Latest telecoms and pay-TV complaints revealed
Ofcom has today published the latest league tables on the complaints we’ve received about the UK’s major home phone, broadband, mobile and pay-TV firms.
The quarterly report reveals the number of complaints made to us between January and March this year -capturing data from the first two weeks of the Covid-19 lockdown. All providers with a stable market share over 1.5% are included.
Vodafone was the broadband provider that attracted the most complaints, with 23 complaints per 100,000 customers, while EE attracted the fewest.
Vodafone, Three, BT Mobile and Virgin Mobile attracted the most complaints, each with five complaints per 100,000 customers. Causes ranged from issues with changing providers to how complaints were handled. Tesco Mobile attracted the fewest complaints for mobile.
TalkTalk attracted the most complaints, with 17 complaints per 100,000 customers. The most common causes were problems with connecting services, how complaints were handled, and billing, pricing and charges. As with broadband, EE attracted the fewest complaints.
BT attracted the most complaints, with nine complaints per 100,000 customers, while Sky attracted the fewest complaints.
Complaints information helps people to think about quality of service when they are shopping around for a new provider and encourages firms to improve their performance.