to help people get better broadband deals, alongside other work aimed at protecting loyal customers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-launches-campaign-to-help-boost-your-broadband