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Companies must tell customers about their best deals
Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under Ofcom rules coming into force on 15 February.
Ofcom appoints Simon Saunders as Director of Emerging Technology
Ofcom has announced that Professor Simon Saunders will join Ofcom next month as Director of Emerging Technology.
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Companies must tell customers about their best deals
- News article
14 February 2020
Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under Ofcom rules coming into force on 15 February.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/companies-must-tell-customers-about-their-best-deals
Ofcom appoints Simon Saunders as Director of Emerging Technology
- News article
13 February 2020
Ofcom has announced that Professor Simon Saunders will join Ofcom next month as Director of Emerging Technology.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/simon-saunders-director-of-emerging-tech
Ofcom response to Government announcement on online harms regulation
- News article
12 February 2020
We share the Government’s ambition to keep people safe online and welcome that it is minded to appoint Ofcom as the online harms regulator.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/online-harms-regulator-response
Ofcom Board appoints Dame Melanie Dawes as Chief Executive
- News article
12 February 2020
The Ofcom Board has today announced the appointment of Dame Melanie Dawes as Chief Executive.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/dame-melanie-dawes-as-ceo
Parents more concerned about their children online
- News article
04 February 2020
More parents than ever feel children’s online use now carries more risks than benefits, according to Ofcom’s latest research into children’s media and online lives.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/parents-more-concerned-about-their-children-online
Helping to drive more women into tech careers
- News article
03 February 2020
Ofcom colleagues recently attended a conference organised by Women Driven Development (WDD), a not-for-profit organisation that aims to achieve equal representation within tech sectors.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/more-women-in-tech
Ofcom reaccredits Broadband Compared price comparison service
- News article
31 January 2020
Ofcom has reaccredited the Broadband Compared price comparison service, which offers information to help people find broadband services that meet their needs.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/broadband-compared-reaccredited
Clear information before you buy broadband
- News article
30 January 2020
You will be able to get personalised broadband speed estimates before you sign up to a deal with a provider, following improvements to Ofcom protections.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/clear-information-before-you-buy-broadband
Supporting upgrades to broadband and telephone services
- News article
29 January 2020
Ofcom is today changing our rules to help broadband companies upgrade customers to faster broadband more efficiently, and support trials aimed at providing customers with newer broadband and telephone services.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/supporting-upgrades-to-broadband-and-telephone-services
Latest telecoms and pay-TV complaints revealed
- News article
24 January 2020
Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay-TV firms.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-q3-2019
Ofcom publishes framework to improve fairness for customers
- News article
23 January 2020
Ofcom has today published a framework outlining how we will judge whether customers are being treated fairly by telecoms and pay-TV companies.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/framework-to-improve-fairness-for-customers
Ofcom response to the CMA’s super-complaint update
- News article
21 January 2020
Our response to the CMA's super-complaints update.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/response-to-cma-super-complaint-update
Ofcom proposes new rules to help boost wifi
- News article
17 January 2020
People and businesses could benefit from more reliable wifi, thanks to proposals set out by Ofcom today.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/help-boost-wifi
Post Office fined £175,000 for overcharging disabled customers
- News article
14 January 2020
Ofcom has today confirmed that we are imposing a £175,000 fine on Post Office after it breached one of the rules that set out how communications providers must treat their customers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/post-office-fined-for-overcharging-disabled-customers
Helping customers get fair treatment and fair prices
- News article
09 January 2020
Phone and broadband customers can easily compare which firms offer the best service and value for money, thanks to new performance scorecards published today.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/helping-customers-get-fair-treatment-and-fair-prices
Ofcom’s 2019 Fairness for Customers highlights
- News article
09 January 2020
A recap of our work in 2019 to make sure people are treated more fairly by the companies who provide their home phone, broadband, mobile and pay-TV services.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/2019-fairness-for-customers-highlights
Supercharging investment in fibre broadband
- News article
08 January 2020
Homes and businesses across the UK are set to benefit from much faster and more reliable fibre broadband, under major proposals we’ve set out today.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/supercharging-investment-in-fibre-broadband
Advice for consumers: scam calls pretending to be from Ofcom
- News article
08 January 2020
Ofcom has received reports from people who say they have received phone calls or messages claiming to be from us. These are scam calls and they don’t come from Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/advice-for-consumers-scam-calls-pretending-to-be-from-ofcom
Ofcom proposes Plan of Work for the next year
- News article
07 January 2020
Ofcom has today published its proposed Plan of Work, outlining our priorities for the next financial year.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-proposes-plan-of-work
Sharon White awarded a Damehood in New Year's Honours
- News article
28 December 2019
Sharon White, who stepped down as Ofcom Chief Executive last month, has been awarded a Damehood in the New Year's Honours for her work at Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/sharon-white-awarded-damehood