Accessibility of

21 September 2020

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This accessibility statement applies to

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate some of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Make a reasonable request for alternative formats, which Ofcom will consider

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • a choice of Welsh or English is given, but the language of the published text is not defined
  • the language selector script causes a keyboard trap in MS browsers
  • computed results are displayed in a table with no row header cells
  • images have either the wrong alt value or no alt attribute
  • heading levels aren’t applied properly
  • mapping solutions are not accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the webteam.

We will consider your request and get back to you in 21 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the webteam.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

You can contact us via phone, post or make a complaint via our hub.

Details of this and how to contact us via BSL, welsh or via textphone is available on our contact us page.

Whilst in lockdown we unable to take text relay calls.

Technical information about this website’s accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • We use maps to visualise data. Although maps aren’t accessible, we do describe mobile or broadband availability in the results table.

Disproportionate burden

The current supplier is being replaced, with accessibility requirements provided going forward.

We have assessed the cost of fixing the issues prior to replacement and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We have made accessibility a requirement for the new contract.

  • the language selector causes a keyboard trap in some browsers. This fails WCAG 2.1 success criterion 2.2.1 No keyboard trap. (Level A)
  • language is not defined.  This fails WCAG 2.1 success criterion 3.1.1 Language of Page. (Level A)
  • inaccessible form control. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships, 3.2.2 On Input, 4.1.1 Parsing, 4.1.2 Name, Role, Value (Level A)
  • the results table is not marked up. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships. (Level A)
  • some images do not have adequate alt text. This fails WCAG 2.1 success criterion 1.1.1 Non-Text Content, 2.4.4 Link Text (In context), 1.3.2 Language of Parts. (Level A)
  • header hierarchy is illogical. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships and 2.4.6 Headings and Labels. (Level A)

Preparation of this accessibility statement

This statement was initially prepared on 25th March 2019 by AccessEquals.

All pages and their parts were tested against WCAG 2.1 on all levels.

We tested

Access technologies used:

  • JAWS v2019
  • NVDA
  • VoiceOver in IOS

Browsers checked:

  • Chrome
  • FireFox
  • M Edge
  • Safari in iOS

This statement was published on 21st September 2020.

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