New price caps for EU calls and texts

01 May 2019

From 15 May, UK home phone and mobile users will benefit from price caps on calls and texts to home phone and mobile numbers of other EU countries.

The caps are:

  • €0.19 (around 16p) excluding VAT per minute for calls (including any connection charge); and
  • €0.06 (around 5p) excluding VAT for text messages.

The price caps apply to calls and texts to home phone and mobile numbers of another EU country.

These are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

The EU price cap will also apply to Norway, Iceland or Liechtenstein, once the relevant legislation has been passed.

If you call someone travelling in one of the countries listed above but their number does not belong to one of those countries (for example if they are visiting France but have a Canadian number), the price caps will not apply.

The price caps will apply automatically to fixed and mobile services charged wholly or partly based on actual consumption from 15 May 2019 unless you:

  • are currently on an alternative tariff for international calls and choose to remain on it (i.e. you previously switched to a tariff that charges different rates for international calls than your phone company’s standard tariff); or
  • deliberately choose an alternative tariff.

For more information on the price caps, see our FAQs.