Help for disabled business customers

21 September 2015

Under General Condition 15, providers are required to take certain  measures to help disabled users of communications services make use of the services available.

For example, there should be free directory enquiries for consumers who are unable to use a printed directory because of a disability, with through-connection of calls.

Disabled customers are also entitled to access a number of special provisions, including: contracts and correspondence in accessible formats (where relevant); text relay and speech to text services; and priority fault repair, under certain circumstances.

You can find out more by viewing our guide: Disabled people and communications services.

Services for disabled people: post

Royal Mail's Articles for the Blind is a free service for blind and visually impaired people. It works by waiving all costs for sending:

  • Books, printed materials, letters, relief maps
  • Audio and electronic media
  • Equipment such as magnifiers and mobility aids.

Royal Mail must publish a statement of the arrangements it makes to help disabled customers access its services.