Latest telecoms and pay TV complaints

30 March 2016

Ofcom has today published data (PDF, 823.2 KB) on the volume of consumer complaints it received against the major providers of telecoms and pay TV services.

The latest report covers the three-month period from October to December 2015 (Q4).

It includes complaints made about providers of landline telephone, home broadband, pay monthly mobile and pay TV services.  Complaints figures are presented per 100,000 customers.

Comparing performance

By publishing complaints data, Ofcom aims to give people who are looking for a new provider useful information for comparing companies' performance.

The quarterly reports also offer an incentive to providers to improve their performance.

The total volume of telecoms and pay TV complaints made to Ofcom decreased between Q3 and Q4 2015.

The only sector to see an increase in complaints during this period was pay-monthly mobile.

Landline telephone complaints per 100,000 customers

Fixed-comps-Q4-2015

Home broadband complaints per 100,000 customers

Broadband-complaints-Q4-2015

Pay-monthly mobile complaints per 100,000 customers

Mobile-complaints-Q4-2015

Pay TV complaints per 100,000 customers

Pay-TV-Q4-2015