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Rule changes to protect communications customers and aid enforcement

  • News article

19 September 2017

Ofcom has today outlined improvements to the rules which apply to all UK communications providers in areas including nuisance calls, complaints, billing, debt collection, disabled people and vulnerable customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rule-changes-to-protect-consumers-and-aid-enforcement

Diversity of UK television industry revealed

  • News article

14 September 2017

Broadcasters need to improve the diversity of their employees, Ofcom said today, as a major study of diversity in television finds that women, ethnic-minority groups and disabled people are all under-represented in the industry.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/diversity-uk-television-industry

Box Set Britain: UK’s TV and online habits revealed

  • News article

03 August 2017

The UK has become a nation of binge-viewers, Ofcom research reveals, with eight in ten adults now watching multiple episodes of their favourite shows in a single sitting.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/box-set-britain-tv-online-habits

When ding dongs go wrong

  • News article

01 August 2017

Ofcom engineers recently came to the rescue of drivers who couldn’t get into their cars because of a faulty doorbell.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/doorbell-investigation

Measures to ensure new Openreach delivers

  • News article

13 July 2017

Ofcom has today announced how Openreach will be held to account, as it becomes legally separate from BT, to ensure it delivers for phone and broadband users.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/openreach-statement

Ofcom sets rules for mobile spectrum auction

  • News article

11 July 2017

Ofcom has announced how valuable airwaves will be released to meet the growing demand for mobile broadband, including new measures to safeguard competition.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-sets-rules-for-mobile-spectrum-auction

Ofcom accredits HandsetExpert

  • News article

05 July 2017

Ofcom has today accredited HandsetExpert for its price comparison service.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-accredits-handsetexpert

Latest customer complaints figures

  • News article

28 June 2017

Ofcom has published its regular report on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-paytv-complaints-june-2017

Rise of the Social Seniors revealed

  • News article

20 June 2017

Record numbers of older people are embracing smart and social technology, with a quarter of over-75s using tablet computers, and half of baby boomers taking to social media.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rise-social-seniors

Measuring consumer experience of using mobile services

  • News article

16 June 2017

In 2016 Ofcom piloted a new method of measuring consumers’ experiences of using voice and data services on their mobile phones.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/consumer-mobile-experience

Ofcom Chief Executive recognised by Which? for consumer focus

  • News article

17 May 2017

Ofcom Chief Executive Sharon White has been awarded the Positive Change Award by consumer association Which?, for her work towards ensuring the telecoms industry better serves consumers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/chief-executive-which-consumer-focus

Service quality of telecoms providers revealed

  • News article

12 April 2017

People can find out how well major telecoms providers serve their customers, using an interactive tool launched by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/service-quality-telecoms-providers

Latest customer complaints figures

  • News article

29 March 2017

Ofcom has published data on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-march-17

Ofcom outlines plans for regulating the BBC’s performance

  • News article

29 March 2017

Ofcom publishes detailed proposals on how it will regulate the BBC’s performance under its new Royal Charter, which outlines how it should deliver for audiences.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/bc-regulation

Compensation for landline and broadband customers when things go wrong

  • News article

24 March 2017

Landline and broadband customers who suffer slow repairs, or missed deadlines or appointments, would receive money back from their provider, without having to ask.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/automatic-compensation

Plusnet fined £880,000 for billing former customers

  • News article

22 March 2017

Plusnet has been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/plusnet-fined

Children's online content worksheet

  • News article

21 March 2017

Ofcom has put together an informative and fun worksheet to help parents and teachers talk to children about staying safe online.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/safer-internet-day

BT's landline-only customers set for cheaper bills

  • Consumer advice
  • News article

28 February 2017

More than two million people who buy only a landline telephone service from BT would see their monthly bills cut by at least £5 per month, under new Ofcom plans.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/cheaper-landline-only-bills

EE fined £2.7m for overcharging customers

  • News article

18 January 2017

EE is fined £2.7m by Ofcom for overcharging tens of thousands of its customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-fine

Rulebook review to protect consumers

  • News article

04 January 2017

Ofcom is proposing a number of changes to the rules which apply to all UK communications providers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rulebook-review