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Rule changes to protect communications customers and aid enforcement
- News article
19 September 2017
Ofcom has today outlined improvements to the rules which apply to all UK communications providers in areas including nuisance calls, complaints, billing, debt collection, disabled people and vulnerable customers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rule-changes-to-protect-consumers-and-aid-enforcement
Diversity of UK television industry revealed
- News article
14 September 2017
Broadcasters need to improve the diversity of their employees, Ofcom said today, as a major study of diversity in television finds that women, ethnic-minority groups and disabled people are all under-represented in the industry.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/diversity-uk-television-industry
Box Set Britain: UK’s TV and online habits revealed
- News article
03 August 2017
The UK has become a nation of binge-viewers, Ofcom research reveals, with eight in ten adults now watching multiple episodes of their favourite shows in a single sitting.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/box-set-britain-tv-online-habits
When ding dongs go wrong
- News article
01 August 2017
Ofcom engineers recently came to the rescue of drivers who couldn’t get into their cars because of a faulty doorbell.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/doorbell-investigation
Measures to ensure new Openreach delivers
- News article
13 July 2017
Ofcom has today announced how Openreach will be held to account, as it becomes legally separate from BT, to ensure it delivers for phone and broadband users.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/openreach-statement
Ofcom sets rules for mobile spectrum auction
- News article
11 July 2017
Ofcom has announced how valuable airwaves will be released to meet the growing demand for mobile broadband, including new measures to safeguard competition.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-sets-rules-for-mobile-spectrum-auction
Ofcom accredits HandsetExpert
- News article
05 July 2017
Ofcom has today accredited HandsetExpert for its price comparison service.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-accredits-handsetexpert
Latest customer complaints figures
- News article
28 June 2017
Ofcom has published its regular report on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-paytv-complaints-june-2017
Rise of the Social Seniors revealed
- News article
20 June 2017
Record numbers of older people are embracing smart and social technology, with a quarter of over-75s using tablet computers, and half of baby boomers taking to social media.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rise-social-seniors
Measuring consumer experience of using mobile services
- News article
16 June 2017
In 2016 Ofcom piloted a new method of measuring consumers’ experiences of using voice and data services on their mobile phones.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/consumer-mobile-experience
Ofcom Chief Executive recognised by Which? for consumer focus
- News article
17 May 2017
Ofcom Chief Executive Sharon White has been awarded the Positive Change Award by consumer association Which?, for her work towards ensuring the telecoms industry better serves consumers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/chief-executive-which-consumer-focus
Service quality of telecoms providers revealed
- News article
12 April 2017
People can find out how well major telecoms providers serve their customers, using an interactive tool launched by Ofcom today.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/service-quality-telecoms-providers
Latest customer complaints figures
- News article
29 March 2017
Ofcom has published data on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-march-17
Ofcom outlines plans for regulating the BBC’s performance
- News article
29 March 2017
Ofcom publishes detailed proposals on how it will regulate the BBC’s performance under its new Royal Charter, which outlines how it should deliver for audiences.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/bc-regulation
Compensation for landline and broadband customers when things go wrong
- News article
24 March 2017
Landline and broadband customers who suffer slow repairs, or missed deadlines or appointments, would receive money back from their provider, without having to ask.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/automatic-compensation
Plusnet fined £880,000 for billing former customers
- News article
22 March 2017
Plusnet has been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/plusnet-fined
Children's online content worksheet
- News article
21 March 2017
Ofcom has put together an informative and fun worksheet to help parents and teachers talk to children about staying safe online.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/safer-internet-day
BT's landline-only customers set for cheaper bills
- Consumer advice
- News article
28 February 2017
More than two million people who buy only a landline telephone service from BT would see their monthly bills cut by at least £5 per month, under new Ofcom plans.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/cheaper-landline-only-bills
EE fined £2.7m for overcharging customers
- News article
18 January 2017
EE is fined £2.7m by Ofcom for overcharging tens of thousands of its customers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-fine
Rulebook review to protect consumers
- News article
04 January 2017
Ofcom is proposing a number of changes to the rules which apply to all UK communications providers.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rulebook-review