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Companies must tell customers about their best deals

Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under Ofcom rules coming into force on 15 February.

Ofcom appoints Simon Saunders as Director of Emerging Technology

Ofcom has announced that Professor Simon Saunders will join Ofcom next month as Director of Emerging Technology.


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Companies must tell customers about their best deals

  • News article

14 February 2020

Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under Ofcom rules coming into force on 15 February.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/companies-must-tell-customers-about-their-best-deals

Ofcom appoints Simon Saunders as Director of Emerging Technology

  • News article

13 February 2020

Ofcom has announced that Professor Simon Saunders will join Ofcom next month as Director of Emerging Technology.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/simon-saunders-director-of-emerging-tech

Ofcom response to Government announcement on online harms regulation

  • News article

12 February 2020

We share the Government’s ambition to keep people safe online and welcome that it is minded to appoint Ofcom as the online harms regulator.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/online-harms-regulator-response

Ofcom Board appoints Dame Melanie Dawes as Chief Executive

  • News article

12 February 2020

The Ofcom Board has today announced the appointment of Dame Melanie Dawes as Chief Executive.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/dame-melanie-dawes-as-ceo

Parents more concerned about their children online

  • News article

04 February 2020

More parents than ever feel children’s online use now carries more risks than benefits, according to Ofcom’s latest research into children’s media and online lives.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/parents-more-concerned-about-their-children-online

Helping to drive more women into tech careers

  • News article

03 February 2020

Ofcom colleagues recently attended a conference organised by Women Driven Development (WDD), a not-for-profit organisation that aims to achieve equal representation within tech sectors.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/more-women-in-tech

Ofcom reaccredits Broadband Compared price comparison service

  • News article

31 January 2020

Ofcom has reaccredited the Broadband Compared price comparison service, which offers information to help people find broadband services that meet their needs.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/broadband-compared-reaccredited

Clear information before you buy broadband

  • News article

30 January 2020

You will be able to get personalised broadband speed estimates before you sign up to a deal with a provider, following improvements to Ofcom protections.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/clear-information-before-you-buy-broadband

Supporting upgrades to broadband and telephone services

  • News article

29 January 2020

Ofcom is today changing our rules to help broadband companies upgrade customers to faster broadband more efficiently, and support trials aimed at providing customers with newer broadband and telephone services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/supporting-upgrades-to-broadband-and-telephone-services

Latest telecoms and pay-TV complaints revealed

  • News article

24 January 2020

Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay-TV firms.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-q3-2019

Ofcom publishes framework to improve fairness for customers

  • News article

23 January 2020

Ofcom has today published a framework outlining how we will judge whether customers are being treated fairly by telecoms and pay-TV companies.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/framework-to-improve-fairness-for-customers

Ofcom response to the CMA’s super-complaint update

  • News article

21 January 2020

Our response to the CMA's super-complaints update.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/response-to-cma-super-complaint-update

Ofcom proposes new rules to help boost wifi

  • News article

17 January 2020

People and businesses could benefit from more reliable wifi, thanks to proposals set out by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/help-boost-wifi

Post Office fined £175,000 for overcharging disabled customers

  • News article

14 January 2020

Ofcom has today confirmed that we are imposing a £175,000 fine on Post Office after it breached one of the rules that set out how communications providers must treat their customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/post-office-fined-for-overcharging-disabled-customers

Helping customers get fair treatment and fair prices

  • News article

09 January 2020

Phone and broadband customers can easily compare which firms offer the best service and value for money, thanks to new performance scorecards published today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/helping-customers-get-fair-treatment-and-fair-prices

Ofcom’s 2019 Fairness for Customers highlights

  • News article

09 January 2020

A recap of our work in 2019 to make sure people are treated more fairly by the companies who provide their home phone, broadband, mobile and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/2019-fairness-for-customers-highlights

Supercharging investment in fibre broadband

  • News article

08 January 2020

Homes and businesses across the UK are set to benefit from much faster and more reliable fibre broadband, under major proposals we’ve set out today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/supercharging-investment-in-fibre-broadband

Advice for consumers: scam calls pretending to be from Ofcom

  • News article

08 January 2020

Ofcom has received reports from people who say they have received phone calls or messages claiming to be from us. These are scam calls and they don’t come from Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/advice-for-consumers-scam-calls-pretending-to-be-from-ofcom

Ofcom proposes Plan of Work for the next year

  • News article

07 January 2020

Ofcom has today published its proposed Plan of Work, outlining our priorities for the next financial year.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-proposes-plan-of-work

Sharon White awarded a Damehood in New Year's Honours

  • News article

28 December 2019

Sharon White, who stepped down as Ofcom Chief Executive last month, has been awarded a Damehood in the New Year's Honours for her work at Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/sharon-white-awarded-damehood