Simpler, speedier switching

06 April 2016

Mobile phone customers enjoy more choice and value than ever before.

But switching provider isn't always easy and even when people do move it doesn't always run smoothly.

Ofcom research found around 2.5 million people who changed mobile provider in the last 18 months experienced at least one major problem.

That's why Ofcom recently outlined proposals to make it quicker and easier for mobile phone customers to switch provider.

To learn more about the proposals, have a look at the video above or read this handy summary of the consultation.

You can have your say on Ofcom's switching proposals by responding to the consultation before the 1 June 2016 deadline.

We'll then consider all available evidence before publishing our final decision in autumn 2016.