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Ofcom Chief Executive recognised by Which? for consumer focus

  • News article

17 May 2017

Ofcom Chief Executive Sharon White has been awarded the Positive Change Award by consumer association Which?, for her work towards ensuring the telecoms industry better serves consumers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/chief-executive-which-consumer-focus

Service quality of telecoms providers revealed

  • News article

12 April 2017

People can find out how well major telecoms providers serve their customers, using an interactive tool launched by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/service-quality-telecoms-providers

Latest customer complaints figures

  • News article

29 March 2017

Ofcom has published data on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-march-17

Ofcom outlines plans for regulating the BBC’s performance

  • News article

29 March 2017

Ofcom publishes detailed proposals on how it will regulate the BBC’s performance under its new Royal Charter, which outlines how it should deliver for audiences.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/bc-regulation

Compensation for landline and broadband customers when things go wrong

  • News article

24 March 2017

Landline and broadband customers who suffer slow repairs, or missed deadlines or appointments, would receive money back from their provider, without having to ask.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/automatic-compensation

Plusnet fined £880,000 for billing former customers

  • News article

22 March 2017

Plusnet has been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/plusnet-fined

Children's online content worksheet

  • News article

21 March 2017

Ofcom has put together an informative and fun worksheet to help parents and teachers talk to children about staying safe online.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/safer-internet-day

BT's landline-only customers set for cheaper bills

  • Consumer advice
  • News article

28 February 2017

More than two million people who buy only a landline telephone service from BT would see their monthly bills cut by at least £5 per month, under new Ofcom plans.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/cheaper-landline-only-bills

EE fined £2.7m for overcharging customers

  • News article

18 January 2017

EE is fined £2.7m by Ofcom for overcharging tens of thousands of its customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-fine

Rulebook review to protect consumers

  • News article

04 January 2017

Ofcom is proposing a number of changes to the rules which apply to all UK communications providers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rulebook-review

Latest customer complaints figures

  • News article

20 December 2016

Ofcom today published data on the volume of consumer complaints it received against the major providers of telecoms and pay TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/complaints-figures

Digital divide declines, but 1.4 million homes cannot get decent broadband

  • News article

16 December 2016

The number of UK properties unable to get a decent broadband connection has fallen by one million over the past year, new research by Ofcom has found.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/connected-nations-2016

63,000 Northern Ireland homes cannot receive decent broadband

  • Media release
  • News article

16 December 2016

The number of Northern Ireland properties unable to get a decent broadband connection has fallen by more than 40,000 over the past year, new research by Ofcom has found.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2016/digital-divide-declines/northern-ireland

Superfast broadband now reaches 8 in 10 premises in Wales

  • Media release
  • News article

16 December 2016

The availability of superfast broadband has jumped in Wales, with eight in ten (85%) properties able to get a connection.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2016/digital-divide-declines/superfast-broadband-in-wales

Ofcom plans for a full-fibre future

  • News article

06 December 2016

Companies will be able to build ultrafast, ‘full-fibre’ broadband networks more cheaply and easily, using infrastructure owned by BT, under initial plans set out by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ducts-and-poles

Is your drone legal?

  • News article

02 December 2016

If you’re think of buying a drone, particularly if you’re considering buying one from overseas, you need to realise that not all of them may be legal in the UK.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/drones-advice

Landline prices review to protect elderly and vulnerable

  • News article

01 December 2016

Ofcom announces review of the retail market for standalone landline telephone services, to ensure that customers receive value for money.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/landline-prices-review

Online overtakes TV as kids’ top pastime

  • News article

16 November 2016

Online overtakes TV as kids’ top pastime as children’s internet use hits all-time high.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/childrens-media-use

Ofcom accredits ctrlio

  • News article

01 November 2016

Ofcom has today accredited ctrlio for its price comparison service.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ctrlio-accredited

Vodafone fined £4.6 million for failing customers

  • News article

26 October 2016

Ofcom investigation uncovered mis-selling, inaccurate billing and poor complaints handling procedures

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/vodafone-fined-4.6-million