Ofcom fines phone company Onestream £35,000 for 'slamming'

05 December 2019

Ofcom has fined phone company Onestream £35,000 after we found the company took over the telephone services of more than a hundred people without their permission.

This practice – known as ‘slamming’ – is a particularly aggressive form of mis-selling. It involves customers being switched from one company to another without their consent or knowledge.

Our investigation found three-quarters of people slammed by Onestream were elderly or vulnerable. We also discovered that, in many cases, even when customers cancelled Onestream’s order to take over their landline telephone service, the company made repeated attempts to transfer them across regardless.

So, we have fined Onestream £35,000. The company has admitted its failings and agreed to settle the case. Onestream must also release affected customers from their contracts without charge, and refund those who had already switched and paid early termination fees.

Onestream has also written to all customers who switched to it as a result of a telesales call, to tell them they are entitled to exit their contract without being penalised, at any time, regardless of whether they were the subject of this investigation.

The money raised from this fine, which must be paid to Ofcom within 20 working days, will be passed on to HM Treasury. More information on our ruling is available.