Ofcom to open new Warrington office

29 February 2016

Ofcom is opening a new office in Warrington, bringing around 50 jobs to the area later this year.

The communications regulator is moving two departments; its Consumer Contact Team and Spectrum Licensing to a new base in the centre of Warrington.

Both functions are the external face of the organisation to members of the general public and businesses and are critical to delivering Ofcom's important duties.

The regulator has begun advertising these jobs and welcomes applications from local people to fill these specialist roles. The new office should be open and fully operational from the summer.

Specialist advisers

Ofcom's Consumer Contact Team handles around 70,000 enquiries every year, offering bespoke advice to consumers who need assistance with a wide variety of matters including complaints about TV programmes or advice on mobile phone and broadband services.

Individuals working in Ofcom's Consumer Contact Team go through a comprehensive training programme and develop in-depth knowledge about the communications sector.

Ofcom's Spectrum Licensing Department processes around 100,000 applications and requests every year for permission to use our finite 'radio spectrum'. This is the invisible airwaves that underpin radio communications, and includes things like TV, radio and mobile.

Staff will undergo intensive training and obtain specialist knowledge about radio spectrum; one of Ofcom's most complex and interesting areas of work.

Opportunities in both departments offer a competitive salary and traditional office hours: Monday - Friday 9am to 5pm.

James Thickett, Ofcom Director managing the Warrington move, said: "We're excited about moving Ofcom's important consumer facing teams to a fantastic office space in Warrington. Jobs are now being advertised and we welcome applications from local people."

Working at Ofcom

Ofcom regulates the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

The regulator's primary objective is to make sure that people in the UK get the best from their communications services and are protected from scams and sharp practices, while ensuring that competition can thrive.

Ofcom is a 'Two Tick' accredited employer and disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview.

Ofcom also has several other employment awards including, The Times Top 50 Employers for Women 2015 and Stonewall Diversity Champion.



1. At Ofcom, diversity and equality are central to our values and our approach to the work we do. Here are just some of the ways that we support diversity at Ofcom:

  • Flexible working, which includes alternative working practices such as working from home, term time working and job sharing.
  • Competitive maternity and paternity schemes, which go beyond our statutory requirements.

2. Find out more about working for Ofcom at http://www.ofcom.org.uk/jobs