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Search for distress signal is 'plane sailing' for Ofcom engineer

When people think of distress signals being given off by aircraft in trouble, it’s often followed by a Hollywood rescue involving a well-known caped crusader. But a recent case called on the services of a humbler hero – one of Ofcom’s spectrum experts.

Ofcom research highlights differing experiences of communications services

There are distinct differences in how certain groups of people use and experience communications services, revealed in Ofcom’s latest Access and Inclusion research report published today


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Ringing the changes: do phone numbers still matter?

  • News article

18 January 2019

People in the UK spend half as much time on their home phones but use ten times more mobile data than just six years ago, as new Ofcom research reveals changing attitudes to the traditional telephone number.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ringing-changes-do-phone-numbers-still-matter

Search for distress signal is 'plane sailing' for Ofcom engineer

  • News article

17 January 2019

On Friday 11 January, the Civil Aviation Authority (CAA) called the Ofcom office in Baldock, Hertfordshire. Spectrum Engineering Officer Andy Hayes traced the source of the signal and found the crashed plane.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/search-for-distress-signal-is-plane-sailing-for-Ofcom-engineer

Ofcom research highlights differing experiences of communications services

  • News article

14 January 2019

There are distinct differences in how certain groups of people use and experience communications services, revealed in Ofcom’s latest Access and Inclusion research report published today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-research-highlights-differing-experiences-of-communications-services

Advice for consumers: scam calls pretending to be from Ofcom

  • News article

11 January 2019

Ofcom has received reports from people who say they have received phone calls or messages claiming to be from us. These are scam calls and they don’t come from Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/advice-for-consumers-scam-calls-pretending-to-be-from-ofcom

The most complained about TV programmes of 2018

  • News article

02 January 2019

Celebrity Big Brother was the television programme that Ofcom received the most complaints about in 2018.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/the-most-complained-about-tv-programmes-of-2018

Making video-on-demand services more accessible

  • News article

20 December 2018

Ofcom has today made recommendations to Government on how new rules could help to make video-on-demand services more accessible for people with hearing or sight impairments.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/making-video-on-demand-programme-services-more-accessible

Tech shoppers ditch desktop PCs and DVD players

  • News article

19 December 2018

Brits are ditching DVD players and desktop PCs and are increasingly turning to newer technology such as smart TVs and smart watches, Ofcom research has found.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/tech-shoppers-ditch-desktop-pcs-and-dvd-players

Getting rural areas connected

  • News article

18 December 2018

Mobile and broadband coverage are improving in the UK, but too many rural areas still get a poor signal, according to Ofcom research.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/getting-rural-areas-connected

Ofcom launches campaign to help Boost Your Broadband

  • News article

14 December 2018

Ofcom has today launched a campaign to help people get better broadband deals, alongside other work aimed at protecting loyal customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-launches-campaign-to-help-boost-your-broadband

O little (Welsh) town of Bethlehem

  • News article

12 December 2018

They may not be the conventional ‘wise men’, but a group of Welsh bikers made the pilgrimage to rural Bethlehem in West Wales last weekend, following a Christmas tradition that has made the Carmarthenshire village famous.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/o-little-welsh-town-of-bethlehem

Ofcom accredits Broadband Compared price comparison service

  • News article

06 December 2018

Ofcom has accredited the Broadband Compared price comparison service, which provides information to help consumers find the right broadband deal for them.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-accredits-broadband-compared-price-comparison-service

Ofcom proposes broadband universal service providers

  • News article

05 December 2018

Ofcom has today proposed that BT and KCOM should be the providers of the UK’s broadband universal service.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-proposes-broadband-universal-service-providers

Ofcom sets out work programme for 2019/20

  • News article

03 December 2018

Ofcom has today set out its planned programme of work for the next financial year.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-sets-out-work-programme-for-201920

We fight for your right to port a number

  • News article

30 November 2018

People and businesses have the right, by law, to keep their telephone numbers regardless of who they choose as their phone company. Ofcom’s rules mean all telecoms providers must let their customers take their telephone number with them when they switch providers. This process is known as ‘number porting’.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/we-fight-for-your-right-to-port-a-number

New price cap on 118 numbers

  • News article

28 November 2018

People who call directory enquiry services will be protected from high prices thanks to a price cap on 118 phone numbers, announced today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-price-cap-on-118-numbers

EE and Virgin Media fined for overcharging customers

  • News article

16 November 2018

Ofcom has today fined EE and Virgin Media a combined total of £13.3m for overcharging phone and broadband customers who wanted to leave their contracts early.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-and-virgin-media-fined-for-overcharging-customers

Making it easier to launch new wireless services and 5G technology

  • News article

08 November 2018

Ofcom has made more airwaves available, and introduced new rules, to make it easier for mobile phone companies and wireless broadband providers to launch new technology, including 5G services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/wireless-services-5g-technology

Latest telecoms and pay-TV complaints revealed

  • News article

08 November 2018

Ofcom has today published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-q2-2018

Sophie Morgan appointed to Ofcom Content Board

  • News article

26 October 2018

Sophie Morgan has been appointed to Ofcom’s Content Board on a three-year term.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/sophie-morgan-appointed-content-board

Ofcom reports on performance of the BBC

  • News article

25 October 2018

The BBC is generally delivering for audiences, but must go further in areas such as transparency, taking creative risks and attracting young people, Ofcom’s annual report on the corporation has found.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-reports-performance-bbc