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Ofcom hosts event to explore the needs of vulnerable customers

Broadband, phone and pay-TV firms must tell you when your contract is coming to an end, and must also tell you about their best available deals, under new rules announced today by Ofcom.

Telecoms and TV firms must tell you about their best deals

People in the UK can get the benefits of faster, more reliable internet, with broadband speeds increasing by nearly 20% over the past year.


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Ofcom hosts event to explore the needs of vulnerable customers

  • News article

20 May 2019

Ofcom held a workshop which looked at how telecoms firms can better meet the needs of vulnerable customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-hosts-event-explore-needs-vulnerable-customers

Telecoms and TV firms must tell you about their best deals

  • News article

15 May 2019

Broadband, phone and pay-TV firms must tell you when your contract is coming to an end, and must also tell you about their best available deals, under new rules announced today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/firms-must-tell-you-about-best-deals

UK homes get a broadband speed boost

  • News article

08 May 2019

People in the UK can get the benefits of faster, more reliable internet, with broadband speeds increasing by nearly 20% over the past year.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/uk-homes-get-broadband-speed-boost

Top inventions of the past 25 years – and what they have in common

  • News article

07 May 2019

Wifi and smartphones are the most important inventions of the past 25 years, according to a survey published today, with the top-25 list packed with innovations from the communications sector.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/top-inventions-past-25-years

Ultrafast broadband now available to most UK properties

  • News article

02 May 2019

More than half of homes and businesses in the UK can now access ultrafast broadband, according to Ofcom’s latest data looking at the availability of broadband and mobile services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ultrafast-broadband-now-available-most-uk-properties

New price caps for EU calls and texts

  • News article

01 May 2019

From 15 May, UK home phone and mobile users will benefit from price caps on calls and texts to home phone and mobile numbers of other EU countries.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-price-caps-for-eu-calls-and-texts

Ofcom re-accredits BroadbandDeals.co.uk price comparison service

  • News article

01 May 2019

Ofcom has re-accredited the BroadbandDeals.co.uk price comparison service, which helps consumers to find broadband packages that are suitable for them.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-re-accredits-broadbanddeals.co.uk-price-comparison-service

Ofcom research highlights best and worst telecoms customer service

  • News article

30 April 2019

Ofcom has today revealed which broadband and phone companies get the best and worst satisfaction scores from their customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/best-worst-telecoms-providers

Latest telecoms and pay-TV complaints revealed

  • News article

30 April 2019

Ofcom has today published the latest league tables on the complaints we receive about the UK's major home phone, broadband, mobile and pay TV firms.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-apr-19

David Jones appointed as first Ofcom Board member for Wales

  • News article

16 April 2019

Welsh Ministers today confirmed the appointment of David Jones as the first Ofcom Board Member for Wales.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/david-jones-appointed-first-ofcom-board-member-wales

New price cap on 118 numbers

  • News article

01 April 2019

People who call directory enquiry services will be protected from high prices thanks to a price cap on 118 phone numbers, announced today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-price-cap-on-118-numbers-2019

Money back for broadband and home phone customers when things go wrong

  • News article

31 March 2019

Broadband and landline customers will get money back from their providers when things go wrong, without having to fight for it, from Monday 1 April.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/money-back-customers-broadband-landline

Ofcom confirms its work plan for 2019/20

  • News article

25 March 2019

Ofcom has today published its annual plan for 2019/20, which sets out our work for the new financial year.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/work-plan-2019-20

EE out-of-bundle price rises - consumer advice

  • News article

25 March 2019

Customers who’ve found themselves with materially higher bills following EE’s recent out-of-bundle price increases will be given extra time to decide whether they want to leave the contract without being penalised, following intervention by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-out-of-bundle-price-rises-consumer-advice

How wireless technology is helping to drive innovation in business

  • News article

22 March 2019

Ofcom has published a report, outlining how wireless technology can help businesses to develop new, innovative services and make existing processes more efficient.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/how-wireless-technology-is-helping-to-drive-innovation-in-business

Standing up for your rights

  • News article

18 March 2019

On World Consumer Rights Day 2019, which this year focuses on ‘trusted smart products’, Ofcom Chief Executive Sharon White shares her views on fairness for telecoms customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/standing-up-for-your-rights

What is ‘line rental’? Why do I have to pay it?

  • News article

14 March 2019

Britons spend only half as much time speaking on landline phones as we did five years ago. So why do most broadband customers still need to pay ‘line rental’, even if we don’t use our home phones?

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/what-is-line-rental

Clear and honest information before you buy broadband

  • News article

28 February 2019

Broadband shoppers must be told how fast their new service will be, before they sign a contract, under new Ofcom protections from 1 March.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/clear-honest-information-before-buy-broadband

Ofcom fines Virgin and MS3 for providing information late

  • News article

19 February 2019

Ofcom has today fined Virgin Media £25,000, and MS3 £2,000, after both companies missed the deadline for responding to a formal information request, as part of an Ofcom market review.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-fines-virgin-and-ms3-for-providing-information-late

Tell us about your experience of Ofcom.org.uk

  • News article

13 February 2019

We want to know about your experience of using our website. Your feedback will help us to make it better.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/tell-us-about-your-experience-of-ofcom.org.uk