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Ofcom statement on care of programme participants

It’s vital that people taking part in reality and factual shows are properly looked after. We’re examining whether more can be done to safeguard the welfare of those people.

Broadband, phone and pay TV firms must tell customers about their best deals

Broadband, phone and TV customers must be told when their contract is coming to an end, and shown the best deals available, under new rules announced today by Ofcom.


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Ofcom statement on care of programme participants

  • Media release

15 May 2019

It’s vital that people taking part in reality and factual shows are properly looked after. We’re examining whether more can be done to safeguard the welfare of those people.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/ofcom-statement-on-care-of-programme-participants

Broadband, phone and pay TV firms must tell customers about their best deals

  • Media release

15 May 2019

Broadband, phone and TV customers must be told when their contract is coming to an end, and shown the best deals available, under new rules announced today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/firms-must-tell-customers-about-best-deals

Marion Sinclair appointed to MG ALBA board

  • Media release

09 May 2019

Ofcom has today announced the appointment of Marion Sinclair to the board of MG ALBA, the body responsible for ensuring that high-quality television programmes in Gaelic are made available to people in Scotland.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/marion-sinclair-appointed-to-mg-alba-board

Broadband speeds boost for UK homes

  • Media release

08 May 2019

UK households are benefiting from faster, more reliable internet as new Ofcom research reveals average broadband speeds have jumped nearly 20% in the last year.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-speeds-boost-for-uk-homes

Ofcom appoints two new members to the Advisory Committee for Scotland

  • Media release

02 May 2019

Ofcom today announced the appointment of two new members of its Advisory Committee for Scotland.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/two-new-members-advisory-committee-for-scotland

Latest telecoms and pay-TV complaints revealed

  • Media release

30 April 2019

Ofcom has today published the latest league tables on the complaints we receive about the UK's major home phone, broadband, mobile and pay TV firms.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/telecoms-pay-tv-complaints-q4-2018

Best and worst telecoms customer service revealed

  • Media release

30 April 2019

Ofcom today reveals which broadband and phone companies get the best and worst satisfaction scores from their customers.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/best-and-worst-telecoms-customer-service-revealed

David Jones appointed as first Ofcom Board member for Wales

  • Media release

09 April 2019

Welsh Ministers today appointed David Jones as the first Ofcom Board Member for Wales.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/david-jones-appointed-first-ofcom-board-member-for-wales

Money back for broadband and landline customers when things go wrong

  • Media release

31 March 2019

Broadband and landline customers will get money back from their providers when things go wrong, without having to fight for it, from Monday 1 April.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/money-back-broadband-landline-customers

Ofcom appoints Carrie Matchett as Chair of Advisory Committee for Northern Ireland

  • Media release

05 March 2019

Ofcom has today appointed Carrie Matchett as Chair of its Advisory Committee for Northern Ireland. The Committee advises Ofcom about the interests and opinions, in relation to communications matters, of people living in Northern Ireland.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/Appoint-carrie-matchett-chair-advisory-northern-ireland

Clear, honest information before you buy broadband

  • Media release

28 February 2019

Broadband shoppers must be told how fast their new service will be, before they sign a contract, under new Ofcom protections from 1 March 2019.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/clear-information-before-buy-broadband

Latest telecoms and pay-TV complaints revealed

  • Media release

30 January 2019

Ofcom has today published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/telecoms-pay-tv-complaints-q3-2018

Why children spend time online

  • Media release

29 January 2019

Children’s online time has settled at just over two hours per day, as a new study by Ofcom uncovers the reasons young people are drawn to video services such as Netflix and YouTube.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/why-children-spend-time-online

New appointment to Ofcom’s Advisory Committee for Northern Ireland

  • Media release

14 January 2019

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/phil-flanagan-appointmented-to-the-advisory-committee-of-northern-ireland

Ringing the changes: do phone numbers still matter?

  • Media release

05 January 2019

Britons spend half as much time on the landline – but use ten times more mobile data – than just six years ago, as new research reveals changing attitudes to the traditional telephone number.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/ringing-changes-do-phone-numbers-still-matter

Most complained about TV programmes of 2018

  • Media release

27 December 2018

Celebrity Big Brother was the television programme that attracted most viewer complaints to Ofcom in 2018.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/most-complained-about-tv-programmes-of-2018

Update on investigations into the RT news channel

  • Media release

20 December 2018

Ofcom has today found that the RT news channel broke broadcasting rules by failing to preserve due impartiality in seven news and current affairs programmes over a six-week period.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/update-investigations-rt-news

Ofcom response to the CMA’s super-complaint report

  • Media release

19 December 2018

Ofcom welcomes the CMA’s report, which supports our existing work to protect customers.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/ofcom-response-cmas-super-complaint-report

Getting rural areas connected

  • Media release

18 December 2018

Mobile and broadband coverage are improving in the UK, but too many rural areas still get a poor signal – according to Ofcom’s major study of the UK’s communications networks.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/getting-rural-areas-connected

Getting rural areas connected in Wales

  • Media release

18 December 2018

Mae darpariaeth symudol a band eang yn gwella yn y DU, ond mae gormod o ardaloedd gwledig yn parhau i gael signal gwael – yn ôl astudiaeth sylweddol Ofcom ar rwydweithiau cyfathrebu’r DU.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/getting-rural-areas-connected-in-wales