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BT to be fined for breaching contracts

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations.

Compensation for landline and broadband customers when things go wrong

Ofcom is proposing to require providers to pay automatic compensation – either a cash payment, or a credit on a bill – to customers who suffer from slow repairs, missed deadlines and appointments.



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Plusnet fined £880,000 for billing former customers

22 March 2017

Plusnet has been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers.

Compensation for landline and broadband customers when things go wrong

22 March 2017

Landline and broadband customers who suffer slow repairs, or missed deadlines or appointments, would receive money back from their provider, without having to ask.

Invitation to comment for public interest test on the proposed acquisition of Sky plc by Twenty-First Century Fox, Inc.

16 March 2017

On 3 March 2017 21st Century Fox made a formal notification to the European Commission of its intention to acquire the shares in Sky it does not already own.

Update on the proposed merger of Sky with 21st Century Fox

06 March 2017

Ofcom has a duty to be satisfied that broadcast licensees are fit and proper on an ongoing basis, and we consider it appropriate to examine any implications of a change of control over Sky for its holding of broadcast licences.

Ofcom concludes review of Royal Mail regulation

01 March 2017

Ofcom has concluded a comprehensive review of Royal Mail and its delivery of the universal postal service.

BT’s landline-only customers set for cheaper bills

28 February 2017

More than two million people who buy only a landline telephone service from BT would see their monthly bills cut by at least £5 per month, under plans announced by Ofcom today.

Ofcom appoints new members to the Advisory Committee for England

16 February 2017

Ofcom has today announced the appointment of two new members to the Advisory Committee for England

Ofcom awards new community radio licence in Kent

01 February 2017

A licence has been awarded to Shoreline for a community radio service in Romney Marsh, Kent.

Ofcom supports new Welsh language standards

25 January 2017

Ofcom is increasing its commitment to the Welsh language by implementing new standards from today.

EE fined £2.7m for overcharging customers

18 January 2017

18 Jan 2016: EE has been fined £2,700,000 by Ofcom for overcharging tens of thousands of its customers.

63,000 Northern Ireland homes cannot receive decent broadband

16 December 2016

The number of Northern Ireland properties unable to get a decent broadband connection has fallen by more than 40,000 over the past year, new research by Ofcom has found.

Superfast broadband now reaches 8 in 10 premises in Wales

16 December 2016

The availability of superfast broadband has jumped in Wales, with eight in ten (85%) properties able to get a connection.

Superfast broadband reaches more of Scotland but many still unable to get decent speeds

16 December 2016

Superfast broadband coverage in Scotland has improved significantly over the last few years, new research by Ofcom has found.

Ofcom sets out preparations for regulating the BBC

08 December 2016

Ofcom has today set out how it will take on regulation of the BBC from next April.

Ofcom plans for a full-fibre future

06 December 2016

Companies will be able to build ultrafast, ‘full-fibre’ broadband networks more cheaply and easily, using infrastructure owned by BT, under initial plans set out by Ofcom today.

Landline prices review to protect elderly and vulnerable

01 December 2016

Ofcom has today announced a review of the retail market for standalone landline telephone services, to ensure that customers receive value for money.

New Board appointments for Channel 4

29 November 2016

The appointment of four new non-executive directors to the Board of Channel 4