Telecoms and pay-TV complaints from April to June 2016

28 September 2016

Ofcom has today published data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services.

The latest report covers the three-month period from April to June 2016 (Q2).

It includes complaints made about providers of landline telephone, home broadband, pay-monthly mobile and pay-TV services. Complaints figures are presented per 100,000 customers.

Comparing performance

By publishing complaints data, Ofcom aims to give people who are looking for a new provider useful information for comparing companies' performance. The quarterly reports also offer an incentive to providers to improve their performance.

The total volume of telecoms and pay-TV complaints made to Ofcom reduced between Q1 2016 and Q2 2016, with declines in landline, broadband and pay-monthly mobile complaints.