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New rules to combat high call costs and scams

Phone users will be protected from high charges for calling ‘070’ numbers – which are often mistaken for mobiles, but cost much more to call.

New rules to allow mobile customers to limit their bills

Consumers will be better protected against nuisance calls, and vulnerable customers will be treated more fairly, thanks to strengthened rules that come into force today.


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How blockchain technology could help to manage UK telephone numbers

  • News article

09 October 2018

Ofcom has received £700k from the Department of Business, Energy and Industrial Strategy to explore how blockchain technology could improve how UK landline telephone numbers are managed.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/blockchain-technology-uk-telephone-numbers

New rules to combat high call costs and scams

  • News article

04 October 2018

Phone users will be protected from high charges for calling ‘070’ numbers – which are often mistaken for mobiles, but cost much more to call.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/070-rules-combat-call-scams

New Ofcom rules to better protect consumers

  • News article

01 October 2018

Consumers will be better protected against nuisance calls, and vulnerable customers will be treated more fairly, thanks to strengthened rules that come into force today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-rules-protect-consumers

Podcast listening booms in the UK

  • News article

30 September 2018

Podcasts are booming in the UK, with nearly six million people now tuning in each week.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/uk-podcast-listening-booms

TV broadcasters must maintain momentum on diversity

  • News article

27 September 2018

UK television broadcasters are collecting more information on the make-up of their workforces than ever before, helping to better understand and address under-representation across the TV industry, Ofcom has found.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/tv-broadcasters-must-maintain-momentum-on-diversity

Clear and fair handset charges for mobile users

  • News article

26 September 2018

Ofcom has today set out proposals to ensure fairer, more transparent prices for mobile customers who pay for handsets and airtime within the same contract.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/clear-fair-mobile-handset-charges

Eight in ten internet users have concerns about going online

  • News article

18 September 2018

Around eight in ten adult internet users (79%) have concerns about aspects of going online, while almost half (45%) have experienced some form of online harm – according to research carried out by Ofcom with the Information Commissioner’s Office.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/eight-in-ten-have-online-concerns

Ofcom accredits Mobile Phones price comparison service

  • News article

06 September 2018

Ofcom has accredited the Mobile Phones price comparison service, which offers information to help consumers choose the best handsets and tariffs for their needs.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-accredits-mobile-phones

Ofcom reaccredits HandsetExpert price comparison service

  • News article

30 August 2018

Ofcom has reaccredited HandsetExpert, a price comparison service that helps consumers to find the right mobile phone deals and tariffs for them.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-reaccredits-handsetexpert

Ofcom showcases spectrum to promote STEM careers

  • News article

16 August 2018

Last week Ofcom opened the doors of our Baldock Radio Station, to give budding engineers a rare glimpse of the goings-on at our spectrum management centre.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/baldock-open-day-2018

We’re improving the Ofcom website

  • News article

15 August 2018

We’re making some improvements to the Ofcom website, so it’s easier for you to benefit from our advice and support, and learn about what we’re up to.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/website-update

Royal Mail fined £50m for breaking competition law

  • Media release
  • News article

14 August 2018

Ofcom has fined Royal Mail £50,000,000 for a serious breach of competition law, after the company abused its dominant position by discriminating against its only major competitor delivering letters.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/royal-mail-whistl-competition-law

Royal Mail fined £50m for breaking competition law

  • Media release
  • News article

14 August 2018

Ofcom has fined Royal Mail £50,000,000 for a serious breach of competition law, after the company abused its dominant position by discriminating against its only major competitor delivering letters.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/royal-mail-whistl-competition-law

EE out-of-bundle price rises - consumer advice

  • News article

10 August 2018

Customers who’ve found themselves with materially higher bills following EE’s recent out-of-bundle price increases will be given extra time to decide whether they want to leave the contract without being penalised, following intervention by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-out-of-bundle-price-rises-consumer-advice

A decade of digital dependency

  • News article

02 August 2018

Most people in the UK are dependent on their digital devices, and need a constant connection to the internet, following a decade of digital transformation revealed by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/decade-of-digital-dependency

New alerts to help you shop around

  • News article

31 July 2018

Customers of landline, broadband, TV and mobile services must be told when they are approaching the end of their minimum contract period, under new rules proposed today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/end-contract-notifications

Ofcom announces two new community radio licences

  • News article

25 July 2018

Ofcom has today announced the award of two new community radio licences in England, serving communities in Manchester and Leicester.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-community-radio-licences-july-2018

Latest telecoms and pay-TV complaints revealed

  • News article

18 July 2018

Ofcom has today published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-q1-2018

TV streaming services overtake pay TV for first time

  • News article

18 July 2018

The number of UK subscriptions to television streaming services like Netflix has overtaken those to traditional pay television for the first time, marking a major shift in the UK’s viewing habits.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/streaming-overtakes-pay-tv

Ofcom engineer inducted into Digital Radio Hall of Fame

  • News article

12 July 2018

Ofcom senior broadcast specialist Rash Mustapha has been formally recognised by Digital Radio UK, the body established to help promote and support the development of digital radio.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/engineer-hall-fame