Media releases


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New measures to increase fairness for mobile customers

Ofcom has today set out a range of measures to increase fairness for mobile customers – including greater transparency, fairer contract terms and a range of price cuts by operators.

Hundreds of new digital radio stations for local listeners

Hundreds of new local digital radio stations could start broadcasting in the UK from next year, under proposals outlined by Ofcom today.


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New measures to increase fairness for mobile customers

  • Media release

22 July 2019

Ofcom has today set out a range of measures to increase fairness for mobile customers – including greater transparency, fairer contract terms and a range of price cuts by operators.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/new-measures-fairness-for-mobile-customers

Hundreds of new digital radio stations for local listeners

  • Media release

05 July 2019

Hundreds of new local radio stations could start broadcasting in the UK, under proposals outlined by Ofcom today.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/digital-radio-could-gain-hundreds-of-new-stations

A new future for public service broadcasting

  • Media release

04 July 2019

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/new-future-for-public-service-broadcasting

Ofcom confirms new rules for business networks

  • Media release

28 June 2019

Ofcom has today confirmed final decisions on our reviews of the physical infrastructure market, and connections that are used by business broadband networks.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/ofcom-confirms-new-rules-for-business-networks

End it with a text: easy mobile switching from Monday

  • Media release

28 June 2019

Mobile customers can leave their network by sending a simple, free text message, under new Ofcom rules from Monday (1 July).

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-switching

Broadband speeds boost for UK homes

  • Media release

27 June 2019

UK households are benefiting from faster, more reliable internet as new Ofcom research reveals average broadband speeds have jumped nearly 20% in the last year.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-speeds-boost-for-uk-homes

Ofcom appoints new Chair and members to Advisory Committee for England

  • Media release

25 June 2019

Ofcom today announced the appointment of three new members to its Advisory Committee for England, including a new Chair.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/new-chair-and-members-advisory-committee-for-england

Stamping out unfair practices in telecoms and TV

  • Media release

17 June 2019

New guidelines for broadband, phone and pay-TV companies, published today, set out how Ofcom plans to stamp out unfair practices.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/stamping-out-unfair-practices-in-telecoms-and-tv

Rem Noormohamed appointed to Ofcom’s Advisory Committee for Wales

  • Media release

10 June 2019

Ofcom today announced the appointment of Rem Noormohamed to the Advisory Committee for Wales.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/rem-noormohamed-appointed-advisory-committee-for-wales

Sharon White to step down as Ofcom Chief Executive

  • Media release

06 June 2019

The Ofcom Board has today announced that Sharon White is to step down as Chief Executive.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/sharon-white-steps-down-as-ofcom-chief-executive

Countdown to the new broadband safety net

  • Media release

06 June 2019

Everyone in the UK will have the legal right to request a decent and affordable broadband connection from March next year, Ofcom has confirmed.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/countdown-new-broadband-safety-net

Britain's biggest broadband and phone firms to put fairness first

  • Media release

03 June 2019

The UK’s biggest broadband, phone and pay TV companies have committed to put fairness at the heart of their business, after signing up to Ofcom’s new Fairness for Customers commitments.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-and-phone-firms-put-fairness-first

People's online experiences revealed

  • Media release

29 May 2019

Internet users in the UK are increasingly worried about being online, new research suggests, with around four in every five harbouring concerns.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/peoples-online-experiences-revealed

Further Ofcom rules to support fibre investment

  • Media release

24 May 2019

Companies laying high-speed fibre cables for broadband and mobile networks will benefit from greater access to Openreach's telegraph poles and underground tunnels, under draft decisions announced today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/further-ofcom-rules-to-support-fibre-investment

Ofcom statement on care of programme participants

  • Media release

15 May 2019

It’s vital that people taking part in reality and factual shows are properly looked after. We’re examining whether more can be done to safeguard the welfare of those people.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/ofcom-statement-on-care-of-programme-participants

Broadband, phone and pay TV firms must tell customers about their best deals

  • Media release

15 May 2019

Broadband, phone and TV customers must be told when their contract is coming to an end, and shown the best deals available, under new rules announced today by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/firms-must-tell-customers-about-best-deals

Marion Sinclair appointed to MG ALBA board

  • Media release

09 May 2019

Ofcom has today announced the appointment of Marion Sinclair to the board of MG ALBA, the body responsible for ensuring that high-quality television programmes in Gaelic are made available to people in Scotland.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/marion-sinclair-appointed-to-mg-alba-board

Ofcom appoints two new members to the Advisory Committee for Scotland

  • Media release

02 May 2019

Ofcom today announced the appointment of two new members of its Advisory Committee for Scotland.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/two-new-members-advisory-committee-for-scotland

Latest telecoms and pay-TV complaints revealed

  • Media release

30 April 2019

Ofcom has today published the latest league tables on the complaints we receive about the UK's major home phone, broadband, mobile and pay TV firms.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/telecoms-pay-tv-complaints-q4-2018

Best and worst telecoms customer service revealed

  • Media release

30 April 2019

Ofcom today reveals which broadband and phone companies get the best and worst satisfaction scores from their customers.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/best-and-worst-telecoms-customer-service-revealed