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Telecoms firms need to do more to help customers struggling to pay bills

Mobile phone and broadband firms must to do more to support people in financial difficulty, or they could face new interventions to better protect customers, Ofcom has warned.

A small-scale revolution for local radio

Thousands of listeners across the UK will be able to enjoy a richer and wider range of radio programming thanks to an innovative new technology called small-scale DAB.


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Telecoms firms need to do more to help customers struggling to pay bills

  • News article

22 July 2021

Mobile phone and broadband firms must to do more to support people in financial difficulty, or they could face new interventions to better protect customers, Ofcom has warned.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/help-customers-struggling-to-pay-bills

A small-scale revolution for local radio

  • News article

19 July 2021

Thousands of listeners across the UK will be able to enjoy a richer and wider range of radio programming thanks to an innovative new technology called small-scale DAB.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/small-scale-revolution-for-local-radio

Putting innovation at the heart of the UK’s wireless future

  • News article

19 July 2021

Ofcom has today published its strategy for how we will manage the UK’s airwaves over the next ten years, setting out how supporting innovation will be at the heart of our work in this area.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/putting-innovation-at-heart-of-uk-wireless-future

Ofcom calls for stronger system of public service media fit for the digital age

  • News article

15 July 2021

Ofcom is today recommending a radical overhaul of laws to make sure public service media survives and thrives in the digital age.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/stronger-public-service-media-system-for-digital-age

Ofcom investigation helps to convict hoax coastguard caller

  • News article

08 July 2021

A man has been found guilty of making hoax emergency calls to the coastguard, following an investigation in which Ofcom played a key role.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/hoax-coastguard-caller

What is Open RAN, and why does it matter?

  • News article

02 July 2021

In the past, there were lots of companies that provided the technology used by mobile operators to build and develop their networks – components such as base stations, antennas and software that help to deliver the mobile services we use every day.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/what-is-open-ran

Travelling abroad this summer? Don’t forget to check for roaming charges

  • News article

28 June 2021

You may be looking to head abroad soon. But before you do, it’s important to be aware of any charges you could face for using your mobile phone when you’re outside the UK.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/travelling-abroad-check-for-roaming-charges

Ofcom’s big role in the Euro 2020 big match

  • News article

23 June 2021

Over 20 million UK viewers tuned in the recent Euro 2020 match between England and Scotland that took place at Wembley. And thanks to Ofcom’s help, the match was shown even further around the world by a number of international broadcasters.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcoms-role-in-euro-2020

New emergency video relay service for sign language users

  • News article

22 June 2021

From next year, British Sign Language users will be able to contact the emergency services using video relay, under new rules announced today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-emergency-video-relay-service-for-sign-language-users

Ofcom supports Scams Awareness Fortnight

  • News article

14 June 2021

Today marks the start of Scams Awareness Fortnight, a campaign aimed at helping people to avoid falling victim to scams.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/scams-awareness-fortnight

More consistent customer service needed for vulnerable people

  • News article

14 June 2021

New Ofcom research finds that some vulnerable people have experienced inconsistent customer service when getting in touch with their phone, broadband or pay-TV provider.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/more-consistent-customer-service-needed-for-vulnerable-people

Sachin Jogia to join Ofcom as Chief Technology Officer

  • News article

10 June 2021

Ofcom has appointed Sachin Jogia as its new Chief Technology Officer.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/sachin-jogia-joins-as-chief-technology-officer

A nation’s online migration: Ofcom reveals a year lived online

  • News article

09 June 2021

UK adults spent more time online on desktop computers, smartphones or tablets in 2020 than those in comparable European countries, according to Ofcom’s annual study into the nation’s online habits.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/a-year-lived-online

We’ve updated our mobile and broadband checker

  • News article

26 May 2021

We’ve made changes to our mobile and broadband checker tool, making it more accessible and offering information on which companies offer services in your area.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/weve-updated-our-mobile-and-broadband-checker

Ofcom publishes update on accessibility of electronic programme guides

  • News article

20 May 2021

We have today published our annual report on the accessibility of electronic programme guides (EPGs).

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/update-on-epg-accessibility

‘Digital Passports’ launched to help tackle online harm for children in care

  • News article

20 May 2021

A ‘Digital Passport’ has today been launched to help children, young people and their carers make the most of technology and being online.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/digital-passport-to-help-care-experienced-children-online

New proposals to help people boost indoor mobile signals

  • News article

19 May 2021

People who struggle to get a good mobile signal indoors will be able to buy a wider range of devices.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/boost-indoor-mobile-signals

UK broadband speeds on the rise

  • News article

13 May 2021

Broadband speeds in UK homes have continued to improve, with both download and upload speeds on the rise, according to the latest Ofcom research

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/uk-broadband-speeds-on-the-rise

Ofcom to gain new online safety powers as Government bill published today

  • News article

12 May 2021

The Government will today publish its draft Online Safety Bill, granting Ofcom new responsibilities to protect people when they are online.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-online-safety-powers-government-bill-published

Why do some broadband providers charge for an email address?

  • News article

07 May 2021

Some broadband customers who switch provider need to pay if they want to continue using the email address their old provider gave them.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/why-broadband-providers-charge-for-email