Royal Mail delivery changes

Update 14 January 2021 – update on delivery delays

Ofcom has published a statement, following reports of delays to Royal Mail deliveries during the recent rise in coronavirus cases.

“This is clearly a very difficult time for people across the country, including many businesses and their workforces. The pandemic has placed significant pressure on Royal Mail – particularly in recent weeks as cases have risen sharply. So it’s important the company takes all necessary steps to keep both its staff and customers safe.

“We have recognised this as an emergency situation under our regulatory framework, which means Royal Mail can change its operations to manage the challenges it faces, without the need for formal Ofcom authorisation. We continue to monitor Royal Mail’s performance carefully and will remain in close contact with the company to ensure it is providing the very best service it can to customers.”