19 September 2017
Ofcom has today outlined improvements to the rules which apply to all UK communications providers in areas including nuisance calls, complaints, billing, debt collection, disabled people and vulnerable customers.
14 September 2017
Broadcasters need to improve the diversity of their employees, Ofcom said today, as a major study of diversity in television finds that women, ethnic-minority groups and disabled people are all under-represented in the industry.
03 August 2017
The UK has become a nation of binge-viewers, Ofcom research reveals, with eight in ten adults now watching multiple episodes of their favourite shows in a single sitting.
01 August 2017
Ofcom engineers recently came to the rescue of drivers who couldn’t get into their cars because of a faulty doorbell.
13 July 2017
Ofcom has today announced how Openreach will be held to account, as it becomes legally separate from BT, to ensure it delivers for phone and broadband users.
11 July 2017
Ofcom has announced how valuable airwaves will be released to meet the growing demand for mobile broadband, including new measures to safeguard competition.
05 July 2017
Ofcom has today accredited HandsetExpert for its price comparison service.
28 June 2017
Ofcom has published its regular report on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.
20 June 2017
Record numbers of older people are embracing smart and social technology, with a quarter of over-75s using tablet computers, and half of baby boomers taking to social media.
16 June 2017
In 2016 Ofcom piloted a new method of measuring consumers’ experiences of using voice and data services on their mobile phones.
17 May 2017
Ofcom Chief Executive Sharon White has been awarded the Positive Change Award by consumer association Which?, for her work towards ensuring the telecoms industry better serves consumers.
12 April 2017
People can find out how well major telecoms providers serve their customers, using an interactive tool launched by Ofcom today.
29 March 2017
Ofcom has published data on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.
29 March 2017
Ofcom publishes detailed proposals on how it will regulate the BBC’s performance under its new Royal Charter, which outlines how it should deliver for audiences.
24 March 2017
Landline and broadband customers who suffer slow repairs, or missed deadlines or appointments, would receive money back from their provider, without having to ask.
22 March 2017
Plusnet has been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers.
21 March 2017
Ofcom has put together an informative and fun worksheet to help parents and teachers talk to children about staying safe online.
28 February 2017
More than two million people who buy only a landline telephone service from BT would see their monthly bills cut by at least £5 per month, under new Ofcom plans.
18 January 2017
EE is fined £2.7m by Ofcom for overcharging tens of thousands of its customers.
04 January 2017
Ofcom is proposing a number of changes to the rules which apply to all UK communications providers.