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Latest telecoms and pay-TV complaints revealed

  • News article

19 January 2018

Ofcom has today published data on the volume of consumer complaints it has received against major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-q3-2017

Lord Burns joins Ofcom as Chairman

  • News article

11 January 2018

Lord Burns has this week joined Ofcom as Chairman following his appointment to the role by the Government.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/lord-burns-joins-ofcom-as-chairman

Switch mobile provider with a free text

  • News article

19 December 2017

Mobile customers will be able to switch provider by simply sending a free text message, under major reforms announced by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/switch-mobile-provider-with-a-free-text

Digital divide narrows, but 1.1m UK homes and businesses cannot get decent broadband

  • News article

15 December 2017

Around one million homes and offices still cannot get a decent broadband connection, though coverage is steadily improving.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/connected-nations-digital-divide

Ofcom supports drive to increase numbers of women in STEM roles

  • News article

14 December 2017

Ofcom recently supported the Institution of Engineering and Technology’s (IET) Young Women Engineer of the Year awards.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/drive-increase-women-stem-roles

Vodafone’s Roam-further charge – customer advice

  • News article

12 December 2017

Customers who’ve found themselves paying more following the introduction of Vodafone’s ‘Roam-further’ charge have been given extra time to decide whether they want to leave the contract penalty-free, following intervention by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/vodafone-roam-further-charge

Only competition can unlock Britain’s fibre future

  • News article

07 December 2017

Ofcom Chief Executive Sharon White gave a speech last week, in which she highlighted the importance of competition in encouraging investment in the UK’s digital infrastructure.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/competition-fibre-future

To remain a digital leader we must invest in full fibre

  • News article
  • Speeches and comment

07 December 2017

Op-ed for The Telegraph from Patricia Hodgson, Ofcom Chairman.

https://www.ofcom.org.uk/about-ofcom/latest/media/speeches/2017/investment-full-fibre

Ofcom re-accredits broadband.co.uk price comparison service

  • News article

30 November 2017

Ofcom has re-accredited the broadband.co.uk price comparison service.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/broadband.co.uk-re-accredited

Calling all Android users… join our mobile research project

  • News article

30 November 2017

Ofcom is calling on the UK's 20 million Android smartphone users to join its first crowdsourced research project for better mobile phone services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/mobile-research-app

Older children are getting wise to fake news

  • News article

29 November 2017

Older children are less trusting of news on social media than from other sources, and employ a range of measures to separate fact from fiction, Ofcom research has found.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/children-social-media-fake-news

Automatic compensation for broadband and landline users

  • News article

10 November 2017

Broadband and landline customers will get money back from their providers when things go wrong, without having to claim it, following an Ofcom review.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/automatic-compensation2

Charges cut for up to a million BT landline-only customers

  • News article

27 October 2017

BT customers who buy only a landline telephone service will see their monthly bills slashed by £7 per month, following an Ofcom review.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/charges-cut-million-bt-customers

MobilePhoneChecker.co.uk re-accredited by Ofcom

  • News article

17 October 2017

Ofcom has re-accredited the MobilePhoneChecker.co.uk price comparison service.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/mobilephonechecker-reaccredited-ofcom

More UK programmes on the BBC

  • News article

13 October 2017

The BBC must broadcast more original UK programmes under new rules designed to ensure the broadcaster offers high-quality, distinctive programmes for its entire audience.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/original-uk-programmes-bbc

Better information before you buy broadband

  • News article

06 October 2017

Broadband shoppers must receive better information about speeds before they commit to a contract, under a range of new protections set out by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/better-information-buy-broadband

UK’s digital economy must be built on fair foundations

  • News article
  • Speeches and comment

02 October 2017

This article by Sharon White, Ofcom Chief Executive, first appeared in the Financial Times on 2 October 2017.

https://www.ofcom.org.uk/about-ofcom/latest/media/speeches/2017/uk-digital-economy-sharon-white

Latest telecoms and pay-TV complaints revealed

  • News article

27 September 2017

Ofcom has set out the volume of recent consumer complaints it has received against major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/latest-telecoms-and-pay-tv-complaints-revealed3

Rule changes to protect communications customers and aid enforcement

  • News article

19 September 2017

Ofcom has today outlined improvements to the rules which apply to all UK communications providers in areas including nuisance calls, complaints, billing, debt collection, disabled people and vulnerable customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rule-changes-to-protect-consumers-and-aid-enforcement

Diversity of UK television industry revealed

  • News article

14 September 2017

Broadcasters need to improve the diversity of their employees, Ofcom said today, as a major study of diversity in television finds that women, ethnic-minority groups and disabled people are all under-represented in the industry.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/diversity-uk-television-industry