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Charges cut for up to a million BT landline-only customers

  • News article

27 October 2017

BT customers who buy only a landline telephone service will see their monthly bills slashed by £7 per month, following an Ofcom review.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/charges-cut-million-bt-customers

MobilePhoneChecker.co.uk re-accredited by Ofcom

  • News article

17 October 2017

Ofcom has re-accredited the MobilePhoneChecker.co.uk price comparison service.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/mobilephonechecker-reaccredited-ofcom

More UK programmes on the BBC

  • News article

13 October 2017

The BBC must broadcast more original UK programmes under new rules designed to ensure the broadcaster offers high-quality, distinctive programmes for its entire audience.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/original-uk-programmes-bbc

Better information before you buy broadband

  • News article

06 October 2017

Broadband shoppers must receive better information about speeds before they commit to a contract, under a range of new protections set out by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/better-information-buy-broadband

UK’s digital economy must be built on fair foundations

  • News article
  • Speeches and comment

02 October 2017

This article by Sharon White, Ofcom Chief Executive, first appeared in the Financial Times on 2 October 2017.

https://www.ofcom.org.uk/about-ofcom/latest/media/speeches/2017/uk-digital-economy-sharon-white

Latest telecoms and pay-TV complaints revealed

  • News article

27 September 2017

Ofcom has set out the volume of recent consumer complaints it has received against major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/latest-telecoms-and-pay-tv-complaints-revealed3

Calling all Android users… join our mobile research project

  • News article

26 September 2017

Ofcom is calling on the UK's 20 million Android smartphone users to join its first crowdsourced research project for better mobile phone services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/mobile-research-app

Rule changes to protect communications customers and aid enforcement

  • News article

19 September 2017

Ofcom has today outlined improvements to the rules which apply to all UK communications providers in areas including nuisance calls, complaints, billing, debt collection, disabled people and vulnerable customers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rule-changes-to-protect-consumers-and-aid-enforcement

Diversity of UK television industry revealed

  • News article

14 September 2017

Broadcasters need to improve the diversity of their employees, Ofcom said today, as a major study of diversity in television finds that women, ethnic-minority groups and disabled people are all under-represented in the industry.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/diversity-uk-television-industry

Box Set Britain: UK’s TV and online habits revealed

  • News article

03 August 2017

The UK has become a nation of binge-viewers, Ofcom research reveals, with eight in ten adults now watching multiple episodes of their favourite shows in a single sitting.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/box-set-britain-tv-online-habits

When ding dongs go wrong

  • News article

01 August 2017

Ofcom engineers recently came to the rescue of drivers who couldn’t get into their cars because of a faulty doorbell.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/doorbell-investigation

Measures to ensure new Openreach delivers

  • News article

13 July 2017

Ofcom has today announced how Openreach will be held to account, as it becomes legally separate from BT, to ensure it delivers for phone and broadband users.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/openreach-statement

Ofcom sets rules for mobile spectrum auction

  • News article

11 July 2017

Ofcom has announced how valuable airwaves will be released to meet the growing demand for mobile broadband, including new measures to safeguard competition.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-sets-rules-for-mobile-spectrum-auction

Ofcom accredits HandsetExpert

  • News article

05 July 2017

Ofcom has today accredited HandsetExpert for its price comparison service.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-accredits-handsetexpert

Latest customer complaints figures

  • News article

28 June 2017

Ofcom has published its regular report on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-paytv-complaints-june-2017

Rise of the Social Seniors revealed

  • News article

20 June 2017

Record numbers of older people are embracing smart and social technology, with a quarter of over-75s using tablet computers, and half of baby boomers taking to social media.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rise-social-seniors

Measuring consumer experience of using mobile services

  • News article

16 June 2017

In 2016 Ofcom piloted a new method of measuring consumers’ experiences of using voice and data services on their mobile phones.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/consumer-mobile-experience

Ofcom Chief Executive recognised by Which? for consumer focus

  • News article

17 May 2017

Ofcom Chief Executive Sharon White has been awarded the Positive Change Award by consumer association Which?, for her work towards ensuring the telecoms industry better serves consumers.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/chief-executive-which-consumer-focus

Service quality of telecoms providers revealed

  • News article

12 April 2017

People can find out how well major telecoms providers serve their customers, using an interactive tool launched by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/service-quality-telecoms-providers

Latest customer complaints figures

  • News article

29 March 2017

Ofcom has published data on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-march-17